Federal Expression of Frustration

[Rob Reedijk]

I can't imagine ever being that incompetent---as the people who work
at Fedex. Can you imagine bungling someone's music so utterly badly?
And then, they would still come to you in droves and keep giving you
their business.

What a luxury...

Oh where are my Lollipops?!!!!!!

I want my Lollipops!

Fedex sucks. I want my lollipops!

Rob R.

[dt king]

"Rob Reedijk" > wrote in message
...
> I can't imagine ever being that incompetent---as the people who work
> at Fedex. Can you imagine bungling someone's music so utterly badly?
> And then, they would still come to you in droves and keep giving you
> their business.

I've been shipping usps for two years with zero problems. When I forgot to
sign the customs form, recently, my mailman brought the package over to my
house for me to sign.

I buy postage and print the labels online. I could send the packages from
my door, but I like to take them to the counter when I have time.

dtk

[Rob Reedijk]

dt king > wrote:
> "Rob Reedijk" > wrote in message
> ...
>> I can't imagine ever being that incompetent---as the people who work
>> at Fedex. Can you imagine bungling someone's music so utterly badly?
>> And then, they would still come to you in droves and keep giving you
>> their business.

> I've been shipping usps for two years with zero problems. When I forgot to
> sign the customs form, recently, my mailman brought the package over to my
> house for me to sign.

> I buy postage and print the labels online. I could send the packages from
> my door, but I like to take them to the counter when I have time.

I agree. I always use the post office (Canada Post/USPS) whenever I have
the choice. Also, I prefer delivery at the post office---I get a notice,
I go pick it up. Having to be available for delivery is more inconvenience
than convenience.

Rob R.

[chetatkinsdiet]

USPS is great if you don't mind paying at least double the price for
domestic packages. For international shipments, USPS is by far the
cheapest.
I am in the middle of Fedex wrecking a drumset I shipped. We'll see
how it turns out. It's really a funny story about them and their home
delivery/ground guys and the whole set up there. Look for a thread on
the whole story soon. It was nearly comical what happened and how the
driver went "postal" and destroyed my drums, which they fully admit.
later,
m

[Scott Dorsey]

chetatkinsdiet > wrote:
>USPS is great if you don't mind paying at least double the price for
>domestic packages. For international shipments, USPS is by far the
>cheapest.

For small domestic packages that are not insured, USPS is often cheaper
than anyone else. But their insurance is very expensive.

If you are shipping media, the media mail category is just phenomenally
cheap, even for larger packages. It is slow, however, but reliable.

For international shipments, USPS is worrisome because they cannot be
tracked. BUT they are not going to tack on any spurious customs handling
fees, and they will go through customs very easily.

I just sold a Kieth Monks arm to a guy in the UK, and he is pulling his
hair out and screaming because I sent it airmail.

>I am in the middle of Fedex wrecking a drumset I shipped. We'll see
>how it turns out. It's really a funny story about them and their home
>delivery/ground guys and the whole set up there. Look for a thread on
>the whole story soon. It was nearly comical what happened and how the
>driver went "postal" and destroyed my drums, which they fully admit.

My experience with FedEx is that when things go wrong, they pay for them
without too much trouble. My experience with UPS is that when things go
wrong, you have to take them to court to get them to pay on their own
insurance. Things go wrong with every shipper, and every shipper has the
occasional problem. The difference is what they do to fix things afterward.
--scott

--
"C'est un Nagra. C'est suisse, et tres, tres precis."

[Tommy B]

Hey, There's a little Keith Moon in everyone!
Tom


"chetatkinsdiet" > wrote in message
...
> USPS is great if you don't mind paying at least double the price for
> domestic packages. For international shipments, USPS is by far the
> cheapest.
> I am in the middle of Fedex wrecking a drumset I shipped. We'll see
> how it turns out. It's really a funny story about them and their home
> delivery/ground guys and the whole set up there. Look for a thread on
> the whole story soon. It was nearly comical what happened and how the
> driver went "postal" and destroyed my drums, which they fully admit.
> later,
> m

[Tommy B]

Hey, There's a little Keith Moon in everyone!
Tom


"chetatkinsdiet" > wrote in message
...
> USPS is great if you don't mind paying at least double the price for
> domestic packages. For international shipments, USPS is by far the
> cheapest.
> I am in the middle of Fedex wrecking a drumset I shipped. We'll see
> how it turns out. It's really a funny story about them and their home
> delivery/ground guys and the whole set up there. Look for a thread on
> the whole story soon. It was nearly comical what happened and how the
> driver went "postal" and destroyed my drums, which they fully admit.
> later,
> m

[Logan Shaw]

Rob Reedijk wrote:
> I can't imagine ever being that incompetent---as the people who work
> at Fedex. Can you imagine bungling someone's music so utterly badly?

