I purchased one of the MAudio Keystation 88 controllers last summer. I live
at the edge of nowhere so I purchased it online, not having a local
dealership to whom I could turn in the event of needing questions promptly
answered and having little confidence that any questions could be answered
by a sales person anyway, even if the damned retailer was sitting in my
living room . Anyway, after receiving the controller, sure enough, I had a
couple of questions about it for which I was hoping to get timely answers.
No telephone number was available for tech suport that I could find and my
online queries to their tech support site were futile. No response was
received to 3 different inquiries and it is necessary to fill out a lengthy
form each time. "Oh well" says I, I'll just figure this out on my own and
not again bother these busy folk seeing that apparently their time is much
more valuable to them than mine is to me. I was eventually able to get my
head around this cute little controller and I have been satisfied with it,
in spite of the non-support provided by MAudio. I did, however, resolve not
to again purchase any of their products that might require more than the
requisite plugging into and out of motions.......this due to my opinion that
my time is more valuable to me than theri time is to them.........an
understandable disagreement and one for which I hold no real
grudge......caveat emptor being a term with which I am well acquainted.
Being an old 60's hippie guy and being therefore now subject to occasional
*elderly moments*, I recently ran across what I thought would be a very
useful little tool called a Midiman SAM. It's an *into and out of* box,
similar in some ways to the two MAudio Digipatch units that I am using here
successfully so I felt pretty safe that I could operate said device. Well, I
bought the damned thing used and it worked for about a week before it
crapped out. Well, since it was used, the *caveat emptor* thing applies here
so I'm not really bitdching abbout that. I got it for a *very good* price so
it wasn't any kind of financial disaster.......more like a crap shoot for
which I was willing to roll the dice. They are no longer being made as far
as I can tell and I would like to find a repair facility because I could
probably still find some use for it, if it worked.............so I'm sitting
here wondering if the recent acquisition of MAudio by AVID will allow direct
human interfacing rather than throwing my unrequited time into the void of
cyberspace. To this end I have called AVID's offices in LA. I was
subsequently routed to EXT # 5303 where the cheerful voice of "Christina"
(s) answering machine gave me hope that I might, at some point, make contact
with a fellow homo sapien. It will be interesting to see if it will be
necessary for me to purchase a $100,000.00 A/V system in order to qualify
for MAudio tech support.

More news as it becomes available.

Doug Joyce
Animix Productions
Durango, CO

Well, I'll be hornswaggled! MAudio does actually have a real human tech
support number in Irwindale!!!! Of course, no one is there. I could have
sworn I visited this website last June and none of the info that is there
now which is relevant to US tech support even existed...........or maybe it
did........(sheesh!!!!!!)..........maybe my senior moments are more senior
than I thought.

DJ



"Animix" wrote in message
...
I purchased one of the MAudio Keystation 88 controllers last summer. I
live
at the edge of nowhere so I purchased it online, not having a local
dealership to whom I could turn in the event of needing questions promptly
answered and having little confidence that any questions could be answered
by a sales person anyway, even if the damned retailer was sitting in my
living room . Anyway, after receiving the controller, sure enough, I had a
couple of questions about it for which I was hoping to get timely
answers.
No telephone number was available for tech suport that I could find and my
online queries to their tech support site were futile. No response was
received to 3 different inquiries and it is necessary to fill out a
lengthy
form each time. "Oh well" says I, I'll just figure this out on my own and
not again bother these busy folk seeing that apparently their time is much
more valuable to them than mine is to me. I was eventually able to get my
head around this cute little controller and I have been satisfied with it,
in spite of the non-support provided by MAudio. I did, however, resolve
not
to again purchase any of their products that might require more than the
requisite plugging into and out of motions.......this due to my opinion
that
my time is more valuable to me than theri time is to them.........an
understandable disagreement and one for which I hold no real
grudge......caveat emptor being a term with which I am well acquainted.
Being an old 60's hippie guy and being therefore now subject to occasional
*elderly moments*, I recently ran across what I thought would be a very
useful little tool called a Midiman SAM. It's an *into and out of* box,
similar in some ways to the two MAudio Digipatch units that I am using
here
successfully so I felt pretty safe that I could operate said device. Well,
I
bought the damned thing used and it worked for about a week before it
crapped out. Well, since it was used, the *caveat emptor* thing applies
here
so I'm not really bitdching abbout that. I got it for a *very good* price
so
it wasn't any kind of financial disaster.......more like a crap shoot for
which I was willing to roll the dice. They are no longer being made as far
as I can tell and I would like to find a repair facility because I could
probably still find some use for it, if it worked.............so I'm
sitting
here wondering if the recent acquisition of MAudio by AVID will allow
direct
human interfacing rather than throwing my unrequited time into the void of
cyberspace. To this end I have called AVID's offices in LA. I was
subsequently routed to EXT # 5303 where the cheerful voice of "Christina"
(s) answering machine gave me hope that I might, at some point, make
contact
with a fellow homo sapien. It will be interesting to see if it will be
necessary for me to purchase a $100,000.00 A/V system in order to qualify
for MAudio tech support.

More news as it becomes available.

Doug Joyce
Animix Productions
Durango, CO