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#1
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Federal Expression of Frustration
I can't imagine ever being that incompetent---as the people who work
at Fedex. Can you imagine bungling someone's music so utterly badly? And then, they would still come to you in droves and keep giving you their business. What a luxury... Oh where are my Lollipops?!!!!!! I want my Lollipops! Fedex sucks. I want my lollipops! Rob R. |
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#2
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"Rob Reedijk" wrote in message
... I can't imagine ever being that incompetent---as the people who work at Fedex. Can you imagine bungling someone's music so utterly badly? And then, they would still come to you in droves and keep giving you their business. I've been shipping usps for two years with zero problems. When I forgot to sign the customs form, recently, my mailman brought the package over to my house for me to sign. I buy postage and print the labels online. I could send the packages from my door, but I like to take them to the counter when I have time. dtk |
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#3
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dt king wrote:
"Rob Reedijk" wrote in message ... I can't imagine ever being that incompetent---as the people who work at Fedex. Can you imagine bungling someone's music so utterly badly? And then, they would still come to you in droves and keep giving you their business. I've been shipping usps for two years with zero problems. When I forgot to sign the customs form, recently, my mailman brought the package over to my house for me to sign. I buy postage and print the labels online. I could send the packages from my door, but I like to take them to the counter when I have time. I agree. I always use the post office (Canada Post/USPS) whenever I have the choice. Also, I prefer delivery at the post office---I get a notice, I go pick it up. Having to be available for delivery is more inconvenience than convenience. Rob R. |
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#4
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USPS is great if you don't mind paying at least double the price for
domestic packages. For international shipments, USPS is by far the cheapest. I am in the middle of Fedex wrecking a drumset I shipped. We'll see how it turns out. It's really a funny story about them and their home delivery/ground guys and the whole set up there. Look for a thread on the whole story soon. It was nearly comical what happened and how the driver went "postal" and destroyed my drums, which they fully admit. later, m |
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#5
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chetatkinsdiet wrote:
USPS is great if you don't mind paying at least double the price for domestic packages. For international shipments, USPS is by far the cheapest. For small domestic packages that are not insured, USPS is often cheaper than anyone else. But their insurance is very expensive. If you are shipping media, the media mail category is just phenomenally cheap, even for larger packages. It is slow, however, but reliable. For international shipments, USPS is worrisome because they cannot be tracked. BUT they are not going to tack on any spurious customs handling fees, and they will go through customs very easily. I just sold a Kieth Monks arm to a guy in the UK, and he is pulling his hair out and screaming because I sent it airmail. I am in the middle of Fedex wrecking a drumset I shipped. We'll see how it turns out. It's really a funny story about them and their home delivery/ground guys and the whole set up there. Look for a thread on the whole story soon. It was nearly comical what happened and how the driver went "postal" and destroyed my drums, which they fully admit. My experience with FedEx is that when things go wrong, they pay for them without too much trouble. My experience with UPS is that when things go wrong, you have to take them to court to get them to pay on their own insurance. Things go wrong with every shipper, and every shipper has the occasional problem. The difference is what they do to fix things afterward. --scott -- "C'est un Nagra. C'est suisse, et tres, tres precis." |
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#6
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Hey, There's a little Keith Moon in everyone!
Tom "chetatkinsdiet" wrote in message ... USPS is great if you don't mind paying at least double the price for domestic packages. For international shipments, USPS is by far the cheapest. I am in the middle of Fedex wrecking a drumset I shipped. We'll see how it turns out. It's really a funny story about them and their home delivery/ground guys and the whole set up there. Look for a thread on the whole story soon. It was nearly comical what happened and how the driver went "postal" and destroyed my drums, which they fully admit. later, m |
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#7
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Hey, There's a little Keith Moon in everyone!
