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#1
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Hi all,
finally I decided to go for a Tascam 2488 to record my drum tracks. I record everything dry because I want to force myself to focus on the quality of the drumsound itself, not on the effects. So I tuned my kit and improved the sound of my practise room and got everything together. Micing was as follows: - Bassdrum (D112) - Snare (Sennheiser MD409) - Toms 10" and 12" (Beyerdynamics M400) - Toms 14" and 16" (Beyerdynamics M500) - HiHat (Sennheiser BF530 - bad idea, I know) - Overhead (some crap to be replaced by a condenser mic) Any comments on this are welcome. But that is not my problem. So I have mapped 6 input channels to 6 tracks. Then I recorded a few bars and checked/corrected the position of the microphones etc. until it sounded ok. My test recordings were up to 3-4 minutes. I played over this again and again. When I started recording a song, the following happened: After 42 seconds the counter stopped and it was impossible to stop the recorder. The harddisk was not working. The red "record" light in each of the 6 channels was on and it was not possible to turn it off. It was not possible to shut down the system. The click was still clicking, even when I pressed stop. At the end I had to power it off without doing a real shutdown. Repeating this procedure the next time it stopped at 1:20, then again at 0:42, then at whatever. I did another try with only 5 channels recorded simmultaneously and it stopped after 2:40; perhaps the unit cannot manage the high I/O when recording 6 tracks? That would be a shame, as this was the only reason why I bought this thing. Does anybody have an idea what could have happened here. Of course I will also talk to my dealer, but that is not possible before end of next week. I don't think I can stand the pain for so long ;-) Any ideas??? Formatting the harddisk? Thank you PC |
#2
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"Paul Carmen" wrote in message
... When I started recording a song, the following happened: After 42 seconds the counter stopped and it was impossible to stop the recorder. The harddisk was not working. The red "record" light in each of the 6 channels was on and it was not possible to turn it off. It was not possible to shut down the system. The click was still clicking, even when I pressed stop. At the end I had to power it off without doing a real shutdown. Repeating this procedure the next time it stopped at 1:20, then again at 0:42, then at whatever. I did another try with only 5 channels recorded simmultaneously and it stopped after 2:40; perhaps the unit cannot manage the high I/O when recording 6 tracks? That would be a shame, as this was the only reason why I bought this thing. Does anybody have an idea what could have happened here. Of course I will also talk to my dealer, but that is not possible before end of next week. I don't think I can stand the pain for so long ;-) Any ideas??? Formatting the harddisk? First guess is that you have a bad hard drive. There are other possibilities, but that's what I'd look at first. Peace, Paul |
#3
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"Paul Carmen" wrote in message
... When I started recording a song, the following happened: After 42 seconds the counter stopped and it was impossible to stop the recorder. The harddisk was not working. The red "record" light in each of the 6 channels was on and it was not possible to turn it off. It was not possible to shut down the system. The click was still clicking, even when I pressed stop. At the end I had to power it off without doing a real shutdown. Repeating this procedure the next time it stopped at 1:20, then again at 0:42, then at whatever. I did another try with only 5 channels recorded simmultaneously and it stopped after 2:40; perhaps the unit cannot manage the high I/O when recording 6 tracks? That would be a shame, as this was the only reason why I bought this thing. Does anybody have an idea what could have happened here. Of course I will also talk to my dealer, but that is not possible before end of next week. I don't think I can stand the pain for so long ;-) Any ideas??? Formatting the harddisk? First guess is that you have a bad hard drive. There are other possibilities, but that's what I'd look at first. Peace, Paul |
#4
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"Paul Carmen" wrote in message
... When I started recording a song, the following happened: After 42 seconds the counter stopped and it was impossible to stop the recorder. The harddisk was not working. The red "record" light in each of the 6 channels was on and it was not possible to turn it off. It was not possible to shut down the system. The click was still clicking, even when I pressed stop. At the end I had to power it off without doing a real shutdown. Repeating this procedure the next time it stopped at 1:20, then again at 0:42, then at whatever. I did another try with only 5 channels recorded simmultaneously and it stopped after 2:40; perhaps the unit cannot manage the high I/O when recording 6 tracks? That would be a shame, as this was the only reason why I bought this thing. Does anybody have an idea what could have happened here. Of course I will also talk to my dealer, but that is not possible before end of next week. I don't think I can stand the pain for so long ;-) Any ideas??? Formatting the harddisk? First guess is that you have a bad hard drive. There are other possibilities, but that's what I'd look at first. Peace, Paul |
