[Norman Schwartz]

On Oct 6, 10:57=A0am, Steven Sullivan wrote:
H Davis wrote:
"Dick Pierce" wrote in message
...
H Davis wrote:
You are fortunate.

Well, unless you can show your experience is common,
I would say instead that you were unfortunate. From my own
expereince in dealing with probably a lot more units than
you, I'd say your experience does not represent the norm.
That expeirence suggest that HK quality and reliability is
no worse than the industry average.

I bought the Harman-Kardon HK3475 receiver several years
ago. It arrived with a scratched-up plastic faceplate that looks li=
ke
vandalism by a disgruntled employee.

Undoubtedly, you did not buy it directly from HK, so who's
to say it wasn't the dealer or distributor who was responsible?
How do you know, for example, whoever you actually bought it
from didn't take a customer return or demo, reseal it and ship
it to you?
I ordered it online, as I recall. It appeared to be original factory
packaging.

Was it ordered from an authorized online HK seller?
If not it may well have been 'grey market', and possibly repackaged.

Since the OP reported numerous written, verbal(?) and physical
exchanges (of his defective RC) with H-K, I think all that could only
have taken place if it were purchased from an authorzied dealer.

Norman