Tom "chetatkinsdiet" wrote in message ... USPS is great if you don't mind paying at least double the price for domestic packages. For international shipments, USPS is by far the cheapest. I am in the middle of Fedex wrecking a drumset I shipped. We'll see how it turns out. It's really a funny story about them and their home delivery/ground guys and the whole set up there. Look for a thread on the whole story soon. It was nearly comical what happened and how the driver went "postal" and destroyed my drums, which they fully admit. later, m |
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#8
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Rob Reedijk wrote:
I can't imagine ever being that incompetent---as the people who work at Fedex. Can you imagine bungling someone's music so utterly badly? On the same subject, I recently saw this link in another newsgroup: http://www.erwied.de/transportschaden.html (I babelfished the German to English when reading it myself, and there is nothing exciting to learn from the text, except that the shipper wasn't UPS. But I think the pictures speak for themselves.) - Logan |
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#9
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Rob Reedijk wrote:
I can't imagine ever being that incompetent---as the people who work at Fedex. Can you imagine bungling someone's music so utterly badly? On the same subject, I recently saw this link in another newsgroup: http://www.erwied.de/transportschaden.html (I babelfished the German to English when reading it myself, and there is nothing exciting to learn from the text, except that the shipper wasn't UPS. But I think the pictures speak for themselves.) - Logan |
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#10
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Rob Reedijk wrote:
I can't imagine ever being that incompetent---as the people who work at Fedex. Can you imagine bungling someone's music so utterly badly? And then, they would still come to you in droves and keep giving you their business. What a luxury... Just an update. They continue to screw up my shipment. I am shocked at their ability to come up with new and unexpected ways to not deliver a package. Rob R. |
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#11
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Rob Reedijk wrote:
I can't imagine ever being that incompetent---as the people who work at Fedex. Can you imagine bungling someone's music so utterly badly? And then, they would still come to you in droves and keep giving you their business. What a luxury... Just an update. They continue to screw up my shipment. I am shocked at their ability to come up with new and unexpected ways to not deliver a package. Rob R. |
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#12
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"Mike Rivers" wrote in message news:znr1095200457k@trad... This has me curious. Exactly what's the problem? I've always had excellent results with Federal Express, both with shipping and with receiving. There's more than one variety of FedEx nowadays. They bought one company (I'm blanking on the name, I think it started with "Road") and made it into FedEx Ground, and another (whose name I never knew) and made it into FedEx Home Delivery. Around here, FedEx Home Delivery is the delivery service from hell. It's quite normal for them to deliver things to the wrong address (and take several iterations to correct the problem), and just a couple of weeks ago topped their previous mark by totally losing a delivery intended for me. On the other hand, I've had no trouble with FedEx Ground or FedEx classic (I think they call it FedEx Express now, which seems redundant). In fact, FedEx Ground recently sent me a package that was shipped on a Friday from Williamsburg, Virginia, and it arrived here in Baltimore on a Saturday afternoon, surprising both me and the shipper (neither of us thought they delivered on Saturday). Hal Laurent Baltimore |
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#13
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"Mike Rivers" wrote in message news:znr1095200457k@trad... This has me curious. Exactly what's the problem? I've always had excellent results with Federal Express, both with shipping and with receiving. There's more than one variety of FedEx nowadays. They bought one company (I'm blanking on the name, I think it started with "Road") and made it into FedEx Ground, and another (whose name I never knew) and made it into FedEx Home Delivery. Around here, FedEx Home Delivery is the delivery service from hell. It's quite normal for them to deliver things to the wrong address (and take several iterations to correct the problem), and just a couple of weeks ago topped their previous mark by totally losing a delivery intended for me. On the other hand, I've had no trouble with FedEx Ground or FedEx classic (I think they call it FedEx Express now, which seems redundant). In fact, FedEx Ground recently sent me a package that was shipped on a Friday from Williamsburg, Virginia, and it arrived here in Baltimore on a Saturday afternoon, surprising both me and the shipper (neither of us thought they delivered on Saturday). Hal Laurent Baltimore |
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#14
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On Tue, 14 Sep 2004 21:48:19 -0400, "Hal Laurent"