#6
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#7
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#8
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![]() Paul Carmen wrote: finally I decided to go for a Tascam 2488 to record my drum tracks. When I started recording a song, the following happened: After 42 seconds the counter stopped and it was impossible to stop the recorder. The harddisk was not working. Sorry you're having that problem, Paul. I hope it gets resolved quickly. I was thinking of getting one of these soon. I may wait a little while, for 1.1, or something. Don |
#9
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![]() Paul Carmen wrote: finally I decided to go for a Tascam 2488 to record my drum tracks. When I started recording a song, the following happened: After 42 seconds the counter stopped and it was impossible to stop the recorder. The harddisk was not working. Sorry you're having that problem, Paul. I hope it gets resolved quickly. I was thinking of getting one of these soon. I may wait a little while, for 1.1, or something. Don |
#10
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![]() Paul Carmen wrote: finally I decided to go for a Tascam 2488 to record my drum tracks. When I started recording a song, the following happened: After 42 seconds the counter stopped and it was impossible to stop the recorder. The harddisk was not working. Sorry you're having that problem, Paul. I hope it gets resolved quickly. I was thinking of getting one of these soon. I may wait a little while, for 1.1, or something. Don |
#11
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Mike Rivers wrote:
Sounds to me like it's broken. If it will let you put that many tracks into Record simultaneously, you shold be able to record them. I'd call TASCAM Tuesday morning unless there's something in the manual about disk maintenance that you can try in the meantime. At least you don't have any projects recorded that you don't want to lose, so if there's a disk reformatting tool, you might try that. It might tell you that there's something wrong with the drive. Thank you, Mike. Yes, by specification you can record 8 tracks at one time (the reason why a drummer needs something like that). Reformatting the partition did not give any error messages, but did not solve the problem either. I tried it several times already. Perhaps I could reformat the whole harddisk, but I don't expect anything from this. As I have now unplugged my recording setup and sent an email to the reseller, I will wait and see what next week will bring. PC |
#12
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Mike Rivers wrote:
Sounds to me like it's broken. If it will let you put that many tracks into Record simultaneously, you shold be able to record them. I'd call TASCAM Tuesday morning unless there's something in the manual about disk maintenance that you can try in the meantime. At least you don't have any projects recorded that you don't want to lose, so if there's a disk reformatting tool, you might try that. It might tell you that there's something wrong with the drive. Thank you, Mike. Yes, by specification you can record 8 tracks at one time (the reason why a drummer needs something like that). Reformatting the partition did not give any error messages, but did not solve the problem either. I tried it several times already. Perhaps I could reformat the whole harddisk, but I don't expect anything from this. As I have now unplugged my recording setup and sent an email to the reseller, I will wait and see what next week will bring. PC |
#13
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Mike Rivers wrote:
Sounds to me like it's broken. If it will let you put that many tracks into Record simultaneously, you shold be able to record them. I'd call TASCAM Tuesday morning unless there's something in the manual about disk maintenance that you can try in the meantime. At least you don't have any projects recorded that you don't want to lose, so if there's a disk reformatting tool, you might try that. It might tell you that there's something wrong with the drive. Thank you, Mike. Yes, by specification you can record 8 tracks at one time (the reason why a drummer needs something like that). Reformatting the partition did not give any error messages, but did not solve the problem either. I tried it several times already. Perhaps I could reformat the whole harddisk, but I don't expect anything from this. As I have now unplugged my recording setup and sent an email to the reseller, I will wait and see what next week will bring. PC |
#14
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Thank you, Mike.