On the same subject, I recently saw this link in another newsgroup:

http://www.erwied.de/transportschaden.html

(I babelfished the German to English when reading it myself, and
there is nothing exciting to learn from the text, except that
the shipper wasn't UPS. But I think the pictures speak for
themselves.)

- Logan

[Logan Shaw]

Rob Reedijk wrote:
> I can't imagine ever being that incompetent---as the people who work
> at Fedex. Can you imagine bungling someone's music so utterly badly?

On the same subject, I recently saw this link in another newsgroup:

http://www.erwied.de/transportschaden.html

(I babelfished the German to English when reading it myself, and
there is nothing exciting to learn from the text, except that
the shipper wasn't UPS. But I think the pictures speak for
themselves.)

- Logan

[Rob Reedijk]

Rob Reedijk > wrote:
> I can't imagine ever being that incompetent---as the people who work
> at Fedex. Can you imagine bungling someone's music so utterly badly?
> And then, they would still come to you in droves and keep giving you
> their business.

> What a luxury...

Just an update. They continue to screw up my shipment. I am shocked
at their ability to come up with new and unexpected ways to not deliver
a package.

Rob R.

[Rob Reedijk]

Rob Reedijk > wrote:
> I can't imagine ever being that incompetent---as the people who work
> at Fedex. Can you imagine bungling someone's music so utterly badly?
> And then, they would still come to you in droves and keep giving you
> their business.

> What a luxury...

Just an update. They continue to screw up my shipment. I am shocked
at their ability to come up with new and unexpected ways to not deliver
a package.

Rob R.

[Hal Laurent]

"Mike Rivers" > wrote in message
news:znr1095200457k@trad...
>
> This has me curious. Exactly what's the problem? I've always had
> excellent results with Federal Express, both with shipping and with
> receiving.

There's more than one variety of FedEx nowadays. They bought
one company (I'm blanking on the name, I think it started with
"Road") and made it into FedEx Ground, and another (whose name
I never knew) and made it into FedEx Home Delivery.

Around here, FedEx Home Delivery is the delivery service
from hell. It's quite normal for them to deliver things to the
wrong address (and take several iterations to correct the
problem), and just a couple of weeks ago topped their
previous mark by totally losing a delivery intended for me.

On the other hand, I've had no trouble with FedEx Ground
or FedEx classic (I think they call it FedEx Express now,
which seems redundant). In fact, FedEx Ground recently
sent me a package that was shipped on a Friday from
Williamsburg, Virginia, and it arrived here in Baltimore on
a Saturday afternoon, surprising both me and the shipper
(neither of us thought they delivered on Saturday).

Hal Laurent
Baltimore

[Hal Laurent]

"Mike Rivers" > wrote in message
news:znr1095200457k@trad...
>
> This has me curious. Exactly what's the problem? I've always had
> excellent results with Federal Express, both with shipping and with
> receiving.

There's more than one variety of FedEx nowadays. They bought
one company (I'm blanking on the name, I think it started with
"Road") and made it into FedEx Ground, and another (whose name
I never knew) and made it into FedEx Home Delivery.

Around here, FedEx Home Delivery is the delivery service
from hell. It's quite normal for them to deliver things to the
wrong address (and take several iterations to correct the
problem), and just a couple of weeks ago topped their
previous mark by totally losing a delivery intended for me.

On the other hand, I've had no trouble with FedEx Ground
or FedEx classic (I think they call it FedEx Express now,
which seems redundant). In fact, FedEx Ground recently
sent me a package that was shipped on a Friday from
Williamsburg, Virginia, and it arrived here in Baltimore on
a Saturday afternoon, surprising both me and the shipper
(neither of us thought they delivered on Saturday).

Hal Laurent
Baltimore

[Chris Hornbeck]

On Tue, 14 Sep 2004 21:48:19 -0400, "Hal Laurent" >
wrote:

>There's more than one variety of FedEx nowadays. They bought
>one company (I'm blanking on the name, I think it started with
>"Road") and made it into FedEx Ground, and another (whose name
>I never knew) and made it into FedEx Home Delivery.

Roadway?

>Around here, FedEx Home Delivery is the delivery service
>from hell.

My earlier (retail) experience of FedEx was terrible, UPS
great; exact opposite of many others, so there must be lots
of local variation.

Chris Hornbeck
" ** this NG is chock full of metal midgets"

[Chris Hornbeck]

On Tue, 14 Sep 2004 21:48:19 -0400, "Hal Laurent" >
wrote:

>There's more than one variety of FedEx nowadays. They bought
>one company (I'm blanking on the name, I think it started with
>"Road") and made it into FedEx Ground, and another (whose name
>I never knew) and made it into FedEx Home Delivery.

Roadway?

>Around here, FedEx Home Delivery is the delivery service
>from hell.

My earlier (retail) experience of FedEx was terrible, UPS
great; exact opposite of many others, so there must be lots
of local variation.

