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#1
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Swee****er--how do they do it?
Can somebody please explain to me how Swee****er stays in business?
This is a sincere question. I don't see how they can routinely charge higher prices than the local stores in most communities, plus shipping, and still get anyone's business. What prompts this question is a Swee****er popup that appeared when I went to Harmony-Central today: PRICE DROPS on the JBL LSR28P monitor! FREE SHIPPING! I went to Swee****er's site to check it out. I bought a pair of these monitors almost two years ago and I wanted to see how the market price was holding up. I don't know what Swee****er was selling this model for last week but this week's offer has B-stock units for $700.00 apiece. That adds up to exactly what I paid when I bought my brand-new, factory-sealed units locally two years ago. And I've seen them on sale for even less occasionally. So... what's Swee****er's secret? I want a piece of that... Alan |
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#2
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Swee****er--how do they do it?
I haven't done a lot of business with them, but I think they are known for
their knowledgable sales reps, and very good, personal service. To a lot of people, it's worth an extra few bucks that the person selling you gear actually knows your name and what you hope to *do* with the gear. I don't deal with them enough to know this for certain, but this is the impression I've gotten. Personally, I'm a poor grad student scraping by on gear from Ebay and mass-market vendors, but when I have a little more financial flexibility, I'll probably feel more comfortable working with a more one-on-one type of vendor like Swee****er. chris. "Al" wrote in message news:vfBbc.173965$po.982553@attbi_s52... Can somebody please explain to me how Swee****er stays in business? This is a sincere question. I don't see how they can routinely charge higher prices than the local stores in most communities, plus shipping, and still get anyone's business. What prompts this question is a Swee****er popup that appeared when I went to Harmony-Central today: PRICE DROPS on the JBL LSR28P monitor! FREE SHIPPING! I went to Swee****er's site to check it out. I bought a pair of these monitors almost two years ago and I wanted to see how the market price was holding up. I don't know what Swee****er was selling this model for last week but this week's offer has B-stock units for $700.00 apiece. That adds up to exactly what I paid when I bought my brand-new, factory-sealed units locally two years ago. And I've seen them on sale for even less occasionally. So... what's Swee****er's secret? I want a piece of that... Alan |
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#3
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Swee****er--how do they do it?
"alabaster" wrote in message
I haven't done a lot of business with them, but I think they are known for their knowledgable sales reps, and very good, personal service. To a lot of people, it's worth an extra few bucks that the person selling you gear actually knows your name and what you hope to *do* with the gear. A perfect opportunity for a story..... I bought a couple of Earthworks sr69's on eBay several weeks ago. They look the same as all of the other EW mics until you screw on the windscreen. This isn't any ordinary windscreen -- notice I said "screw on." The ones I bought didn't come with them so I began my search for them. I found a couple of online stores as well as Swee****er could order them for me. They all said they would call back. Only Swee****er did, leaving a message on my machine that said they could get them for $100 (a piece!). I called another online vendor and they could get them for me for $65 each. So I didn't call the Swee****er rep back and ordered from this vendor. A couple of weeks later I get another message from the Swee****er rep who was checking up on me to make sure I got the message and they could get me the windscreens. That's two weeks and they are still thinking about me. That makes me feel warm and fuzzy. If I couldn't save so much money by going elsewhere then I would have purchased from Swee****er. It all comes down to price for me, but next time I need gear I will definitely keep Swee****er in mind. And even if the price is a little higher then they will still be considered. |
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#4
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Swee****er--how do they do it?
alabaster wrote:
I haven't done a lot of business with them, but I think they are known for their knowledgable sales reps, and very good, personal service. To a lot of people, it's worth an extra few bucks that the person selling you gear actually knows your name and what you hope to *do* with the gear. I agree. I ordered a software product from them a couple of months ago that the manufacturer seems to have had signifigant delay in delivering (Tascam's GigaPulse) and they've called me twice to keep be abreast of the situation. Bob -- "Things should be described as simply as possible, but no simpler." A. Einstein |
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#5
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Swee****er--how do they do it?
