After dropping my car off at Custom Cars in Syracuse for a simple
speaker installation (that they didn't know how to do, by the way), they
decided to sit one of the speakers on the other cone-to-cone. In the
process, they managed to completely crush the surround on the brand-new
speaker. These are not cheap speakers, mind you.

Someone please explain to me how half-assed outfits like Custom Cars can
stay in business?

Unfortunately, 99% of the shops out there are filled with half-wit
install monkeys. As a consumer, it's incredibly frustrating. Many in
here criticize places like Best Buy and Circuit City, but they're no
worse and at least they're accountable for their actions. They actually
care about their reputation.

Why has this industry gone down the tubes the way it has?