Cambridge SoundWorks 740 CD receiver problems

[Drake]

I have a problem with the FM receiver on the Cambridge SoundWorks CD
740 radio receiver. It has lots of internal hash and my little table
top am/fm picks up local stations better. I have the external antenna
hooked up and the internal antenna barely works at all. Anyone ever
have a problem like this? I know this is OT but maybe someone here has
had the same problem.

[jim]

Sounds like a defective unit. Mine performs beautifully. Why don't you
simply call Cambridge. They have a toll free number...and ask them to
send you a replacement.

[jim]

Before you exchange the defective 740 for another 740...check to see if
you flipped the rear switch from internal antenna to external antenna
and extend the wire as far as possible placing the external antenna in
various orientations and locations.

[Drake]

On 9 Jan 2005 06:32:40 -0800, "jim" > wrote:

>
>Before you exchange the defective 740 for another 740...check to see if
>you flipped the rear switch from internal antenna to external antenna
>and extend the wire as far as possible placing the external antenna in
>various orientations and locations.

Used the switch and wire. It just won't pick up stations my little
clock radio will. Funny thing is that when I called for the RMA number
for return, the person on the other end didn't ask why I was returning
the unit and when I told her anyway she acknowledged there was a
receive problem that engineers were working on. Also, the clock lost 3
minutes in a few days with I have heard about. By the way, their tech
folks are assholes and seem bored when speaking with you.I am going to
order a Bose Monday and if that doesn't work I'll send it back too.

[Sander deWaal]

Drake > said:

>By the way, their tech
>folks are assholes and seem bored when speaking with you.I am going to
>order a Bose Monday and if that doesn't work I'll send it back too.

If your attitude towards them is the same as on this newsgroup, I'm
not surprised.

Grow up and accept that sometimes things go wrong, gear fails and
people get sick.

Be lucky you're not a Thai or Indonesian.

--
Sander de Waal
" SOA of a KT88? Sufficient. "

[jim]

I had some questions. I found the assistance at Cambridge to be first
rate. The attitude professional and courteous. If every customer
service group was as competent anf helpful as theirs, I'd be very
happy. As for the radio...given my 4 week experience with the 740, I
could not be happier with the units performance. No I don't work for
Cambridge...I am a retired teacher.

[jim]

My limited experience with the technical peolpe at Cambridge was very
positive. I found them to be competent, courteous and patient. As for
the 740, I have had mine for a few weeks and have nothing but praise
for its perfomance. I was in the Boston area where I could go from a
Bose store (rte 9 in Natick) to a Cambridge Soundworks store a mere 1/4
mile apart. Granted it was not a side by side test, but it was obvious
to me and my son that the Cambridge 740 is the superior unit. No, I
don't work for Cambridge. I am a retired teacher that enjoys listening
to music.

[jim]

My limited experience with the technical people at Cambridge was very
very
positive. I found them to be competent, courteous and patient. As for
the 740, I have had mine for a few weeks and have nothing but praise
for its superb perfomance. I was in the Boston area where I could go
from a
Bose store (rte 9 in Natick) to a Cambridge Soundworks store a mere 1/4
mile apart. Granted it was not a side by side test, but it was obvious
to my son and I that the Cambridge 740 is the superior unit. No, I
don't work for Cambridge. I am a retired teacher that enjoys listening
to music.

[jim]

By the way, I just called the folks at Cambridge (yes they are there on
Sundays) and they completely and definitively reject the notion that
any design problem exists and they totally deny that any changes are
being made or contemplated by the engineers. They said that anyone that
says that they are working on a design problem is just not telling the
truth...period. The statement was unequivacol.

[jim]

My limited experience with the technical people at Cambridge was very
very
positive. I found them to be competent, courteous and patient. As for
the 740, I have had mine for a few weeks and have nothing but praise
for its superb perfomance. I was in the Boston area where I could go
from a
Bose store (rte 9 in Natick) to a Cambridge Soundworks store a mere 1/4
mile apart. Granted it was not a side by side test, but it was obvious
to my son and I that the Cambridge 740 is the superior unit. No, I
don't work for Cambridge. I am a retired teacher who enjoys listening
to music.