I do know that Swee****er touts their support as the big difference between
them and others. That might be useful to some buyers. But you said "...even if the price is a little higher then they will still be considered..." In the transaction you described, Swee****er's price was 54% higher! That's more than "a little." It seems to me the relationship between Swee****er and its customers usually begins with the false premise that Swee****er's prices are something special. They certainly talk that up. But what I've found is prices that are usually higher than everyday Musician's Friend prices or those of my local dealers. Alan "Thomas Bishop" wrote in message ... "alabaster" wrote in message I haven't done a lot of business with them, but I think they are known for their knowledgable sales reps, and very good, personal service. To a lot of people, it's worth an extra few bucks that the person selling you gear actually knows your name and what you hope to *do* with the gear. A perfect opportunity for a story..... I bought a couple of Earthworks sr69's on eBay several weeks ago. They look the same as all of the other EW mics until you screw on the windscreen. This isn't any ordinary windscreen -- notice I said "screw on." The ones I bought didn't come with them so I began my search for them. I found a couple of online stores as well as Swee****er could order them for me. They all said they would call back. Only Swee****er did, leaving a message on my machine that said they could get them for $100 (a piece!). I called another online vendor and they could get them for me for $65 each. So I didn't call the Swee****er rep back and ordered from this vendor. A couple of weeks later I get another message from the Swee****er rep who was checking up on me to make sure I got the message and they could get me the windscreens. That's two weeks and they are still thinking about me. That makes me feel warm and fuzzy. If I couldn't save so much money by going elsewhere then I would have purchased from Swee****er. It all comes down to price for me, but next time I need gear I will definitely keep Swee****er in mind. And even if the price is a little higher then they will still be considered. |
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#6
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Swee****er--how do they do it?
I was a client of Swee****er for about 5 years, note I said "was." My sales
engineer was quite up to date with gear and use of, and gave me some good deals when my first purchases where for many pieces of pricey gear. When I had a problem I could count on my tech guy to walk me thru it. But I always had to wait at lest a day before he would get back to me (I can understand this). They gave me a good line of credit to spend more money with them and when I paid it off they raised the amount I could charge. I needed the equipment so I got what I needed and paid off as quickly as I could. Then about 8 months ago I called my sales guy and wanted to order a new CDR that they had on sale, he asked "why, what's wrong with the Tascam unit you have?" I told him I wanted the new one to get some more gain as my recordings from DP3 where coming out with to low a volume. And I also wanted to use it with a remote recording system I was putting together. He then said "well if your having low output from DP3 why don't you look into this Waves Masters Bundle." I'm really not to hot on the sonic quality of Waves stuff, but he said that it would (for almost $700.00) solve my problem. So I said OK I'll give it a try, at that time most all of my gear was and still is in storage as I save more cash for a location to start building my rooms. So, 3 months later I have an opportunity to pull out the gear and test some of the new goodies I'd acquired. I go to install the Waves Masters and it won't run, I call Waves and with the help of a tech it is determined that it will not run on my system at all. I could have spent more money and upgraded my Peak LE software but...I would have to up grade the whole operating system as well, even then (because of my older slower chip) I would not be able to properly run all of the processes from the bundle. By this time I was getting a bit ticked as I was losing the little amount of time I had to do some recording before stashing everything back for a few months. I call him back to tell him about what was going on with the Waves software and I want to send it back, he then tell's me I can only get back part of the $600.00 and something I paid for it. I remind him that he had sold me the computer and all of it's software and should have known it wouldn't even run the Waves Masters software. After a bit more discussion I agree to take what I can get back and asked him about a Fostex stand alone DAW (by this time the CDR recorder was long gone), he checks and reports back that they no longer carry or make that model any more. Then I make a bad judgment decision, I ask him what do you have that can do what that Fostex could? He then recommended a Zoom MRS802, I ask, is a good unit? He again gives it a good recommendation. I receive the Zoom recorder and give it a few test runs, well, the only thing I can say is (sorry Zoom) it's one of the worst pieces of gear I'd yet run into. Thin mic pre's that sound really bad, I'm sure it was compressed audio to (something I didn't want), the interface is very complicated and you have to keep pressing the buttons some times to get anything to work. I was always happy with the service I got from Swee****er and the tech guy I always talked to was very good at getting me back where I needed to be, but 3 times in a row I was let down by my sale's guy so I have said goodby to Swee****er and would not recommend them to anyone for that reason. I was very professional about the whole thing and didn't lose my cool through out the whole ordeal (even if I was quite upset about it) but it has left a bad taste in my mouth and I have sense found other sources for gear. |
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#7
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Swee****er--how do they do it?