Yes, by specification you can record 8 tracks at one time (the reason why a drummer needs something like that). Reformatting the partition did not give any error messages, but did not solve the problem either. I tried it several times already. News! ===== The latest status is now that it starts recording as before, but after a short time (1-2 minutes) the system does a real crash and the display shows only "Error Code 02". Perhaps I could reformat the whole harddisk, but I don't expect anything from this. As I have now unplugged my recording setup and sent an email to the reseller, I will wait and see what next week will bring. PC |
#15
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Thank you, Mike.
Yes, by specification you can record 8 tracks at one time (the reason why a drummer needs something like that). Reformatting the partition did not give any error messages, but did not solve the problem either. I tried it several times already. News! ===== The latest status is now that it starts recording as before, but after a short time (1-2 minutes) the system does a real crash and the display shows only "Error Code 02". Perhaps I could reformat the whole harddisk, but I don't expect anything from this. As I have now unplugged my recording setup and sent an email to the reseller, I will wait and see what next week will bring. PC |
#16
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Thank you, Mike.
Yes, by specification you can record 8 tracks at one time (the reason why a drummer needs something like that). Reformatting the partition did not give any error messages, but did not solve the problem either. I tried it several times already. News! ===== The latest status is now that it starts recording as before, but after a short time (1-2 minutes) the system does a real crash and the display shows only "Error Code 02". Perhaps I could reformat the whole harddisk, but I don't expect anything from this. As I have now unplugged my recording setup and sent an email to the reseller, I will wait and see what next week will bring. PC |
#17
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Don Cooper wrote:
Sorry you're having that problem, Paul. I hope it gets resolved quickly. Thank you very much for your sympathy. Ok, there is bigger trouble one could have in life, but however ... I was thinking of getting one of these soon. I may wait a little while, for 1.1, or something. At the moment I wouldn't say that the product is not mature. Perhaps I received _the_ system with the broken harddisk while others did not. However, I became aware of the risk to buy a brand new product. Being an IT person I know that the latest beta-test often happens on the market. We will see. By the way: I was really happy about the ease of use. The documentation is very clear, but on the other hand not in-depth: For example, I could not find any information about the meaning of "error code 02", which is shown since I reformatted the partition. Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." :-) PC |
#18
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Don Cooper wrote:
Sorry you're having that problem, Paul. I hope it gets resolved quickly. Thank you very much for your sympathy. Ok, there is bigger trouble one could have in life, but however ... I was thinking of getting one of these soon. I may wait a little while, for 1.1, or something. At the moment I wouldn't say that the product is not mature. Perhaps I received _the_ system with the broken harddisk while others did not. However, I became aware of the risk to buy a brand new product. Being an IT person I know that the latest beta-test often happens on the market. We will see. By the way: I was really happy about the ease of use. The documentation is very clear, but on the other hand not in-depth: For example, I could not find any information about the meaning of "error code 02", which is shown since I reformatted the partition. Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." :-) PC |
#19
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Don Cooper wrote:
Sorry you're having that problem, Paul. I hope it gets resolved quickly. Thank you very much for your sympathy. Ok, there is bigger trouble one could have in life, but however ... I was thinking of getting one of these soon. I may wait a little while, for 1.1, or something. At the moment I wouldn't say that the product is not mature. Perhaps I received _the_ system with the broken harddisk while others did not. However, I became aware of the risk to buy a brand new product. Being an IT person I know that the latest beta-test often happens on the market. We will see. By the way: I was really happy about the ease of use. The documentation is very clear, but on the other hand not in-depth: For example, I could not find any information about the meaning of "error code 02", which is shown since I reformatted the partition. Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." :-) PC |
#21