wrote: There's more than one variety of FedEx nowadays. They bought one company (I'm blanking on the name, I think it started with "Road") and made it into FedEx Ground, and another (whose name I never knew) and made it into FedEx Home Delivery. Roadway? Around here, FedEx Home Delivery is the delivery service from hell. My earlier (retail) experience of FedEx was terrible, UPS great; exact opposite of many others, so there must be lots of local variation. Chris Hornbeck " ** this NG is chock full of metal midgets" |
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#15
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On Tue, 14 Sep 2004 21:48:19 -0400, "Hal Laurent"
wrote: There's more than one variety of FedEx nowadays. They bought one company (I'm blanking on the name, I think it started with "Road") and made it into FedEx Ground, and another (whose name I never knew) and made it into FedEx Home Delivery. Roadway? Around here, FedEx Home Delivery is the delivery service from hell. My earlier (retail) experience of FedEx was terrible, UPS great; exact opposite of many others, so there must be lots of local variation. Chris Hornbeck " ** this NG is chock full of metal midgets" |
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#16
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Hal Laurent wrote:
There's more than one variety of FedEx nowadays. They bought one company (I'm blanking on the name, I think it started with "Road") and made it into FedEx Ground, and another (whose name I never knew) and made it into FedEx Home Delivery. They also bought Viking Freight. -- ha |
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#17
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Hal Laurent wrote:
There's more than one variety of FedEx nowadays. They bought one company (I'm blanking on the name, I think it started with "Road") and made it into FedEx Ground, and another (whose name I never knew) and made it into FedEx Home Delivery. They also bought Viking Freight. -- ha |
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#18
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#19
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#20
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I agree with everything Mike said....let me add a quick version of my
story that I teased about earlier.... I was shipping a drumkit from dallas to scottsdale. Yamaha Recording Custom...actually, pre RC. This was the older 9000 series drums. Three separate boxes, two rack toms, one floor tom, kick, snare, tom holder, kick pedal. Since it was going to an individual, it went Fedex Home Delivery. The initial delivery attempt was made on a Thursday night at 9:14PM. Way past when a delivery should be attempted to someones house. Anyway, the delivery driver got into an argument when he wasn't able to make the delivery that night and stated even that they would be sorry. Then he proceeded to throw the drums back to the truck. Then, upon arriving back at the Phoenix terminal, where he had to bring the drums as they aren't allowed to keep them in their truck overnight since they're contracted employees and not "real" Fedex delivery people, he threw the drums off the truck onto the ground. Then kicked and threw them into the delivery area. All of this was verified by people at the house where the delivery was attempted as well as the Fedex terminal as well. (dare I say the driver went postal?) Well, one drum shell was completely crushed, the bass drum hoops totally destroyed. The tom holder is missing from the box...no idea when it fell out or where it is. Also, much harder to prove to them, the top rim on the floor tom is bent so it won't take a new drum head. I just found this out last night, even though it looks ok. So, I'm guessing that since the boxes were destroyed, that most of my packing materials were lost. When they did the inspection there at Phoenix, they just put everything back in the destroyed boxes with little or no packing peanuts as I had before....and shipped them all back to me here in Dallas. Since the hardware remaining in the boxes...snare stand, kick pedal and floor tom legs were left to just bang around on the shells, they got a lot of superficial damage that wasn't there before. So, this is where I stand right now. I've turned in claims on everything. I've given them documentation to show them what a new set of Yamaha RC's run. Now, they want me to send pics of the damage as well. Hopefully, this will turn out ok..... later, m |
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#21
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I agree with everything Mike said....let me add a quick version of my