"Thomas Bishop" wrote in message m...
"alabaster" wrote in message I haven't done a lot of business with them, but I think they are known for their knowledgable sales reps, and very good, personal service. To a lot of people, it's worth an extra few bucks that the person selling you gear actually knows your name and what you hope to *do* with the gear. A perfect opportunity for a story..... I bought a couple of Earthworks sr69's on eBay several weeks ago. They look the same as all of the other EW mics until you screw on the windscreen. This isn't any ordinary windscreen -- notice I said "screw on." The ones I bought didn't come with them so I began my search for them. I found a couple of online stores as well as Swee****er could order them for me. They all said they would call back. Only Swee****er did, leaving a message on my machine that said they could get them for $100 (a piece!). I called another online vendor and they could get them for me for $65 each. So I didn't call the Swee****er rep back and ordered from this vendor. A couple of weeks later I get another message from the Swee****er rep who was checking up on me to make sure I got the message and they could get me the windscreens. That's two weeks and they are still thinking about me. That makes me feel warm and fuzzy. If I couldn't save so much money by going elsewhere then I would have purchased from Swee****er. It all comes down to price for me, but next time I need gear I will definitely keep Swee****er in mind. And even if the price is a little higher then they will still be considered. I have had experiences with them and found them to be quite UN-knowledgeable which resulted in me having to send a bunch of stuff back to them. I did try to work with them over a period of time but things never worked out because the "sales engineer" wasn't really an engineer. The bad expereinces were so time consuming that I tried to contact the Chuck but was never allowed to talk with him. I have asked them to stop sending me stuff and calling me but they still keep it up and that does NOT make me warm and fuzzy. |
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#8
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Swee****er--how do they do it?
I haven't bought anything from Swee****er in at least 3 or 4 years,
but when I did buy stuff from them, it was always *way* cheaper than not only any local music gear supplier, but than most of the mail order E-tailers too! |
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#9
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Swee****er--how do they do it?
On Sat, 3 Apr 2004 8:03:39 -0800, Al wrote
(in message vfBbc.173965$po.982553@attbi_s52): I don't see how they can routinely charge higher prices than the local stores in most communities, plus shipping, and still get anyone's business. --------------------------------snip---------------------------------- I've bought stuff from them a couple of times. When I did, I shopped around, compared prices, and told Swee****er, "hey, I can get it for X dollars cheaper from this company, but they're telling me I have to wait two weeks to get it shipped. If you can match the price, I'll buy it from you." In every case, they came up with a compromise I could live with, and cut their price and got my business. So I think they're more flexible than you might think on this stuff. --MFW |
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#11
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Swee****er--how do they do it?
"Thomas Bishop" wrote in message news:jmDbc.4559 Only Swee****er did, leaving a message on my machine that said they could get them for $100 (a piece!). I called another online vendor and they could get them for me for $65 each. So I didn't call the Swee****er rep back and ordered from this vendor. A couple of weeks later I get another message from the Swee****er rep who was checking up on me to make sure I got the message and they could get me the windscreens. That's two weeks and they are still thinking about me. That makes me feel warm and fuzzy. If I was Swee****er and I had a potential sale with that much extra margin you can bet I'd be giving you a call back. Did they offer to match the price? If so, did you ask why hell they were so expensive in the first place? Glenn D. |
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#12
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Swee****er--how do they do it?
"Al" wrote in message news:vfBbc.173965$po.982553@attbi_s52...