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#22
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#23
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![]() Paul Carmen wrote: Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." :-) It's good that you have a sense of humor about it. Good luck. Don |
#24
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![]() Paul Carmen wrote: Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." :-) It's good that you have a sense of humor about it. Good luck. Don |
#25
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![]() Paul Carmen wrote: Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." :-) It's good that you have a sense of humor about it. Good luck. Don |
#26
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Mike Rivers wrote:
In article writes: By the way: I was really happy about the ease of use. The documentation is very clear, but on the other hand not in-depth: For example, I could not find any information about the meaning of "error code 02", which is shown since I reformatted the partition. It's pretty common these days for instruction manuals not to have very much detail other than basic operating instructions. Error codes scare people, and the concept that a user might actually see such a message scares the marketing people (who are usually responsible for the instruction manuals). When I worked with the documentation for a recorder we all know and love, the product manager (who's no longer with the company) didn't want a detailed instruction manual, he wanted a quick start manual. His reasoning was that a major selling point was simplicity, and if the first thing the user picks up when he opens the box is a 200 page manual, he won't think it's as simple as what he thought he was purchasing. Good point. The manual looked really more than a quick-starter, so indeed I was looking for the full handbook when I saw it. But there is only this one this 90 page thing. It starts with a step-by-step on how to create a first song with 2 guitar tracks and then shows chapters "mixer", "recorder", "harddisk maintenance", etc., but none of them goes very much in detail. Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." More likely it means "I can't write anything to this disk." I think you need TASCAM's help to sort this out. The dealer isn't likely to be able to help you other than to exchange the unit. But anyhow I contact the dealer: For various reasons, I have some bucks left over and could perhaps get a good deal for an upgrade to another system now. I could afford a Roland VS 2000 CD or perhaps even a VS 2400 CD. If the dealer agrees on that I would take a week or so to evaluate based on my new budget and change the broken Tascam to a more professional workstation. I wonder if the dealer agrees. (Apart from the fact that I "found" some money, this is a very emotional decision from my side, but very often those decisions are the best on the long run.) PC |
#27
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Mike Rivers wrote:
In article writes: By the way: I was really happy about the ease of use. The documentation is very clear, but on the other hand not in-depth: For example, I could not find any information about the meaning of "error code 02", which is shown since I reformatted the partition. It's pretty common these days for instruction manuals not to have very much detail other than basic operating instructions. Error codes scare people, and the concept that a user might actually see such a message scares the marketing people (who are usually responsible for the instruction manuals). When I worked with the documentation for a recorder we all know and love, the product manager (who's no longer with the company) didn't want a detailed instruction manual, he wanted a quick start manual. His reasoning was that a major selling point was simplicity, and if the first thing the user picks up when he opens the box is a 200 page manual, he won't think it's as simple as what he thought he was purchasing. Good point. The manual looked really more than a quick-starter, so indeed I was looking for the full handbook when I saw it. But there is only this one this 90 page thing. It starts with a step-by-step on how to create a first song with 2 guitar tracks and then shows chapters "mixer", "recorder", "harddisk maintenance", etc., but none of them goes very much in detail. Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." More likely it means "I can't write anything to this disk." I think you need TASCAM's help to sort this out. The dealer isn't likely to be able to help you other than to exchange the unit. But anyhow I contact the dealer: For various reasons, I have some bucks left over and could perhaps get a good deal for an upgrade to another system now. I could afford a Roland VS 2000 CD or perhaps even a VS 2400 CD. If the dealer agrees on that I would take a week or so to evaluate based on my new budget and change the broken Tascam to a more professional workstation. I wonder if the dealer agrees. (Apart from the fact that I "found" some money, this is a very emotional decision from my side, but very often those decisions are the best on the long run.) PC |
