Hello!

I have been using my Digi001(and Pro Tools) with Win98SE. It runs fine
for the most part, but there are times (too many) where, in the middle
of a Pro Tools session, my computer will shut off unannounced (as if
someone pulled the plug out of the wall socket).

I am wondering:
1) Has anyone had this problem?
2) Can anyone confirm if this is a powersupply issue with my computer?

I have attempted to reach Gateway multiple times and they have
erroneously tried to convince me that either there is a virus (despite
my incessantly updated virus programs) or I need a system reboot (which
I have foolishly done to no avail).

Help!
Thanks in advance!

wrote in message
oups.com...
Hello!

I have been using my Digi001(and Pro Tools) with Win98SE. It runs fine
for the most part, but there are times (too many) where, in the middle
of a Pro Tools session, my computer will shut off unannounced (as if
someone pulled the plug out of the wall socket).

I am wondering:
1) Has anyone had this problem?

Yep.

2) Can anyone confirm if this is a powersupply issue with my computer?

Could be. Another likely candidate is your motherboard.


I have attempted to reach Gateway multiple times and they have
erroneously tried to convince me that either there is a virus (despite
my incessantly updated virus programs) or I need a system reboot (which
I have foolishly done to no avail).

If you did a complete format and the problem still persists than it is
highly unlikely that this fault is caused by anything software based. Take
the machine back and demand that the PSU and motherboard are tested
properly.


Help!
Thanks in advance!

wrote in message oups.com...
Hello!

I have been using my Digi001(and Pro Tools) with Win98SE. It runs fine
for the most part, but there are times (too many) where, in the middle
of a Pro Tools session, my computer will shut off unannounced (as if
someone pulled the plug out of the wall socket).

I am wondering:
1) Has anyone had this problem?

Yup.

2) Can anyone confirm if this is a powersupply issue with my computer?

Nope... but it's usually a primary cause of your symptom.

I have attempted to reach Gateway multiple times and they have
erroneously tried to convince me that either there is a virus (despite
my incessantly updated virus programs)

Hell... the darned anti-virus programs may be the cause (although
I doubt it, it's a pretty well known item that anti-virus software does not
bode well with audio software). I certainly don't recommend it. Nor do
I recommend having any internet connectivity at all on your audio machine,
which pretty well strikes the need for AV software.

If you want to do a virus check, do an on-line check with some server like
Symantec... http://security.symantec.com/ssc It doesn't get much more
constantly updated than at the horses mouth.

or I need a system reboot (which
I have foolishly done to no avail).

I'd really consider optimizing your system for audio... if you have AV software,
you probably have lots of other stuff that doesn't lend itself to reliable audio.
Scheduled tasks, auto-updaters, screen savers, word processors, lots of
inexpected things can do funny stuff. Maybe you have seperate hardware
or boot profiles, I obviously don't know.

Tell us more?


--
David Morgan (MAMS)
http://www.m-a-m-s DOT com
Morgan Audio Media Service
Dallas, Texas (214) 662-9901
_______________________________________
http://www.artisan-recordingstudio.com

you probably have lots of other stuff that doesn't lend itself to
reliable audio.
Scheduled tasks, auto-updaters, screen savers, word processors, lots of
inexpected things can do funny stuff.

Thanks for the replies...
In response to the above: I do have other things on my hard-drive, but
I generally ONLY use it for Audio. I'm not all that computer savvy, so
I'm not sure how to go about "optimizing" my system for this Pro Tools
Audio program.

Any advice?

Any advice?

Update the virus scanner, load Ad-Aware and Spy-Bot Search & Destroy, and
let them run full scans.

Do Ctrl-Alt-Del and see what processes are running. You should whittle that
list down to just a few, say 5-7, only what is essential to the session. Try
it again, and if it still crashes, you probably have a hardware problem.

With Win 2k, you would most definitely have a hardware (or driver) problem,
but with 98 it's harder to say for sure.

-John O

TerryMcDaniel wrote:
you probably have lots of other stuff that doesn't lend itself to
reliable audio.
Scheduled tasks, auto-updaters, screen savers, word processors, lots of
inexpected things can do funny stuff.

Thanks for the replies...
In response to the above: I do have other things on my hard-drive, but
I generally ONLY use it for Audio. I'm not all that computer savvy, so
I'm not sure how to go about "optimizing" my system for this Pro Tools
Audio program.

Any advice?

If you haven't done so by now,
you may also need the "Windows shutdown patch" for 98SE.
There are actually several of these,
look over the MS update site for the one(s) you need.

Having said that it sounds like a power supply issue,
particularly if it's an older (early) ATX motherboard
with a power supply that's at or near it's capacity.

rd

I went through all of this a while ago with exactly the same setup and
symptoms, and the problem turned out to be a huge build-up of crap on my
processor heatsink.

After cleaning (remove the heatsink and give it a good old blasting out)
I've never had a bit of trouble.

Hope this helps!
Miklin


wrote in message
oups.com...
Hello!

I have been using my Digi001(and Pro Tools) with Win98SE. It runs fine
for the most part, but there are times (too many) where, in the middle
of a Pro Tools session, my computer will shut off unannounced (as if
someone pulled the plug out of the wall socket).

I am wondering:
1) Has anyone had this problem?
2) Can anyone confirm if this is a powersupply issue with my computer?

I have attempted to reach Gateway multiple times and they have
erroneously tried to convince me that either there is a virus (despite
my incessantly updated virus programs) or I need a system reboot (which
I have foolishly done to no avail).

Help!
Thanks in advance!

Didn't the shutdown patch fix the problem with computers not powering
off and being stuck on the "it is now safe to shut down the computer"
message??

I remember windows 98 very well. I hated. I constantly had problems
with it shutting down hard. I think it was due to the system
overheating. My fix was to leave the case off, which eventually drove
me so mad that I went for a laptop instead...Dell C610, hunk of crap,
but I rarely get a system crash...

98 is not a very stable OS though I think...windows millenium edition
was even worse, but it would at least blue screen. I had the maxi
studio Isis card which only worked in 9x, and it constantly would hard
power down the second it tried to actually do something useful. The
only thing I use 98 for these days is for chucking citrix clients
on...is your PC capable of being upgraded to XP? I hate Windows full
stop, but XP on a stable, well ventilated machine is at least capable
of running for a while...

wrote in message
oups.com


I have been using my Digi001(and Pro Tools) with Win98SE.
It runs fine for the most part, but there are times (too
many) where, in the middle of a Pro Tools session, my
computer will shut off unannounced (as if someone pulled
the plug out of the wall socket).

I am wondering:
1) Has anyone had this problem?

I've seen it on client machines. Pretty rare.

2) Can anyone confirm if this is a power supply issue with
my computer?

Usually, an overloaded or defective power supply will have
to be unplugged or the equivalent, if it is to be reset when
it trips out. So, if you have unplug or use a mechanical
power switch to reset your computer after a failure, the
power supply is highly suspect.

The problem you have could be as simple as a bad IEC power
cord or a problem with the IEC power socket on the power
supply. IEC power cords are about a nickel a dozen these
days...

On a modern computer the power supply is a slave of the
motherboard, and the motherboard's power management is
largely under software control.

So, after the power cord you've got the whole gamut of
potential sources of the problem, power cord to software.

After checking out the power cord situation, my next move
would be to mount a bench hard drive with a known good copy
of Win98SE on it, and see what happens.

Hard drives are pretty cheap these days... You might want to
buy one, set aside your current drive, and do a clean
install on the new one.