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wrote:

I have since changed my contract but the one this clients signed
says the deposit is refundable up to 72 hours before the session

It is then fully refundable on cancellation.

My big mistake was spending some of this money on bills and some
non-returnable gear…so I have been scrambling to get the money
together. I completely intend to pay this guy. He, however,
is not being uhm…understanding…to say the least.

So guys, what degree of busting ass, going into debt, not eating
etc do I owe this guy?

Generally speaking this is when one would take a chat with the bank so
as to owe them money and have a clear business slate.

What sort of timeframe is appropriate for returning
the money. They did cancel 4 weeks before the booked
time so technically I owe them but I guess I just
don't know how soon I owe them.

As you describe it it is cash on cancellation. The conditions you
offered them is your risk of doing business.

Btw, I have *tried* playing nice and appealing to his logic and
compassion but to no avail.

Which could be because they have cancelled the booking due to being in
dire financial straits.

Thanks for *any* input on this.

Just stalling is not good, it comes across in a negative way, explaining
that you had ordered equipment for their special needs and need some,
clearly specified, time for making the refund because of this is less
bad for your business reputation than just stalling. My choice would be
to have that conversation with my bank rather than with the client ....
the possible win is to have them come back another time or at least not
cause badwill.

Kind regards

Peter Larsen

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* My site is at: http://www.muyiovatki.dk *
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