Can somebody please explain to me how Swee****er stays in business? This is a sincere question. I don't see how they can routinely charge higher prices than the local stores in most communities, plus shipping, and still get anyone's business. What prompts this question is a Swee****er popup that appeared when I went to Harmony-Central today: PRICE DROPS on the JBL LSR28P monitor! FREE SHIPPING! I went to Swee****er's site to check it out. I bought a pair of these monitors almost two years ago and I wanted to see how the market price was holding up. I don't know what Swee****er was selling this model for last week but this week's offer has B-stock units for $700.00 apiece. That adds up to exactly what I paid when I bought my brand-new, factory-sealed units locally two years ago. And I've seen them on sale for even less occasionally. So... what's Swee****er's secret? I want a piece of that... Alan I only dealt with them once, I was thinking of buying a new console (and wanted analog...in the end I wound up buying used). I spent an hour talking to this guy about "my needs" only to find out all they could offer me for under $10k was a Mackie 8 bus or a Soundcraft Ghost. I sort of felt like the guy could have gotten to that point a lot quicker without the "what's your life's secrets" talk. So I was less than imprsssed, so this is just my theory, but... I think they make a lot of their money on corporate accounts, tour packages, that sort of thing. You know Christina Ag's MD calls up and wants to buy 10 Korg Tritons, so he gets right through to the guy that knows his **** and gets the units for a great price and shipped to him by the next day in Omaha. These types of clients probably get first rate service and good prices, and then Skankwater insinuates that you'll get that level of service as well. There are also corporate accounts that are not that price senstive, but they want to deal with a real corporate entity, one that invoices on net 30, that sort of thing. Sure they could buy those 50 power amps for their theme park from Musician's Friend for $50 less a piece but they just don't want to hassle with an MI type of dealer. I think reality is you can find better service and pricing elsewhere but they are servicing many types of clients that don't/can't scour the internet for pricing on large lots of items, plus it's better to deal with one entity. Frankly for that kind of dealer, I think you'd get better pricing and service from something like Full Compass, without the cloying, clut like sales droids calling you every week. Analogeezer |
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#13
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Swee****er--how do they do it?
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#14
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Swee****er--how do they do it?
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#15
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Swee****er--how do they do it?
My original question about Swee****er, having to do with how they get away
with charging the prices they do, became an informal referendum about their service. My unscientific tally of the result (i.e., my gut feeling about what people were saying) found most respondents defending Swee****er to some extent. And people seem to feel that Swee****er's business is done in an honest manner. But you know, none of that addresses my original concern: they tout low prices when in fact their prices are higher than most places I have access to. Alan Kurt Riemann wrote in message news  On 03 Apr 2004 22:09:30 GMT, (Raymond) wrote: I was a client of Swee****er for about 5 years, note I said "was." My sales engineer was quite up to date with gear and use of, I've been a client for waaaaay longer than I want to think about. I originally ordered right from Chuck Surack , then from Mitch Gallagher (he's editing Keyboard now.). Last time I callef I got the "assistant" of the guy who usually takes my orders and he spent a good three minutes trying to up-sell me a computer for the software I was ordering. THAT'S a practice I want to leave far behind. When he couldn't answer my ProTools question he said "That's funny. I can run a million dollar Harrison board but I don't know if you need an ILok for that plugin." A "million dollar Harrison board"? I guess I just get irritated at name/city/gear droppers when I really couldn't give half a **** WHAT they think. Just sell me the thing I want. That job is the music industry equivalent of burger flipping. I'll call again next year and I'm sure he'll be gone, doubtless working at some elite studio that buys his brand of bull****. Swee****er has it's up and downs, but the ordering is reliable. Aside from this nut, you usually get the truth. Kurt |
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#16
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Swee****er--how do they do it?
But you know, none of that addresses my original concern: they tout low
prices when in fact their prices are higher than most places I have access to. But.... because music equipment manufacturers put very high "suggested retail" prices on them - Swee****er can still talk about selling way below suggested retail. The scary thing is that there are local stores in my area that sell for the suggested retail price unless you haggle with them! Swee****er is higher than some, lower than some. They try to make it up with service. -lee- |
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#17
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Swee****er--how do they do it?
Leoaw3 wrote:
Swee****er is higher than some, lower than some. They try to make it up with service. Someone accustomed to the professional caliber personal service on which this (pro audio) industry was built might find that statement a bit funny... |
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#18
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Swee****er--how do they do it?
another viewer wrote in message ...
In article , (Analogeezer) wrote: You know Christina Ag's MD calls up and wants to buy 10 Korg Tritons, so he gets right through to the guy that knows his **** and gets the units for a great price and shipped to him by the next day in Omaha. Christina Ag's MD calls up Korg and says "gimme this and that and that" and Korg does it pronto because it's the cheapest and best advertising they can get. Product placement and endorsements, babee... jm I'm not so sure about that....the Triton was pretty much the standard in that genre of music prior to Mis Ag hitting it big, they sell boatloads of the things without her help. Frankly the craploads of "current/hip" sounds in the Triton are what turns me off about it...it's like the "Best of Puff Daddy" keyboard or something. Anyway, I don't think music gear manufacturer's give away as much stuff as people tend to think, unless they are a print ad endorser. In the case of Miss Ag's Md, you might be right though, they are prominently featured on the Korg website, and they were cover "Artistes" on Korg's magazine thing they hand out for free once. I was just using them as an example of a tour client. Analogeezer |
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#19
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Swee****er--how do they do it?