Chris Hornbeck
" ** this NG is chock full of metal midgets"

[hank alrich]

Hal Laurent wrote:

> There's more than one variety of FedEx nowadays. They bought
> one company (I'm blanking on the name, I think it started with
> "Road") and made it into FedEx Ground, and another (whose name
> I never knew) and made it into FedEx Home Delivery.

They also bought Viking Freight.

--
ha

[hank alrich]

Hal Laurent wrote:

> There's more than one variety of FedEx nowadays. They bought
> one company (I'm blanking on the name, I think it started with
> "Road") and made it into FedEx Ground, and another (whose name
> I never knew) and made it into FedEx Home Delivery.

They also bought Viking Freight.

--
ha

[Mike Rivers]

In article > writes:

> There's more than one variety of FedEx nowadays. They bought
> one company (I'm blanking on the name, I think it started with
> "Road") and made it into FedEx Ground, and another (whose name
> I never knew) and made it into FedEx Home Delivery.

I don't know about the home delivery thing (is that the service you
get when you check the "is this a home address?" block on the shipping
document?

FedEx Ground is what they bought from Roadway (RPX). It was apparently
a bit spotty when they first took over, but it seems to work just fine
now. It's what I use for shipping amything too heavy to be cheap by
USPS just about all the time now (unless someone else is footing the
bill and requests a different service) and it always works. But since
I rarely do business with individuals ("delivery to a home address")
my shipments may not be handled by the group that seems to be a
problem for you.

When I ship via FedEx, I use the on-line shipping tools, print a label
right here at my desk, then take the package over to the local Kinko's
where I can watch it being logged in to the system, and it goes out
that evening. The only slightly unsettling thing about FedEx Ground is
that once something is on a long-haul truck, it doesn't get scanned
again until it gets close to the destination. With air service, if you
go to the Tracking web site every few hours you can see your shipment
as it moves through the system, but if I'm shipping something from,
for instance Virginia to California via Ground, once it gets to
Pennsylvania (usually the next day) the tracking status doesn't change
until it's in California.

Having a terminal case of tightwadry, I always weigh the box and
compare costs of FedEx, UPS, and USPS, and FedEx Ground consistently
beats UPS Ground by close to 25%, and for cross-country, usually
estimates (and meets) four day delivery as opposed to six or seven
days for UPS. And with all the horror stories about USP mishanding of
packages and difficulty in collecting on insurance (which, by the way,
is cheaper per $100 with FedEx than UPS), I figure that FedEx Ground
is a winner all around.

> Around here, FedEx Home Delivery is the delivery service
> from hell. It's quite normal for them to deliver things to the
> wrong address (and take several iterations to correct the
> problem), and just a couple of weeks ago topped their
> previous mark by totally losing a delivery intended for me.

I do receive shipments at my house, and if I'm not there, they leave
the package on the porch. UPS does the same, but they don't even ring
the doorbell. It could be that I've lived in the same place for close
to 25 years, it's a private house that's back from the street, and the
front porch will keep the rain off a package left there.

I take it that your biggest problem with FedEx is in getting
deliveries. Perhaps you should try to locate your local distribution
point (where it goes on the truck to your home) and have a discussion
by phone with the manager.

> On the other hand, I've had no trouble with FedEx Ground
> or FedEx classic (I think they call it FedEx Express now,
> which seems redundant). In fact, FedEx Ground recently
> sent me a package that was shipped on a Friday from
> Williamsburg, Virginia, and it arrived here in Baltimore on
> a Saturday afternoon, surprising both me and the shipper
> (neither of us thought they delivered on Saturday).

Sounds like your experience is similar to mine then. Maybe I've just
been satisfied with the service and price of Ground and haven't tried
to find anything cheaper (and crummier).


--
I'm really Mike Rivers )
However, until the spam goes away or Hell freezes over,
lots of IP addresses are blocked from this system. If
you e-mail me and it bounces, use your secret decoder ring
and reach me here: double-m-eleven-double-zero at yahoo

[Mike Rivers]

In article > writes:

> There's more than one variety of FedEx nowadays. They bought
> one company (I'm blanking on the name, I think it started with
> "Road") and made it into FedEx Ground, and another (whose name
> I never knew) and made it into FedEx Home Delivery.

I don't know about the home delivery thing (is that the service you
get when you check the "is this a home address?" block on the shipping
document?

FedEx Ground is what they bought from Roadway (RPX). It was apparently
a bit spotty when they first took over, but it seems to work just fine
now. It's what I use for shipping amything too heavy to be cheap by
USPS just about all the time now (unless someone else is footing the
bill and requests a different service) and it always works. But since
I rarely do business with individuals ("delivery to a home address")
my shipments may not be handled by the group that seems to be a
problem for you.

When I ship via FedEx, I use the on-line shipping tools, print a label
right here at my desk, then take the package over to the local Kinko's
where I can watch it being logged in to the system, and it goes out
that evening. The only slightly unsettling thing about FedEx Ground is
that once something is on a long-haul truck, it doesn't get scanned
again until it gets close to the destination. With air service, if you
go to the Tracking web site every few hours you can see your shipment
as it moves through the system, but if I'm shipping something from,
for instance Virginia to California via Ground, once it gets to
Pennsylvania (usually the next day) the tracking status doesn't change
until it's in California.