[Drake]

On 9 Jan 2005 09:18:45 -0800, "jim" > wrote:

>
>I had some questions. I found the assistance at Cambridge to be first
>rate. The attitude professional and courteous. If every customer
>service group was as competent anf helpful as theirs, I'd be very
>happy. As for the radio...given my 4 week experience with the 740, I
>could not be happier with the units performance. No I don't work for
>Cambridge...I am a retired teacher.

I missed one of his questions due to a noise the kids were making and
he sounded irritated at me. I had a problem with his attitude.

[Drake]

On 9 Jan 2005 09:48:31 -0800, "jim" > wrote:

>
>By the way, I just called the folks at Cambridge (yes they are there on
>Sundays) and they completely and definitively reject the notion that
>any design problem exists and they totally deny that any changes are
>being made or contemplated by the engineers. They said that anyone that
>says that they are working on a design problem is just not telling the
>truth...period. The statement was unequivacol.

I don't give a crap what they said. The girl who gave me the RMA
number for a return acknowledged that she knew of the problem people
were having with the receiver. Now other than calling me a liar what's
your point?

[Drake]

On 9 Jan 2005 09:50:15 -0800, "jim" > wrote:

>My limited experience with the technical people at Cambridge was very
>very
>positive. I found them to be competent, courteous and patient. As for
>the 740, I have had mine for a few weeks and have nothing but praise
>for its superb perfomance. I was in the Boston area where I could go
>from a
>Bose store (rte 9 in Natick) to a Cambridge Soundworks store a mere 1/4
>mile apart. Granted it was not a side by side test, but it was obvious
>to my son and I that the Cambridge 740 is the superior unit. No, I
>don't work for Cambridge. I am a retired teacher who enjoys listening
>to music.

Post it one more time for those who missed it.

[Drake]

On Sun, 09 Jan 2005 18:01:58 +0100, Sander deWaal >
wrote:

>Drake > said:
>
>>By the way, their tech
>>folks are assholes and seem bored when speaking with you.I am going to
>>order a Bose Monday and if that doesn't work I'll send it back too.
>
>If your attitude towards them is the same as on this newsgroup, I'm
>not surprised.
>
>Grow up and accept that sometimes things go wrong, gear fails and
>people get sick.
>
>Be lucky you're not a Thai or Indonesian.

I have a bad attitude because I spent $299.00 for a nightstand radio
that won't pick up local stations. Then I call a tech guy who sounds
like he rather be at home than answering any questions. Top it off I
have to spend money to send the damn thing back. Now another minion
comes along and calls me a liar after I repeat what was told to me by
a employee of Cambridge. Let's just forget my messages and I'll get
out of this place so you and the others can go back to feeding on each
other. Now take *your attitude* and screw yourself with it.

[jim]

Very classy.

[jim]

Actually Cambridge, basically called you a liar.

[Drake]

On 9 Jan 2005 19:23:47 -0800, "jim" > wrote:

>Very classy.

Goes along nicely with the decor around here, don't you think?

[Drake]

On 9 Jan 2005 19:25:08 -0800, "jim" > wrote:

>Actually Cambridge, basically called you a liar.

Well, if you would use your brain, sorry I forgot you said you were a
former "teacher", I have no axe to grind or any reason to lie. I love
the radio but can't see why it won't work right. Don't believe me?
Here are a few reviews about the radio:

Cons: Awful AM reception, mediocre FM reception. Clock loses five
minutes/month. Don't waste your time & money on this one!

