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#1
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Sony Canada and its sales representatives tell me they cannot repair my Sony
WM-2091 Walkman because the motor drive is no longer available. I solicit the opinion of the experts on the validity of this statement and whether there are any other repair agents who can assist me. The WM-2091 was Sony’s absolutely “top-of-the-line” cassette Walkman when I purchased it about ten years ago. It has no tuner, but produces excellent sound and thundering bass from a package that fits in a shirt pocket and is driven by a single, double AA cell. I paid a premium price for it, based significantly on expecting Sony to support it. Also key was the quality of the sound, which is as good as a CD player when I use my metal tape cassettes. The unit was used for about 500 to 800 hours, during long flights to / from Europe and Asia, was treated very carefully and has gone nowhere for about 6 or 7 years. When I finally took it on another business trip last month, the motor did not turn, suggesting (to me) that the belt had gone – not unexpected after ten years. The Sony dealer told me that both the belt and motor required replacement (the latter surprised me because of no previous problems, the low usage and the tender care that this unit has always received). “Perhaps they are just running up the service bill on me”, I thought. About a week later, they called to tell me that the motor for this unit was no longer available and they therefore could not fix it. I am out my $40.00 for the troubleshooting activity. There are no apologies from Sony for the lack of support for a unit that, in my opinion, is not that old, was purchased with higher expectations of a well-known brand name and that is a “top-of-the-line” product. My main concern now is to identify a potential source of repair for this unit, as I have a substantial investment in metal cassette tapes and would prefer to use a repaired WM-2091 rather than be forced to go to an MP3 player (it won’t be a Sony). Any comments and suggestions would be very much appreciated. Bill |
#2
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"Bill Evans" wrote in message
... Sony Canada and its sales representatives tell me they cannot repair my Sony WM-2091 Walkman because the motor drive is no longer available. I solicit the opinion of the experts on the validity of this statement and whether there are any other repair agents who can assist me. snip The Sony dealer told me that both the belt and motor required replacement (the latter surprised me because of no previous problems, the low usage and the tender care that this unit has always received). "Perhaps they are just running up the service bill on me", I thought. snip My main concern now is to identify a potential source of repair for this unit, as I have a substantial investment in metal cassette tapes and would prefer to use a repaired WM-2091 rather than be forced to go to an MP3 player (it won't be a Sony). Any comments and suggestions would be very much appreciated. Bill Search eBay for a similar unit, and use that or salvage the motor from it ? And... ...I paid a premium price for my EOS3 shortly before digital SLRs became mainstream. It's called progress ! -- M Stewart Milton Keynes, UK http://www.megalith.freeserve.co.uk/oddimage.htm |
#3
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Bill Evans wrote:
Sony Canada and its sales representatives tell me they cannot repair my Sony WM-2091 Walkman because the motor drive is no longer available. I solicit the opinion of the experts on the validity of this statement and whether there are any other repair agents who can assist me. The WM-2091 was Sony’s absolutely “top-of-the-line” cassette Walkman when I purchased it about ten years ago. It has no tuner, but produces excellent sound and thundering bass from a package that fits in a shirt pocket and is driven by a single, double AA cell. I paid a premium price for it, based significantly on expecting Sony to support it. Also key was the quality of the sound, which is as good as a CD player when I use my metal tape cassettes. The unit was used for about 500 to 800 hours, during long flights to / from Europe and Asia, was treated very carefully and has gone nowhere for about 6 or 7 years. When I finally took it on another business trip last month, the motor did not turn, suggesting (to me) that the belt had gone – not unexpected after ten years. The Sony dealer told me that both the belt and motor required replacement (the latter surprised me because of no previous problems, the low usage and the tender care that this unit has always received). “Perhaps they are just running up the service bill on me”, I thought. About a week later, they called to tell me that the motor for this unit was no longer available and they therefore could not fix it. I am out my $40.00 for the troubleshooting activity. There are no apologies from Sony for the lack of support for a unit that, in my opinion, is not that old, was purchased with higher expectations of a well-known brand name and that is a “top-of-the-line” product. My main concern now is to identify a potential source of repair for this unit, as I have a substantial investment in metal cassette tapes and would prefer to use a repaired WM-2091 rather than be forced to go to an MP3 player (it won’t be a Sony). Any comments and suggestions would be very much appreciated. Bill I know you said you would not like to, but maybe it's time to change up to the MP3 player. Of course this means taking some time to digitize and mp3 your cassettes, but it looks like you have a large investment of personally recorded high quality tapes, so you like recording. You know, setting the right bias, checking azimuth, getting the levels right for Dolby or what have you. Making a high quality MP3 of your cassettes is the same kind of process through a different means, and the benefits will be stupendous. Depending on what rate you MP3 your audio collection, you can store hundreds of hours of music on the MP3 player. I'd say, given that you use metal tapes I suggest a fixed bit rate of 192 kbps at the very minimumm for your MP3 file. You could make several hundred hours worth of MP3s to load onto your new player. Here's an example: A 200 MB 192kbps mp3 file holds about 2.5 hours of music. If you were to buy a 20GB MP3 player, it would be able to store 250 hours worth of those MP3s. In other words, that's the equivalent of one -hundred-and-sixty-six TDK MA-X or Maxell MX-S C90 tapes right there on the player. You'll never have to worry about all those cassettes again. There are even 40 and 60 GB players. Just imagine having your entire audio collection in a reasonably high quality audio format (equivalent to a metal cassette), right at your fingertips. Now, of course you would keep a duplicate of this collection of MP3s on your computer or archived to CD or DVD because if you do drop your MP3 player, since it is a hard drive, one nasty fall can render the whole system useless. All MP3s gone. Cassettes were a little more robust in that fashion ![]() Hope this helps CD |