Having a terminal case of tightwadry, I always weigh the box and
compare costs of FedEx, UPS, and USPS, and FedEx Ground consistently
beats UPS Ground by close to 25%, and for cross-country, usually
estimates (and meets) four day delivery as opposed to six or seven
days for UPS. And with all the horror stories about USP mishanding of
packages and difficulty in collecting on insurance (which, by the way,
is cheaper per $100 with FedEx than UPS), I figure that FedEx Ground
is a winner all around.

> Around here, FedEx Home Delivery is the delivery service
> from hell. It's quite normal for them to deliver things to the
> wrong address (and take several iterations to correct the
> problem), and just a couple of weeks ago topped their
> previous mark by totally losing a delivery intended for me.

I do receive shipments at my house, and if I'm not there, they leave
the package on the porch. UPS does the same, but they don't even ring
the doorbell. It could be that I've lived in the same place for close
to 25 years, it's a private house that's back from the street, and the
front porch will keep the rain off a package left there.

I take it that your biggest problem with FedEx is in getting
deliveries. Perhaps you should try to locate your local distribution
point (where it goes on the truck to your home) and have a discussion
by phone with the manager.

> On the other hand, I've had no trouble with FedEx Ground
> or FedEx classic (I think they call it FedEx Express now,
> which seems redundant). In fact, FedEx Ground recently
> sent me a package that was shipped on a Friday from
> Williamsburg, Virginia, and it arrived here in Baltimore on
> a Saturday afternoon, surprising both me and the shipper
> (neither of us thought they delivered on Saturday).

Sounds like your experience is similar to mine then. Maybe I've just
been satisfied with the service and price of Ground and haven't tried
to find anything cheaper (and crummier).


--
I'm really Mike Rivers )
However, until the spam goes away or Hell freezes over,
lots of IP addresses are blocked from this system. If
you e-mail me and it bounces, use your secret decoder ring
and reach me here: double-m-eleven-double-zero at yahoo

[chetatkinsdiet]

I agree with everything Mike said....let me add a quick version of my
story that I teased about earlier....

I was shipping a drumkit from dallas to scottsdale. Yamaha Recording
Custom...actually, pre RC. This was the older 9000 series drums.
Three separate boxes, two rack toms, one floor tom, kick, snare, tom
holder, kick pedal. Since it was going to an individual, it went
Fedex Home Delivery. The initial delivery attempt was made on a
Thursday night at 9:14PM. Way past when a delivery should be
attempted to someones house. Anyway, the delivery driver got into an
argument when he wasn't able to make the delivery that night and
stated even that they would be sorry. Then he proceeded to throw the
drums back to the truck. Then, upon arriving back at the Phoenix
terminal, where he had to bring the drums as they aren't allowed to
keep them in their truck overnight since they're contracted employees
and not "real" Fedex delivery people, he threw the drums off the truck
onto the ground. Then kicked and threw them into the delivery area.
All of this was verified by people at the house where the delivery was
attempted as well as the Fedex terminal as well. (dare I say the
driver went postal?)
Well, one drum shell was completely crushed, the bass drum hoops
totally destroyed. The tom holder is missing from the box...no idea
when it fell out or where it is. Also, much harder to prove to them,
the top rim on the floor tom is bent so it won't take a new drum head.
I just found this out last night, even though it looks ok.
So, I'm guessing that since the boxes were destroyed, that most of my
packing materials were lost. When they did the inspection there at
Phoenix, they just put everything back in the destroyed boxes with
little or no packing peanuts as I had before....and shipped them all
back to me here in Dallas. Since the hardware remaining in the
boxes...snare stand, kick pedal and floor tom legs were left to just
bang around on the shells, they got a lot of superficial damage that
wasn't there before.
So, this is where I stand right now. I've turned in claims on
everything. I've given them documentation to show them what a new set
of Yamaha RC's run. Now, they want me to send pics of the damage as
well.
Hopefully, this will turn out ok.....
later,
m

[chetatkinsdiet]

I agree with everything Mike said....let me add a quick version of my
story that I teased about earlier....