Cons: If you plan to listen to AM radio - then buy a separate radio
for $25. You will get better reception. I was told by the support
people at Cambridge that you must have an external antenna connected
to get any reception at all. What you get, when it is connected, is
poor. The digital clock is also poor. It reminds me of my PC clock. It
loses just over a minute a week. Over a month it is over 5 minutes.

Cons: absolutely no reception, AM or FM. Time inaccurate, cd's
occassionally hang up in player.

"fringe FM reception poor"
bruce cameron on 01-Sep-2004 11:19:16 AM

Cons: Clock time off 15 minutes/day, CD occasionally will not eject,
weak remote must be pointed directly at unit to work, unit doesn't
receive remote signal half the time (don't expect to use remote for
snooze).

My last mesage on the subject.

[dave weil]

On Sun, 09 Jan 2005 23:26:09 GMT, Drake > wrote:

>On Sun, 09 Jan 2005 18:01:58 +0100, Sander deWaal >
>wrote:
>
>>Drake > said:
>>
>>>By the way, their tech
>>>folks are assholes and seem bored when speaking with you.I am going to
>>>order a Bose Monday and if that doesn't work I'll send it back too.
>>
>>If your attitude towards them is the same as on this newsgroup, I'm
>>not surprised.
>>
>>Grow up and accept that sometimes things go wrong, gear fails and
>>people get sick.
>>
>>Be lucky you're not a Thai or Indonesian.
>
>I have a bad attitude because I spent $299.00 for a nightstand radio

Anyone else find this funny?

[Lionel C. Middius]

dave weil a écrit :
> On Sun, 09 Jan 2005 23:26:09 GMT, Drake > wrote:
>
>
>>On Sun, 09 Jan 2005 18:01:58 +0100, Sander deWaal >
>>wrote:
>>
>>
>>>Drake > said:
>>>
>>>
>>>>By the way, their tech
>>>>folks are assholes and seem bored when speaking with you.I am going to
>>>>order a Bose Monday and if that doesn't work I'll send it back too.
>>>
>>>If your attitude towards them is the same as on this newsgroup, I'm
>>>not surprised.
>>>
>>>Grow up and accept that sometimes things go wrong, gear fails and
>>>people get sick.
>>>
>>>Be lucky you're not a Thai or Indonesian.
>>
>>I have a bad attitude because I spent $299.00 for a nightstand radio
>
>
> Anyone else find this funny?

Fully agree with you Nice-Guy. Captain Drake is surfin' on the lame wave
while our Sander is still very easy with the tubes... :-)

http://www.quiksilver.com/?pageID=221&pageNum=1&photoID=1586

[Sander deWaal]

Drake > said:

>I have a bad attitude because I spent $299.00 for a nightstand radio
>that won't pick up local stations. Then I call a tech guy who sounds
>like he rather be at home than answering any questions. Top it off I
>have to spend money to send the damn thing back. Now another minion
>comes along and calls me a liar after I repeat what was told to me by
>a employee of Cambridge. Let's just forget my messages and I'll get
>out of this place so you and the others can go back to feeding on each
>other. Now take *your attitude* and screw yourself with it.

Get the Bose.
At least it can be expected the clock will run correctly.

--
Sander de Waal
" SOA of a KT88? Sufficient. "

[jim]

This could have been handled so easily and at no cost. If the gentleman
had called Cambridge I am sure that they would have exchanged the radio
at NO cost to him. If he was still unhappy a 45 day no questions asked
return policy exists. It's all there on the website. Instead we have
this waste of high blood pressure.. diatribe.... with selected quotes.
You will always find those that love to pick on a product. Read the
www.cnet.com test of the Cambridge 740. Yes, you'll find individuals
with complaints...sometimes so patently rediculous...such as poor bass.
May I suggest that before you take my word for how wonderful the 740
is, listen to it yourselves and ignore ALL of our comments. I think it
is time for me to stop wasting my time on this.
http://reviews.cnet.com/Cambridge_SoundWorks_Radio_CD_740/4505-7866_7-30600791-2.html?tag=top