Bruce J. Richman wrote:
In fact, I was not a customer of his, but had been asked for some
help by him to deal with a customer in North Carolina (?), a blind lady who had
purchased a large, expensive system from Steve, but felt, rightly or wrongly,
she had been treated unfairly. I was asked, as a psychologist, to help mediate
their dispute. AFAIK, they ended up settling things amicably. And I got a comfortable commission... ;-)
Bruce J. Richman
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