I was shipping a drumkit from dallas to scottsdale. Yamaha Recording
Custom...actually, pre RC. This was the older 9000 series drums.
Three separate boxes, two rack toms, one floor tom, kick, snare, tom
holder, kick pedal. Since it was going to an individual, it went
Fedex Home Delivery. The initial delivery attempt was made on a
Thursday night at 9:14PM. Way past when a delivery should be
attempted to someones house. Anyway, the delivery driver got into an
argument when he wasn't able to make the delivery that night and
stated even that they would be sorry. Then he proceeded to throw the
drums back to the truck. Then, upon arriving back at the Phoenix
terminal, where he had to bring the drums as they aren't allowed to
keep them in their truck overnight since they're contracted employees
and not "real" Fedex delivery people, he threw the drums off the truck
onto the ground. Then kicked and threw them into the delivery area.
All of this was verified by people at the house where the delivery was
attempted as well as the Fedex terminal as well. (dare I say the
driver went postal?)
Well, one drum shell was completely crushed, the bass drum hoops
totally destroyed. The tom holder is missing from the box...no idea
when it fell out or where it is. Also, much harder to prove to them,
the top rim on the floor tom is bent so it won't take a new drum head.
I just found this out last night, even though it looks ok.
So, I'm guessing that since the boxes were destroyed, that most of my
packing materials were lost. When they did the inspection there at
Phoenix, they just put everything back in the destroyed boxes with
little or no packing peanuts as I had before....and shipped them all
back to me here in Dallas. Since the hardware remaining in the
boxes...snare stand, kick pedal and floor tom legs were left to just
bang around on the shells, they got a lot of superficial damage that
wasn't there before.
So, this is where I stand right now. I've turned in claims on
everything. I've given them documentation to show them what a new set
of Yamaha RC's run. Now, they want me to send pics of the damage as
well.
Hopefully, this will turn out ok.....
later,
m

[Mike Rivers]

In article > writes:

> I was shipping a drumkit from dallas to scottsdale. Yamaha Recording
> Custom...actually, pre RC. This was the older 9000 series drums.
> Three separate boxes, two rack toms, one floor tom, kick, snare, tom
> holder, kick pedal.

I would have shipped that by freight and let the receiver make
arrangements to get it to wherever he wanted it on his end. But what's
done is done.

> Fedex Home Delivery. The initial delivery attempt was made on a
> Thursday night at 9:14PM.

I've occasionally gone out to get the newspaper at 8 AM and found a
UPS package at the door that must have been delivered sometime after
8 PM. I guess it's a good thing they don't bother to ring the
doorbell.

> Anyway, the delivery driver got into an
> argument when he wasn't able to make the delivery that night and
> stated even that they would be sorry.

Who did he argue with? Did someone at the residence open the door at
9:14 and refuse to accept the delivery? Or did he go to the wrong
address and not make an attempt to find the correct address as long as
he was in the neighborhood (unless he was 'way out of the neighborhood
to boot)?

> he threw the drums off the truck
> onto the ground. Then kicked and threw them into the delivery area.
> All of this was verified by people at the house where the delivery was
> attempted as well as the Fedex terminal as well.

I'm confused. The people at the house where the delivery was attempted
followed him back to the FedEx terminal and watched the driver throw
and kick the drums around?

> I just found this out last night, even though it looks ok.
> So, I'm guessing that since the boxes were destroyed, that most of my
> packing materials were lost. When they did the inspection there at
> Phoenix, they just put everything back in the destroyed boxes with
> little or no packing peanuts as I had before....and shipped them all
> back to me here in Dallas.

Once a package is destroyed or seriously damaged, it's difficult to
prove that it was well enough packed to begin with. I don't know what
kind of a packing job you did, but if it was me and I didn't have
crates or road cases, I'd have put each drum in a separate carton, and
all the metal hardware in another carton. At least six cartons rather
than three.

> So, this is where I stand right now. I've turned in claims on
> everything. I've given them documentation to show them what a new set
> of Yamaha RC's run. Now, they want me to send pics of the damage as
> well.

Good luck.

--
I'm really Mike Rivers )
However, until the spam goes away or Hell freezes over,
lots of IP addresses are blocked from this system. If
you e-mail me and it bounces, use your secret decoder ring
and reach me here: double-m-eleven-double-zero at yahoo

[Mike Rivers]

In article > writes:

> I was shipping a drumkit from dallas to scottsdale. Yamaha Recording
> Custom...actually, pre RC. This was the older 9000 series drums.
> Three separate boxes, two rack toms, one floor tom, kick, snare, tom
> holder, kick pedal.

I would have shipped that by freight and let the receiver make
arrangements to get it to wherever he wanted it on his end. But what's
done is done.

> Fedex Home Delivery. The initial delivery attempt was made on a
> Thursday night at 9:14PM.

I've occasionally gone out to get the newspaper at 8 AM and found a
UPS package at the door that must have been delivered sometime after
8 PM. I guess it's a good thing they don't bother to ring the
doorbell.

> Anyway, the delivery driver got into an
> argument when he wasn't able to make the delivery that night and
> stated even that they would be sorry.

Who did he argue with? Did someone at the residence open the door at
9:14 and refuse to accept the delivery? Or did he go to the wrong
address and not make an attempt to find the correct address as long as
he was in the neighborhood (unless he was 'way out of the neighborhood
to boot)?

> he threw the drums off the truck
> onto the ground. Then kicked and threw them into the delivery area.
> All of this was verified by people at the house where the delivery was
> attempted as well as the Fedex terminal as well.

