On Wed, 31 Dec 2003 01:54:44 -0800, "ScottW"
wrote:

Of course, I don't measure my life by how much money I make like you
apparently do.

You brought it up.
Didn't you say "All you have to do is look at my tip percentages
night after night"? As if money is an indication of your expertise
in customer service.

You missed the point. The point isn't the money, the point is
PERCENTAGE. The percentage of a tip is a firm measure of my guest's
satisfaction.

Unfortunately, it's doubtful that *you* have such a direct one-on-one
barometer of how you satisfy *your* customers.

Your expertise is explaining why the restaurant
failed to deliver the special. That isn't customer service,
it's customer soothing.

You really *don't* have a clue, telephone boy.

And your taste in dining out is suspect as well.

chuckle