#28
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Paul Carmen wrote:
Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." Paul, the good news is the Tascam users board is back! http://www.tascamforums.com/ The bad news is you aren't the only one having such problems. http://www.vaporpark.com/invboard/in...&s=42fa41650dc 69540a77948641328eef2 Users speculate it may be a firmware problem, but maybe something less drastic as not everyone is having trouble. You might like to try the following so you can eliminate possibilities over which you might have some control. * Get a vibration dampening mat to help isolate your 2488 from environmental vibrations. * Get a power line conditioner / UPS for your 2488 to filter out any power line issues. " Good luck. Will Miho NY Music & TV Audio Guy Off the Morning Show! & sleepin' In... / Fox News "The large print giveth and the small print taketh away..." Tom Waits |
#29
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Paul Carmen wrote:
Perhaps "error code 02" translates to: "Drummer not 100% in sync with click. Recording device will take a 3 days break to give the drummer the opportunity to improve timing and precision." Paul, the good news is the Tascam users board is back! http://www.tascamforums.com/ The bad news is you aren't the only one having such problems. http://www.vaporpark.com/invboard/in...&s=42fa41650dc 69540a77948641328eef2 Users speculate it may be a firmware problem, but maybe something less drastic as not everyone is having trouble. You might like to try the following so you can eliminate possibilities over which you might have some control. * Get a vibration dampening mat to help isolate your 2488 from environmental vibrations. * Get a power line conditioner / UPS for your 2488 to filter out any power line issues. " Good luck. Will Miho NY Music & TV Audio Guy Off the Morning Show! & sleepin' In... / Fox News "The large print giveth and the small print taketh away..." Tom Waits |
#30
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WillStG wrote:
Paul, the good news is the Tascam users board is back! http://www.tascamforums.com/ The bad news is you aren't the only one having such problems. Thank you very much for this great hint. In fact, I should have been looking for such forums before purchasing. Good luck. Thank you. Concerning Tascam devices, you can learn a lot in this forum. Those guys are keen enough to take the screwdriver and look what is inside the boxes. Reading about the guy who got his 2488 replaced by Tascam last week and ran into the same trouble with the new unit makes me thinking that I should go for another type. It looks like all those who run into the same problems as I (error 01 or 02 and/or "MTR busy") are all trying to record many (5 to 8) tracks at the same time. Perhaps the thing is ok for "typical home-studio" stereo tracks, but that the A/D translation on the input and/or the harddisk I/O is not made for drums or band-recording. However, I am not an expert. If my dealer allows to trade the 2488 for another (Tascam, Roland, or whatsoever) unit, I will look for simillar forums before I make up my mind. A lot of decision making arguments I did not know as I had no experience at the recording console. I had focused on simultaneous tracks, ease of use, number of total real/virtual tracks, but neglected e.g. extendability, quality of display, mouse or screen connectivity. For those of you who are interested, I will keep you posted on how nice my dealer is to me. I am hoping the best. Again thank you all for your help. Waiting this long weekend without doing anything would have been tough. (No, I cannot share the details of this trouble with my wife ;-)) PC |
#31
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WillStG wrote:
Paul, the good news is the Tascam users board is back! http://www.tascamforums.com/ The bad news is you aren't the only one having such problems. Thank you very much for this great hint. In fact, I should have been looking for such forums before purchasing. Good luck. Thank you. Concerning Tascam devices, you can learn a lot in this forum. Those guys are keen enough to take the screwdriver and look what is inside the boxes. Reading about the guy who got his 2488 replaced by Tascam last week and ran into the same trouble with the new unit makes me thinking that I should go for another type. It looks like all those who run into the same problems as I (error 01 or 02 and/or "MTR busy") are all trying to record many (5 to 8) tracks at the same time. Perhaps the thing is ok for "typical home-studio" stereo tracks, but that the A/D translation on the input and/or the harddisk I/O is not made for drums or band-recording. However, I am not an expert. If my dealer allows to trade the 2488 for another (Tascam, Roland, or whatsoever) unit, I will look for simillar forums before I make up my mind. A lot of decision making arguments I did not know as I had no experience at the recording console. I had focused on simultaneous tracks, ease of use, number of total real/virtual tracks, but neglected e.g. extendability, quality of display, mouse or screen connectivity. For those of you who are interested, I will keep you posted on how nice my dealer is to me. I am hoping the best. Again thank you all for your help. Waiting this long weekend without doing anything would have been tough. (No, I cannot share the details of this trouble with my wife ;-)) PC |