I'm confused. The people at the house where the delivery was attempted
followed him back to the FedEx terminal and watched the driver throw
and kick the drums around?

> I just found this out last night, even though it looks ok.
> So, I'm guessing that since the boxes were destroyed, that most of my
> packing materials were lost. When they did the inspection there at
> Phoenix, they just put everything back in the destroyed boxes with
> little or no packing peanuts as I had before....and shipped them all
> back to me here in Dallas.

Once a package is destroyed or seriously damaged, it's difficult to
prove that it was well enough packed to begin with. I don't know what
kind of a packing job you did, but if it was me and I didn't have
crates or road cases, I'd have put each drum in a separate carton, and
all the metal hardware in another carton. At least six cartons rather
than three.

> So, this is where I stand right now. I've turned in claims on
> everything. I've given them documentation to show them what a new set
> of Yamaha RC's run. Now, they want me to send pics of the damage as
> well.

Good luck.

--
I'm really Mike Rivers )
However, until the spam goes away or Hell freezes over,
lots of IP addresses are blocked from this system. If
you e-mail me and it bounces, use your secret decoder ring
and reach me here: double-m-eleven-double-zero at yahoo

[chetatkinsdiet]

>
> I would have shipped that by freight and let the receiver make
> arrangements to get it to wherever he wanted it on his end. But what's
> done is done.

Shipping a drumkit domestically by freight is way too expensive. I've
shipped about 50 kits in the past few years and this is the first
problem.
>
>
> I've occasionally gone out to get the newspaper at 8 AM and found a
> UPS package at the door that must have been delivered sometime after
> 8 PM. I guess it's a good thing they don't bother to ring the
> doorbell.


This guy has a home business I was shipping to. His business is in a
garage or room out back. I'm not sure of the exact set up, but his
family might have been the ones that came to the door and asked that
they be brought back tomorrow since it was so late.

>
> Who did he argue with? Did someone at the residence open the door at
> 9:14 and refuse to accept the delivery? Or did he go to the wrong
> address and not make an attempt to find the correct address as long as
> he was in the neighborhood (unless he was 'way out of the neighborhood
> to boot)?


Someone in the house. I don't know if I'd be too crazy about my wife
and baby being home alone and opening the door for a delivery for
something that isn't supposed to be delivered in this fashion after
8pm. Yes, they can deliver as late as they want, I guess, but they
aren't supposed to ring a bell for a signed delivery after 8pm.
>
>
> I'm confused. The people at the house where the delivery was attempted
> followed him back to the FedEx terminal and watched the driver throw
> and kick the drums around?


Yes.


>
>
> Once a package is destroyed or seriously damaged, it's difficult to
> prove that it was well enough packed to begin with. I don't know what
> kind of a packing job you did, but if it was me and I didn't have
> crates or road cases, I'd have put each drum in a separate carton, and
> all the metal hardware in another carton. At least six cartons rather
> than three.

Kick in one box with the snare in a separate smaller box sitting on
the batter head of the kick. All surrounded by hard foam and peanuts.
The hardware that was in here was wrapped in bubble wrap and
cardboard and secured in the corners of the box. The floor tom was in
its own box. The two toms were stacked in their own box with a piece
of 2" auralex type foam between the two. Again, oversized boxes with
peanuts surrounding everything.
>
>
> Good luck.

It's really funny. This driver had a history of getting into
confrontations with other deliverys as well. Or so they told me.
That's why everyone at the terminal was willing to rat him out when he
brought the boxes back and was seen throwing them around. They/Fedex,
have been more than willing to give all this info. I'm sure I'll have
no problems getting paid on this deal as they're clearly in the wrong
here. More on my packing job....when the drums were delivered to the
house the following day, by the terminal manager there in Phoenix,
they were opened by the person with the manager standing there to
check out the internal damage. It was noted then that my packing job
was more than enough to properly protect the drums in a normal
situation.
I think they got damaged even more when they were inspected there
after they went back for the damage claim. They then opened
everything and just threw it all back inside...with very little
packing supplies remaining at this point. They shipped it all back to
me and got more damage.

[chetatkinsdiet]

>
> I would have shipped that by freight and let the receiver make
> arrangements to get it to wherever he wanted it on his end. But what's
> done is done.

Shipping a drumkit domestically by freight is way too expensive. I've
shipped about 50 kits in the past few years and this is the first
problem.
>
>
> I've occasionally gone out to get the newspaper at 8 AM and found a
> UPS package at the door that must have been delivered sometime after
> 8 PM. I guess it's a good thing they don't bother to ring the
> doorbell.


This guy has a home business I was shipping to. His business is in a
garage or room out back. I'm not sure of the exact set up, but his
family might have been the ones that came to the door and asked that
they be brought back tomorrow since it was so late.

