"John L Rice" wrote in message
...
Just for reference I got an item from Mercenary Audio once that after a
couple weeks I realized had a defective switch. I called Mercenary and
the
lady I talked to was very nice and her main concern seemed to be getting
my
problem resolved as quickly as possible with the least possible hassle and
down time for me. She put me on hold for a couple minutes and when she
came
back she said that they didn't have any in stock but that the manufacturer
had some. She said they would have the manufacturer drop ship me a
replacement ASAP and when I installed the replacement and it checked out
OK,
just give her a call and she would issue a call tag that I could attach to
the defective unit to send it back. There was no cost for shipping
charges
or anything else. Complete awesome service!

What else would you expect from Fletcher? One of the nicest guys in pro
audio.

Phildo