"Al" wrote in message news:vfBbc.173965$po.982553@attbi_s52...
So... what's Swee****er's secret? I want a piece of that... The price of the gear I bought from swee****er matched the cheapest price I could find anywhere. I could have bought my gear elsewhere for the same price but two (not one) but two differant studio bosses told me to deal through swee****er. Also the swee****er guy on the phone was indeed knowlagable. So price, reputation, support. IR |
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#21
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Swee****er--how do they do it?
On Mon, 05 Apr 2004 03:24:44 GMT, "Al" wrote:
My original question about Swee****er, having to do with how they get away with charging the prices they do, became an informal referendum about their service. My unscientific tally of the result (i.e., my gut feeling about what people were saying) found most respondents defending Swee****er to some extent. And people seem to feel that Swee****er's business is done in an honest manner. But you know, none of that addresses my original concern: they tout low prices when in fact their prices are higher than most places I have access to. Read between the lines. We don't care exclusively about getting the lowest prices. THAT'S why they stay in business. We've all been burned by other companies that fail in some other basic sense and make problems on our end. And except for my recent experience, Swee****er has been 95% effective as a seamless supplier of high-end pro audio equipment for my studio. I mostly get high-ticket items that will last for 20 years, so support in the long run is an issue. On "consumer" **** you can shop around, it won't really matter when it comes to reliability on the item which is designed to be replaced anyway. I used to have a sign on my wall that said - --------------------- 1. Good 2. Fast 3. Cheap Choose any two. ------------------------------ With audio dealers you need to change #2 to "honest". You can't get all three from a dealer. They won't stay in business with the available margins. The other dealer I trust is Mercenary, by the way. Kurt Riemann |
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#22
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Swee****er--how do they do it?
I have gotten stuff inexpensively from them many times. You need to
know what **** costs. Then you need to know what they need to make. Then you need to get a decent rep to work with you. Then you need to be ready to buy. most the cats there know their **** and they are pretty helpful. They will play "lets make a deal" if you ask nicely. chris "Al" wrote in message news:vfBbc.173965$po.982553@attbi_s52... Can somebody please explain to me how Swee****er stays in business? This is a sincere question. I don't see how they can routinely charge higher prices than the local stores in most communities, plus shipping, and still get anyone's business. What prompts this question is a Swee****er popup that appeared when I went to Harmony-Central today: PRICE DROPS on the JBL LSR28P monitor! FREE SHIPPING! I went to Swee****er's site to check it out. I bought a pair of these monitors almost two years ago and I wanted to see how the market price was holding up. I don't know what Swee****er was selling this model for last week but this week's offer has B-stock units for $700.00 apiece. That adds up to exactly what I paid when I bought my brand-new, factory-sealed units locally two years ago. And I've seen them on sale for even less occasionally. So... what's Swee****er's secret? I want a piece of that... Alan |
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#23
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Swee****er--how do they do it?
OK, I yield. The ayes have it, in favor of Swee****er.
Apparently Swee****er does a good job of following up on reliability problems and technical issues. Most of the respondents to my original question seem to forgive Swee****er's higher prices, citing these services that most big-boxes can't offer. Only one response asserted that Swee****er has been competitive on price in his experience. Full credit to him for driving a hard bargain. So I think my original premise--Swee****er advertises low, sells high--is vindicated but my "How do they do it" question is answered. They do it by providing services and follow up that people seem to need... or at least want. Alan Kurt Riemann wrote in message ... On Mon, 05 Apr 2004 03:24:44 GMT, "Al" wrote: My original question about Swee****er, having to do with how they get away with charging the prices they do, became an informal referendum about their service. My unscientific tally of the result (i.e., my gut feeling about what people were saying) found most respondents defending Swee****er to some extent. And people seem to feel that Swee****er's business is done in an honest manner. But you know, none of that addresses my original concern: they tout low prices when in fact their prices are higher than most places I have access to. Read between the lines. We don't care exclusively about getting the lowest prices. THAT'S why they stay in business. We've all been burned by other companies that fail in some other basic sense and make problems on our end. And except for my recent experience, Swee****er has been 95% effective as a seamless supplier of high-end pro audio equipment for my studio. I mostly get high-ticket items that will last for 20 years, so support in the long run is an issue. On "consumer" **** you can shop around, it won't really matter when it comes to reliability on the item which is designed to be replaced anyway. I used to have a sign on my wall that said - --------------------- 1. Good 2. Fast 3. Cheap Choose any two. ------------------------------ With audio dealers you need to change #2 to "honest". You can't get all three from a dealer. They won't stay in business with the available margins. The other dealer I trust is Mercenary, by the way. Kurt Riemann |
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#24
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Swee****er--how do they do it?