story that I teased about earlier.... I was shipping a drumkit from dallas to scottsdale. Yamaha Recording Custom...actually, pre RC. This was the older 9000 series drums. Three separate boxes, two rack toms, one floor tom, kick, snare, tom holder, kick pedal. Since it was going to an individual, it went Fedex Home Delivery. The initial delivery attempt was made on a Thursday night at 9:14PM. Way past when a delivery should be attempted to someones house. Anyway, the delivery driver got into an argument when he wasn't able to make the delivery that night and stated even that they would be sorry. Then he proceeded to throw the drums back to the truck. Then, upon arriving back at the Phoenix terminal, where he had to bring the drums as they aren't allowed to keep them in their truck overnight since they're contracted employees and not "real" Fedex delivery people, he threw the drums off the truck onto the ground. Then kicked and threw them into the delivery area. All of this was verified by people at the house where the delivery was attempted as well as the Fedex terminal as well. (dare I say the driver went postal?) Well, one drum shell was completely crushed, the bass drum hoops totally destroyed. The tom holder is missing from the box...no idea when it fell out or where it is. Also, much harder to prove to them, the top rim on the floor tom is bent so it won't take a new drum head. I just found this out last night, even though it looks ok. So, I'm guessing that since the boxes were destroyed, that most of my packing materials were lost. When they did the inspection there at Phoenix, they just put everything back in the destroyed boxes with little or no packing peanuts as I had before....and shipped them all back to me here in Dallas. Since the hardware remaining in the boxes...snare stand, kick pedal and floor tom legs were left to just bang around on the shells, they got a lot of superficial damage that wasn't there before. So, this is where I stand right now. I've turned in claims on everything. I've given them documentation to show them what a new set of Yamaha RC's run. Now, they want me to send pics of the damage as well. Hopefully, this will turn out ok..... later, m |
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#22
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#23
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#24
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I would have shipped that by freight and let the receiver make arrangements to get it to wherever he wanted it on his end. But what's done is done. Shipping a drumkit domestically by freight is way too expensive. I've shipped about 50 kits in the past few years and this is the first problem. I've occasionally gone out to get the newspaper at 8 AM and found a UPS package at the door that must have been delivered sometime after 8 PM. I guess it's a good thing they don't bother to ring the doorbell. This guy has a home business I was shipping to. His business is in a garage or room out back. I'm not sure of the exact set up, but his family might have been the ones that came to the door and asked that they be brought back tomorrow since it was so late. Who did he argue with? Did someone at the residence open the door at 9:14 and refuse to accept the delivery? Or did he go to the wrong address and not make an attempt to find the correct address as long as he was in the neighborhood (unless he was 'way out of the neighborhood to boot)? Someone in the house. I don't know if I'd be too crazy about my wife and baby being home alone and opening the door for a delivery for something that isn't supposed to be delivered in this fashion after 8pm. Yes, they can deliver as late as they want, I guess, but they aren't supposed to ring a bell for a signed delivery after 8pm. I'm confused. The people at the house where the delivery was attempted followed him back to the FedEx terminal and watched the driver throw and kick the drums around? Yes. Once a package is destroyed or seriously damaged, it's difficult to prove that it was well enough packed to begin with. I don't know what kind of a packing job you did, but if it was me and I didn't have crates or road cases, I'd have put each drum in a separate carton, and all the metal hardware in another carton. At least six cartons rather than three. Kick in one box with the snare in a separate smaller box sitting on the batter head of the kick. All surrounded by hard foam and peanuts. The hardware that was in here was wrapped in bubble wrap and cardboard and secured in the corners of the box. The floor tom was in its own box. The two toms were stacked in their own box with a piece of 2" auralex type foam between the two. Again, oversized boxes with peanuts surrounding everything. Good luck. It's really funny. This driver had a history of getting into confrontations with other deliverys as well. Or so they told me. That's why everyone at the terminal was willing to rat him out when he brought the boxes back and was seen throwing them around. They/Fedex, have been more than willing to give all this info. I'm sure I'll have no problems getting paid on this deal as they're clearly in the wrong here. More on my packing job....when the drums were delivered to the house the following day, by the terminal manager there in Phoenix, they were opened by the person with the manager standing there to check out the internal damage. It was noted then that my packing job was more than enough to properly protect the drums in a normal situation. I think they got damaged even more when they were inspected there after they went back for the damage claim. They then opened everything and just threw it all back inside...with very little packing supplies remaining at this point. They shipped it all back to me and got more damage. |
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#25
