[[email protected]]

I just had a new power supply installed in my t.c.electronic Gold
Channel digital mic preamp. Repair was done by t.c.electronic in
California. Price was fair and work was good, but the total time from
request for service to return of product was SIX WEEKS (3/19 to
4/30).

As this product is long out of warranty and discontinued by
t.c.electronic, is there anyone with FASTER service should I need it
in the future?

Kevin Pierce
Voiceovers by Kevin Pierce
www.kevinpierce.com

[Mike Rivers]

wrote:

As this product is long out of warranty and discontinued by
t.c.electronic, is there anyone with FASTER service should I need it
in the future?

I don't remember the Gold Channel well, since you mentioned that it is,
digital, any competent shop that repairs pro audio or musical equipment
should be able to handle any analog problem, even without a schematic
or service manual, but the digital side may be less straightforward to
troubleshoot and require documentation that t.c. doesn't
offer freely. The problem, also, may be with obtaining special
parts that may have to come from t.c., or worse, from one of their
suppliers.
It may be that the time it took to get yours repaired was essentially
the time
it took for them to get a replacement power supply.

Short answer: I don't know, but that's why I don't know.

--
If you e-mail me and it bounces, use your secret decoder ring and reach
me he
double-m-eleven-double-zero at yahoo -- I'm really Mike Rivers
)

[hank alrich]

wrote:

I just had a new power supply installed in my t.c.electronic Gold
Channel digital mic preamp. Repair was done by t.c.electronic in
California. Price was fair and work was good, but the total time from
request for service to return of product was SIX WEEKS (3/19 to
4/30).

As this product is long out of warranty and discontinued by
t.c.electronic, is there anyone with FASTER service should I need it
in the future?

Kevin Pierce
Voiceovers by Kevin Pierce
www.kevinpierce.com

A few years ago I experienced about the same standard of promptness for
an in-warranty repair of a TC piece. Don't know what to tell you, but I
tell myself I'm not buying any more of their stuff.

--
ha
shut up and play your guitar

[Gareth Magennis]

wrote in message
...
I just had a new power supply installed in my t.c.electronic Gold
Channel digital mic preamp. Repair was done by t.c.electronic in
California. Price was fair and work was good, but the total time from
request for service to return of product was SIX WEEKS (3/19 to
4/30).

As this product is long out of warranty and discontinued by
t.c.electronic, is there anyone with FASTER service should I need it
in the future?

Kevin Pierce
Voiceovers by Kevin Pierce
www.kevinpierce.com


In the UK, TC Electronic is one of those companies (like Behringer) where
service info and parts are just not available. You have to return it to an
authorised service centre. What that says about a company I am not sure,
but it doesn't impress me much.

In the absence of this policy, any local tech could perhaps have repaired,
but certainly could have ordered up, the PSU, and you might have had it back
within a few days.

The words shoot and foot come to mind.



Gareth.