>
> Who did he argue with? Did someone at the residence open the door at
> 9:14 and refuse to accept the delivery? Or did he go to the wrong
> address and not make an attempt to find the correct address as long as
> he was in the neighborhood (unless he was 'way out of the neighborhood
> to boot)?


Someone in the house. I don't know if I'd be too crazy about my wife
and baby being home alone and opening the door for a delivery for
something that isn't supposed to be delivered in this fashion after
8pm. Yes, they can deliver as late as they want, I guess, but they
aren't supposed to ring a bell for a signed delivery after 8pm.
>
>
> I'm confused. The people at the house where the delivery was attempted
> followed him back to the FedEx terminal and watched the driver throw
> and kick the drums around?


Yes.


>
>
> Once a package is destroyed or seriously damaged, it's difficult to
> prove that it was well enough packed to begin with. I don't know what
> kind of a packing job you did, but if it was me and I didn't have
> crates or road cases, I'd have put each drum in a separate carton, and
> all the metal hardware in another carton. At least six cartons rather
> than three.

Kick in one box with the snare in a separate smaller box sitting on
the batter head of the kick. All surrounded by hard foam and peanuts.
The hardware that was in here was wrapped in bubble wrap and
cardboard and secured in the corners of the box. The floor tom was in
its own box. The two toms were stacked in their own box with a piece
of 2" auralex type foam between the two. Again, oversized boxes with
peanuts surrounding everything.
>
>
> Good luck.

It's really funny. This driver had a history of getting into
confrontations with other deliverys as well. Or so they told me.
That's why everyone at the terminal was willing to rat him out when he
brought the boxes back and was seen throwing them around. They/Fedex,
have been more than willing to give all this info. I'm sure I'll have
no problems getting paid on this deal as they're clearly in the wrong
here. More on my packing job....when the drums were delivered to the
house the following day, by the terminal manager there in Phoenix,
they were opened by the person with the manager standing there to
check out the internal damage. It was noted then that my packing job
was more than enough to properly protect the drums in a normal
situation.
I think they got damaged even more when they were inspected there
after they went back for the damage claim. They then opened
everything and just threw it all back inside...with very little
packing supplies remaining at this point. They shipped it all back to
me and got more damage.

[Rob Reedijk]

Mike Rivers > wrote:

> This has me curious. Exactly what's the problem? I've always had
> excellent results with Federal Express, both with shipping and with
> receiving.

> Did I miss the whole story? I don't recall reading anything other than
> an expression of frustration.

It was a Fedex Ground shipment. Here are the events in sequence

1)Shipment from California to go to my home address.

2)It will be arriving later than promised, I contact Fedex to redirect
to work address. They say no problem, easily done.

3)Wed: On line tracking system: On truck for delivery
Doesn't show.

4)Thur: A repeat of Wednesday. I contact Fedex. They still seem to think
it is going to my home.

5)Fri: Another repeat. Make several calls. Promised it will arrive by
5pm. Wait until 5:30pm. I call them---nope it is not coming.

Weekend nothing happens.

6)Monday: On line tracking states it is headed for California. I freak
out and call Fedex. They state they attempted delivery. At home address
three times. This is after I told them all last week, numerous times,
to send to work address. Plus---they never bothered to leave a notice
at home address. They are required to do this. Various people at
Fedex are telling me different stories---it is already in the truck
headed to the States, or, no we have caught it and you will get it
tomorrow. I am speaking to supervisors at this point. Eventually I
am promised that they actually have seen it, are holding it, and I will
get it the next day.

7)Tues: Afternoon check on line tracking---"attempted delivery, security
delay"---huh? Make many calls, find out that the driver was going to have
some trouble accessing my building because of a local event. He decided
not to try. (lazy f***ing a**hole.) I check various offices around
here. Other couriers including Fedex Express are delivering without a
problem. Even water delieveries are taking place.

I get another manager on the phone. I demand that the truck come back
and deliver. Not going to happen. He arranges for me to travel out
to another delivery address, on the driver's route where I can go pick
up the package. I can't believe that I actually did this. But
it was a valuable package, and I did not want to give them another
chance to screw it up.

These people are a bunch of screwball idiots.

Rob R.

[Rob Reedijk]

Mike Rivers > wrote:

> This has me curious. Exactly what's the problem? I've always had
> excellent results with Federal Express, both with shipping and with
> receiving.

> Did I miss the whole story? I don't recall reading anything other than
> an expression of frustration.

It was a Fedex Ground shipment. Here are the events in sequence

1)Shipment from California to go to my home address.

2)It will be arriving later than promised, I contact Fedex to redirect
to work address. They say no problem, easily done.

3)Wed: On line tracking system: On truck for delivery
Doesn't show.

4)Thur: A repeat of Wednesday. I contact Fedex. They still seem to think
it is going to my home.

5)Fri: Another repeat. Make several calls. Promised it will arrive by
5pm. Wait until 5:30pm. I call them---nope it is not coming.

Weekend nothing happens.