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I would have shipped that by freight and let the receiver make arrangements to get it to wherever he wanted it on his end. But what's done is done. Shipping a drumkit domestically by freight is way too expensive. I've shipped about 50 kits in the past few years and this is the first problem. I've occasionally gone out to get the newspaper at 8 AM and found a UPS package at the door that must have been delivered sometime after 8 PM. I guess it's a good thing they don't bother to ring the doorbell. This guy has a home business I was shipping to. His business is in a garage or room out back. I'm not sure of the exact set up, but his family might have been the ones that came to the door and asked that they be brought back tomorrow since it was so late. Who did he argue with? Did someone at the residence open the door at 9:14 and refuse to accept the delivery? Or did he go to the wrong address and not make an attempt to find the correct address as long as he was in the neighborhood (unless he was 'way out of the neighborhood to boot)? Someone in the house. I don't know if I'd be too crazy about my wife and baby being home alone and opening the door for a delivery for something that isn't supposed to be delivered in this fashion after 8pm. Yes, they can deliver as late as they want, I guess, but they aren't supposed to ring a bell for a signed delivery after 8pm. I'm confused. The people at the house where the delivery was attempted followed him back to the FedEx terminal and watched the driver throw and kick the drums around? Yes. Once a package is destroyed or seriously damaged, it's difficult to prove that it was well enough packed to begin with. I don't know what kind of a packing job you did, but if it was me and I didn't have crates or road cases, I'd have put each drum in a separate carton, and all the metal hardware in another carton. At least six cartons rather than three. Kick in one box with the snare in a separate smaller box sitting on the batter head of the kick. All surrounded by hard foam and peanuts. The hardware that was in here was wrapped in bubble wrap and cardboard and secured in the corners of the box. The floor tom was in its own box. The two toms were stacked in their own box with a piece of 2" auralex type foam between the two. Again, oversized boxes with peanuts surrounding everything. Good luck. It's really funny. This driver had a history of getting into confrontations with other deliverys as well. Or so they told me. That's why everyone at the terminal was willing to rat him out when he brought the boxes back and was seen throwing them around. They/Fedex, have been more than willing to give all this info. I'm sure I'll have no problems getting paid on this deal as they're clearly in the wrong here. More on my packing job....when the drums were delivered to the house the following day, by the terminal manager there in Phoenix, they were opened by the person with the manager standing there to check out the internal damage. It was noted then that my packing job was more than enough to properly protect the drums in a normal situation. I think they got damaged even more when they were inspected there after they went back for the damage claim. They then opened everything and just threw it all back inside...with very little packing supplies remaining at this point. They shipped it all back to me and got more damage. |
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#26
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Mike Rivers wrote:
This has me curious. Exactly what's the problem? I've always had excellent results with Federal Express, both with shipping and with receiving. Did I miss the whole story? I don't recall reading anything other than an expression of frustration. It was a Fedex Ground shipment. Here are the events in sequence 1)Shipment from California to go to my home address. 2)It will be arriving later than promised, I contact Fedex to redirect to work address. They say no problem, easily done. 3)Wed: On line tracking system: On truck for delivery Doesn't show. 4)Thur: A repeat of Wednesday. I contact Fedex. They still seem to think it is going to my home. 5)Fri: Another repeat. Make several calls. Promised it will arrive by 5pm. Wait until 5:30pm. I call them---nope it is not coming. Weekend nothing happens. 6)Monday: On line tracking states it is headed for California. I freak out and call Fedex. They state they attempted delivery. At home address three times. This is after I told them all last week, numerous times, to send to work address. Plus---they never bothered to leave a notice at home address. They are required to do this. Various people at Fedex are telling me different stories---it is already in the truck headed to the States, or, no we have caught it and you will get it tomorrow. I am speaking to supervisors at this point. Eventually I am promised that they actually have seen it, are holding it, and I will get it the next day. 7)Tues: Afternoon check on line tracking---"attempted delivery, security delay"---huh? Make many calls, find out that the driver was going to have some trouble accessing my building because of a local event. He decided not to try. (lazy f***ing a**hole.) I check various offices around here. Other couriers including Fedex Express are delivering without a problem. Even water delieveries are taking place. I get another manager on the phone. I demand that the truck come back and deliver. Not going to happen. He arranges for me to travel out to another delivery address, on the driver's route where I can go pick up the package. I can't believe that I actually did this. But it was a valuable package, and I did not want to give them another chance to screw it up. These people are a bunch of screwball idiots. Rob R. |
