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LightningRod
 
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Default Bad Bad Bad customer service

So the other day I was at my local guitar shop. Generally very good
equipment... stuff thats hard to find at your local big chain store. I
bought a recording amp (new) for not too much money but found it had a
flaw. It doesn't turn on at lower tempatures. And there were a few
times when it didn't start at regular temps. Anyway I go back to the
store (a day later) and the guy says... fine, store credit or I'll
repair it. Now I'm thinking, uh, I just bought this new broken piece of
equipment from you and I think getting my money back isn't out of the
question. he talks store policy which is fine, but quite frankly I'm a
little ****ed, especially since I feel like I've put a couple of his
kids through college. Anyway, to boot as he's returning it to me he
says something like, "hey I'm returning the tax also b/c its before the
2004 tax season." I'm paraphasing but it was some really off the wall
rediculous statement like if I returned it he'd keep the tax just for
fun.

Am I wrong to think this guy is just a dickhead? What would you do?

Paul

 
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