Steve wrote:
Your situation may vary, but the bottom line for certain items is about technical support and customer service. Swee****er has that. For some folks, yes. In my case I bought something I needed quickly, ordered it at night over the phone, got it shipped quickly, all fine, all good. Then a few months later I was looking for something much more costly and gave SW a call; I was told my sales engineer wasn't available, and that no one else could talk to me. Beg pardon? They almost lost me for good right there. I was out to get something bought and get back to work, not fart around with a sales "engineer". I eventually called again about something else, and when I told my sales engineer I'd seen the item in their catalog, he informed me that the glossy and fat toms they'd sent me repeatedly were not catalogs... And I have not called them again, and will not. I got them to stop sending whatever it is they think they send. Mercenary, Klay Anderson, Studio Tech Supply, EAR and Full Compass get my out of town money. -- ha |
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#26
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Swee****er--how do they do it?
Shawn wrote:
I have gotten stuff inexpensively from them many times. You need to know what **** costs. Then you need to know what they need to make. Then you need to get a decent rep to work with you. Then you need to be ready to buy. most the cats there know their **** and they are pretty helpful. They will play "lets make a deal" if you ask nicely. Big waste of my time; I'll buy where the process isn't like a flea market and I can still get a decent price. I don't need them to know "there ****". I almost always know what I'm after once I'm calling a dealer. If not, then let me talk to Fletcher, Al Priest, Klay Anderson or Jerry Delgado. They're not going to try to upsell me to something that better fits their commission, they're going to watch my back, sides and front. -- ha |
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#27
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Swee****er--how do they do it?
hank alrich wrote:
Then a few months later I was looking for something much more costly and gave SW a call; I was told my sales engineer wasn't available, and that no one else could talk to me. Beg pardon? They almost lost me for good right there. I was out to get something bought and get back to work, not fart around with a sales "engineer". My real complaint with Swee****er is basically they assign you a salesguy and you can't seem to change him. Some folks get assigned good sales folks. Some get assigned idiots. If you get assigned an idiot you don't seem to have any recourse; you have to deal with him. This may have changed by now. I have to admit that it's been a long while since I have dealt with them. And I have not called them again, and will not. I got them to stop sending whatever it is they think they send. Mercenary, Klay Anderson, Studio Tech Supply, EAR and Full Compass get my out of town money. The thing is that Swee****er tries to be a cheap box house, and they also try to be a full service dealer at the same time. I don't think the combination works although I have to give them a lot of credit for trying. --scott -- "C'est un Nagra. C'est suisse, et tres, tres precis." |
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#28
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Swee****er--how do they do it?
If you don't know what you want then you can expect someone to make
suggestions. Personally, I have bought a few things from Andy Diekroger (sp?) over at Swee****er and he has been very helpful. . . He knows a lot about gear and he will give you the best price that is humanly possible. I bought a compressor from him recently and he worked with me on the price. So I got a killer deal AND great service. Nice. . . NO, I don't work for Swee****er, I have no connection to them other than a telephone. I make a living writing music. But you don't need to knock them because they are big and successful. . . It's admirable for others on this group to shill for their friends also on this group. But, because I have no friends I have no intentions other than open and honest discourse. Chris Chris Big waste of my time; I'll buy where the process isn't like a flea market and I can still get a decent price. I don't need them to know "there ****". I almost always know what I'm after once I'm calling a dealer. If not, then let me talk to Fletcher, Al Priest, Klay Anderson or Jerry Delgado. They're not going to try to upsell me to something that better fits their commission, they're going to watch my back, sides and front. |
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