#33
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![]() In article writes: http://www.tascamforums.com/ Concerning Tascam devices, you can learn a lot in this forum. Those guys are keen enough to take the screwdriver and look what is inside the boxes. This forum is a private resurrection of the excellent forum that TASCAM used to run themselves, in which TASCAM's product specialists were active participants. Policies changes at the company caused the forum to be removed, and the "Product specialist" job changed. Since my dreams of being hired by TASCAM have completely evaporated, I've not followed this new forum. Is there any company participation at all? I realize the value of user experiences as a form of suppport (both technical and moral) but company participation was what made the original TASCAM forums special. It looks like all those who run into the same problems as I (error 01 or 02 and/or "MTR busy") are all trying to record many (5 to 8) tracks at the same time. Perhaps the thing is ok for "typical home-studio" stereo tracks, but that the A/D translation on the input and/or the harddisk I/O is not made for drums or band-recording. However, I am not an expert. Did anyone report what the actual problem was? Did the replaced units work as specified? Manufacturers don't like to tell customers (and potential customers) "Oops, we goofed." There's rarely a product recall unless there's a safety problem, for example a power supply that's improperly insultated and there's an electrical shock hazard, or a tendency to burst into flames. Generally software updates (if that fixes a problem) are issued and those who learn about them get them. There's no more stress on the hardware whether the tracks you're recording are simple parts or something very complex. A/D conversion is still done in hardware and it's not more work to digitize 16th note hi-hat hits for five minutes as it is to digitize a two word vocal phrase every fifteen seconds. I suspect that there was a hardware or firmware problem that couldn't be fixed in the field. Reading about the guy who got his 2488 replaced by Tascam last week and ran into the same trouble with the new unit makes me thinking that I should go for another type. The trouble with buying a product that's new on the market is that often all the kinks haven't been worked out. I've found this more frequently than I like when getting products for review these days. The manufacturers don't always test the unit in every way that a user might apply it, or they do, find something that doesn't work, and figure that few enough users will do that so they can deal with individual cases rather than redesign around the issue. And all too often, the life span of a product isn't long enough for the kinks to be worked out, or at least documented - so the second generation buyers often get bit. Things were better when it cost $100,000 to equip a studio. There were still bugs, but they were usually easier and more reliable to fix, and there was enough money in each sale to fund sustaining engineering support. If my dealer allows to trade the 2488 for another (Tascam, Roland, or whatsoever) unit, I will look for simillar forums before I make up my mind. Asking around is a good thing. You'll find that the older products have fewer problems, but they may not have all the features you desire, and may cost more than the newest thing. I had focused on simultaneous tracks, ease of use, number of total real/virtual tracks, but neglected e.g. extendability, quality of display, mouse or screen connectivity. It sounds like you were looking for what you needed, and you simply didn't get it because the unit doesn't work the way it's supposed to work - it's supposed to record eight tracks simultaneously, and it doesn't. Your choice is to either wait for the manufacturer to fix it or bail out and try to find something else that works for you. I haven't paid much attention to the latest Roland SIBs (Studio-In-a-Box) but the early ones were quite complicated to operate. The Korg SIBs have usually not had as many features as the Rolands but have been more intuitive to operate. For those of you who are interested, I will keep you posted on how nice my dealer is to me. I am hoping the best. There's no reason why your dealer shouldn't allow you to exchange your TASCAM for full credit on something else. He'd just going to return it to TASCAM for credit so he's not losing anything, and he's keeping you as a customer. -- I'm really Mike Rivers ) However, until the spam goes away or Hell freezes over, lots of IP addresses are blocked from this system. If you e-mail me and it bounces, use your secret decoder ring and reach me he double-m-eleven-double-zero at yahoo |