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#27
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Mike Rivers wrote:
This has me curious. Exactly what's the problem? I've always had excellent results with Federal Express, both with shipping and with receiving. Did I miss the whole story? I don't recall reading anything other than an expression of frustration. It was a Fedex Ground shipment. Here are the events in sequence 1)Shipment from California to go to my home address. 2)It will be arriving later than promised, I contact Fedex to redirect to work address. They say no problem, easily done. 3)Wed: On line tracking system: On truck for delivery Doesn't show. 4)Thur: A repeat of Wednesday. I contact Fedex. They still seem to think it is going to my home. 5)Fri: Another repeat. Make several calls. Promised it will arrive by 5pm. Wait until 5:30pm. I call them---nope it is not coming. Weekend nothing happens. 6)Monday: On line tracking states it is headed for California. I freak out and call Fedex. They state they attempted delivery. At home address three times. This is after I told them all last week, numerous times, to send to work address. Plus---they never bothered to leave a notice at home address. They are required to do this. Various people at Fedex are telling me different stories---it is already in the truck headed to the States, or, no we have caught it and you will get it tomorrow. I am speaking to supervisors at this point. Eventually I am promised that they actually have seen it, are holding it, and I will get it the next day. 7)Tues: Afternoon check on line tracking---"attempted delivery, security delay"---huh? Make many calls, find out that the driver was going to have some trouble accessing my building because of a local event. He decided not to try. (lazy f***ing a**hole.) I check various offices around here. Other couriers including Fedex Express are delivering without a problem. Even water delieveries are taking place. I get another manager on the phone. I demand that the truck come back and deliver. Not going to happen. He arranges for me to travel out to another delivery address, on the driver's route where I can go pick up the package. I can't believe that I actually did this. But it was a valuable package, and I did not want to give them another chance to screw it up. These people are a bunch of screwball idiots. Rob R. |
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#28
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#29
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#30
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I have two words for this thread:
BAX Global. NEVER had a problem.... My too sense... searching for peace, love and quality footwear guido http://www.guidotoons.com http://www.theloniousmoog.com http://www.luckymanclark.com |
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#31
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I have two words for this thread:
BAX Global. NEVER had a problem.... My too sense... searching for peace, love and quality footwear guido http://www.guidotoons.com http://www.theloniousmoog.com http://www.luckymanclark.com |
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#32
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#33
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#34
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"Scott Dorsey" wrote in message
... I just sold a Kieth Monks arm to a guy in the UK, and he is pulling his hair out and screaming because I sent it airmail. I would be thanking you profusely. Perhaps this individual has not yet had to deal with what UPS charges to take an item over a national boundary. Yikes! I can't believe they aren't prosecuted under some kind of profiteering legislation. My experience with FedEx is that when things go wrong, they pay for them without too much trouble. My experience with UPS is that when things go wrong, you have to take them to court to get them to pay on their own insurance. I've never had to file a claim with FedEx, but I've had three little ones with UPS and they were actually quite painless. Maybe it's a Canada thing... -- "It CAN'T be too loud... some of the red lights aren't even on yet!" - Lorin David Schultz in the control room making even bad news sound good (Remove spamblock to reply) |
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#35
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"Scott Dorsey" wrote in message
... I just sold a Kieth Monks arm to a guy in the UK, and he is pulling his hair out and screaming because I sent it airmail. I would be thanking you profusely. Perhaps this individual has not yet had to deal with what UPS charges to take an item over a national boundary. Yikes! I can't believe they aren't prosecuted under some kind of profiteering legislation. My experience with FedEx is that when things go wrong, they pay for them without too much trouble. My experience with UPS is that when things go wrong, you have to take them to court to get them to pay on their own insurance. I've never had to file a claim with FedEx, but I've had three little ones with UPS and they were actually quite painless. Maybe it's a Canada thing... -- "It CAN'T be too loud... some of the red lights aren't even on yet!" - Lorin David Schultz in the control room making even bad news sound good (Remove spamblock to reply) |
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