#4
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You should not be surprised. None of the manufactures supply parts for units
older than about 5 years. For some of the newer products, the life cycle is now 3 years. Very few people service these tape players. Sony supported them by changing the complete boards, or complete unit during the warranty period. Panasonic, Fisher, Pioneer, and all these manufactures follow the same policy. The Sony units are still up there in the top quality for performance. You should be looking for a digital MP3 player. These can store a large amount of music, depending on the amount of memory you buy for it. The system for tapes is going obsolete, and there are very few tape type units being made. Soon there will be none made. As for all of the new players, there is very little service that is able to be done to it once it breaks down. There is just one main circuit board, maybe a daughter board, a switch panel, the card socket, the battery holder, a display module, and the main case. These parts are not designed to be serviceable. The units are serviced by changing a complete module or board. After the units are about 3 to 4 years old, there are no more parts (modules) once the manufacture runs out. For the ones that are below a certain price, there is no after warranty service available. -- Jerry G. ===== "Bill Evans" wrote in message ... Sony Canada and its sales representatives tell me they cannot repair my Sony WM-2091 Walkman because the motor drive is no longer available. I solicit the opinion of the experts on the validity of this statement and whether there are any other repair agents who can assist me. The WM-2091 was Sony's absolutely "top-of-the-line" cassette Walkman when I purchased it about ten years ago. It has no tuner, but produces excellent sound and thundering bass from a package that fits in a shirt pocket and is driven by a single, double AA cell. I paid a premium price for it, based significantly on expecting Sony to support it. Also key was the quality of the sound, which is as good as a CD player when I use my metal tape cassettes. The unit was used for about 500 to 800 hours, during long flights to / from Europe and Asia, was treated very carefully and has gone nowhere for about 6 or 7 years. When I finally took it on another business trip last month, the motor did not turn, suggesting (to me) that the belt had gone - not unexpected after ten years. The Sony dealer told me that both the belt and motor required replacement (the latter surprised me because of no previous problems, the low usage and the tender care that this unit has always received). "Perhaps they are just running up the service bill on me", I thought. About a week later, they called to tell me that the motor for this unit was no longer available and they therefore could not fix it. I am out my $40.00 for the troubleshooting activity. There are no apologies from Sony for the lack of support for a unit that, in my opinion, is not that old, was purchased with higher expectations of a well-known brand name and that is a "top-of-the-line" product. My main concern now is to identify a potential source of repair for this unit, as I have a substantial investment in metal cassette tapes and would prefer to use a repaired WM-2091 rather than be forced to go to an MP3 player (it won't be a Sony). Any comments and suggestions would be very much appreciated. Bill |
#5
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Bill Evans wrote:
Sony Canada and its sales representatives tell me they cannot repair my Sony WM-2091 Walkman because the motor drive is no longer available. I solicit the opinion of the experts on the validity of this statement and whether there are any other repair agents who can assist me. The WM-2091 was Sony’s absolutely “top-of-the-line” cassette Walkman when I purchased it about ten years ago. It has no tuner, but produces excellent sound and thundering bass from a package that fits in a shirt pocket and is driven by a single, double AA cell. I paid a premium price for it, based significantly on expecting Sony to support it. Also key was the quality of the sound, which is as good as a CD player when I use my metal tape cassettes. The unit was used for about 500 to 800 hours, during long flights to / from Europe and Asia, was treated very carefully and has gone nowhere for about 6 or 7 years. When I finally took it on another business trip last month, the motor did not turn, suggesting (to me) that the belt had gone – not unexpected after ten years. The Sony dealer told me that both the belt and motor required replacement (the latter surprised me because of no previous problems, the low usage and the tender care that this unit has always received). “Perhaps they are just running up the service bill on me”, I thought. About a week later, they called to tell me that the motor for this unit was no longer available and they therefore could not fix it. I am out my $40.00 for the troubleshooting activity. There are no apologies from Sony for the lack of support for a unit that, in my opinion, is not that old, was purchased with higher expectations of a well-known brand name and that is a “top-of-the-line” product. My main concern now is to identify a potential source of repair for this unit, as I have a substantial investment in metal cassette tapes and would prefer to use a repaired WM-2091 rather than be forced to go to an MP3 player (it won’t be a Sony). Any comments and suggestions would be very much appreciated. Bill Your post, and my need imminent need for a personal voice recorder, really got me thinking much more about purchasing a portable player. I found that some of these portable units have the voice recorder built in. For me, and I guess like you, portability and sound quality were of utmost importance. I've borrowed friends Ipods and Irivers products, and I also own an Iriver product, but it's a not so portable CD player that plays MP3s. It sounds wonderful playing MP3s. I checked out what Iriver has to offer and read some reviews on the IFP-190T and the IFP-390T. I decided on the 390T but couldn't find it in a lot of places at a competitive prices. So, I decided on this; http://iriveramerica.com/prod/ultra/700/ifp_790.aspx It's right down the family line of the well reveived Iriver IFP-*90T series. It looks like the perfect blend of portability, quality MP3 playback, and a voice recorder all in one. It even has an FM radio built in which I do not really care for, as well as a few other features. I'm probably going to have to replace the iriver headphones with some better units. The IFP-190T came with some well reputed Sennhieser's. They're earbuds which I'm not much a fan of. I need headphone that are enclosed, sensitive, and capable of producing deep, deep bass. If anyone can suggest some good heaphones with those qualities, I'm all ears, excuse the pun ![]() Other than that, I can't wait to receive my new MP3 player! CD |
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