#34
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Mike Rivers wrote:
There's no reason why your dealer shouldn't allow you to exchange your TASCAM for full credit on something else. He'd just going to return it to TASCAM for credit so he's not losing anything, and he's keeping you as a customer. Looks like you know the habits on the market. (They are not obliged to, but they have sent me now some papers to send the Tascam 2488 back at their cost and will in return get a voucher so I can take the time I need to select a new product. Another good point from your side: I had ordered and received what I need. It just didn't work. It may be wrong to look for new features I might not need. Many people say the Rolands are complicated to use. Perhaps the manuals of the newer types will show the opposite, so I will read them first. As I am new to this forum, it might be a FAQ, but if you don't mind it would feed my curiosity to know what your role in this business is. Pro user? Expert/Editor? Btw: I'll give the Korg stuff a glance. PC |
#35
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Mike Rivers wrote:
There's no reason why your dealer shouldn't allow you to exchange your TASCAM for full credit on something else. He'd just going to return it to TASCAM for credit so he's not losing anything, and he's keeping you as a customer. Looks like you know the habits on the market. (They are not obliged to, but they have sent me now some papers to send the Tascam 2488 back at their cost and will in return get a voucher so I can take the time I need to select a new product. Another good point from your side: I had ordered and received what I need. It just didn't work. It may be wrong to look for new features I might not need. Many people say the Rolands are complicated to use. Perhaps the manuals of the newer types will show the opposite, so I will read them first. As I am new to this forum, it might be a FAQ, but if you don't mind it would feed my curiosity to know what your role in this business is. Pro user? Expert/Editor? Btw: I'll give the Korg stuff a glance. PC |
#36
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Mike Rivers wrote:
Did anyone report what the actual problem was? Did the replaced units work as specified? Manufacturers don't like to tell customers (and potential customers) "Oops, we goofed." There's rarely a product recall unless there's a safety problem, for example a power supply that's improperly insultated and there's an electrical shock hazard, or a tendency to burst into flames. Generally software updates (if that fixes a problem) are issued and those who learn about them get them. This week's news: Finally I got informed that Tascam has stated the following: - The problem is known at Tascam; - There are only 4 people / units in the world having this problem; - The new firmware has been sent to my reseller; I could have an upgrade from the current version 1.0. The thing with the 4 people sound strange to me. Either most people don't record drums or whole band-gigs or Tascam just counted the bug reports in forums and newsgroups. ;- What they did not say is whether the firmware upgrade will solve the problem or if it is just a try. Anyway: I will not stay with the Tascam. PC |
#37
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Mike Rivers wrote:
Did anyone report what the actual problem was? Did the replaced units work as specified? Manufacturers don't like to tell customers (and potential customers) "Oops, we goofed." There's rarely a product recall unless there's a safety problem, for example a power supply that's improperly insultated and there's an electrical shock hazard, or a tendency to burst into flames. Generally software updates (if that fixes a problem) are issued and those who learn about them get them. This week's news: Finally I got informed that Tascam has stated the following: - The problem is known at Tascam; - There are only 4 people / units in the world having this problem; - The new firmware has been sent to my reseller; I could have an upgrade from the current version 1.0. The thing with the 4 people sound strange to me. Either most people don't record drums or whole band-gigs or Tascam just counted the bug reports in forums and newsgroups. ;- What they did not say is whether the firmware upgrade will solve the problem or if it is just a try. Anyway: I will not stay with the Tascam. PC |
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