6)Monday: On line tracking states it is headed for California. I freak
out and call Fedex. They state they attempted delivery. At home address
three times. This is after I told them all last week, numerous times,
to send to work address. Plus---they never bothered to leave a notice
at home address. They are required to do this. Various people at
Fedex are telling me different stories---it is already in the truck
headed to the States, or, no we have caught it and you will get it
tomorrow. I am speaking to supervisors at this point. Eventually I
am promised that they actually have seen it, are holding it, and I will
get it the next day.

7)Tues: Afternoon check on line tracking---"attempted delivery, security
delay"---huh? Make many calls, find out that the driver was going to have
some trouble accessing my building because of a local event. He decided
not to try. (lazy f***ing a**hole.) I check various offices around
here. Other couriers including Fedex Express are delivering without a
problem. Even water delieveries are taking place.

I get another manager on the phone. I demand that the truck come back
and deliver. Not going to happen. He arranges for me to travel out
to another delivery address, on the driver's route where I can go pick
up the package. I can't believe that I actually did this. But
it was a valuable package, and I did not want to give them another
chance to screw it up.

These people are a bunch of screwball idiots.

Rob R.

[Tom Paterson]

>From: (chetatkinsdiet)

>when the drums were delivered to the
>house the following day, by the terminal manager there in Phoenix,
>they were opened by the person with the manager standing there to
>check out the internal damage. It was noted then that my packing job
>was more than enough to properly protect the drums in a normal
>situation.

Using a digital camera with date stamp, take three or four quick snaps showing
what's in the boxes, how they were packed, plus the address lable (I just
thought of that. Next time.). Must be good voodoo (although my sample is very
small), never had to use them to help recover damages. --TP

[Tom Paterson]

>From: (chetatkinsdiet)

>when the drums were delivered to the
>house the following day, by the terminal manager there in Phoenix,
>they were opened by the person with the manager standing there to
>check out the internal damage. It was noted then that my packing job
>was more than enough to properly protect the drums in a normal
>situation.

Using a digital camera with date stamp, take three or four quick snaps showing
what's in the boxes, how they were packed, plus the address lable (I just
thought of that. Next time.). Must be good voodoo (although my sample is very
small), never had to use them to help recover damages. --TP

[JWelsh3374]

I have two words for this thread:

BAX Global.

NEVER had a problem....

My too sense...


searching for peace, love and quality footwear
guido

http://www.guidotoons.com
http://www.theloniousmoog.com
http://www.luckymanclark.com

[JWelsh3374]

I have two words for this thread:

BAX Global.

NEVER had a problem....

My too sense...


searching for peace, love and quality footwear
guido

http://www.guidotoons.com
http://www.theloniousmoog.com
http://www.luckymanclark.com

[Mike Rivers]

In article > writes:

> These people are a bunch of screwball idiots.

Sounds like you had all the possible problems in one shipment. I
recall several years ago trying to get a shipment that was coming to
my home changed to go to my office, but was told that only the shipper
could do that. Maybe it's still that way and the guy who first told
you "no problem" didn't know it.

Back when they used to leave delivery notices instead of just leaving
the package here, I would occasionally find two notices the same day,
just a few hours apart.

But then a while back I checked with UPS to see where a package I was
expecting hadn't arrived and they told me it had been delivered
several days ago. I checked the address and the last digit was wrong
(the shipper's mistake) and it had been delivered to a neighbor. The
neighbor knew who I was (my name was on the package) but never called
or brought it over, it was just sitting there in her living room like
I knew where to find it.


--
I'm really Mike Rivers )
However, until the spam goes away or Hell freezes over,
lots of IP addresses are blocked from this system. If
you e-mail me and it bounces, use your secret decoder ring
and reach me here: double-m-eleven-double-zero at yahoo

[Mike Rivers]

In article > writes:

> These people are a bunch of screwball idiots.

Sounds like you had all the possible problems in one shipment. I
recall several years ago trying to get a shipment that was coming to
my home changed to go to my office, but was told that only the shipper
could do that. Maybe it's still that way and the guy who first told
you "no problem" didn't know it.

Back when they used to leave delivery notices instead of just leaving
the package here, I would occasionally find two notices the same day,
just a few hours apart.

But then a while back I checked with UPS to see where a package I was
expecting hadn't arrived and they told me it had been delivered
several days ago. I checked the address and the last digit was wrong
(the shipper's mistake) and it had been delivered to a neighbor. The
neighbor knew who I was (my name was on the package) but never called
or brought it over, it was just sitting there in her living room like
I knew where to find it.


--
I'm really Mike Rivers )
However, until the spam goes away or Hell freezes over,
lots of IP addresses are blocked from this system. If
you e-mail me and it bounces, use your secret decoder ring
and reach me here: double-m-eleven-double-zero at yahoo

[Lorin David Schultz]

"Scott Dorsey" > wrote in message
...
>
> I just sold a Kieth Monks arm to a guy in the UK, and he is pulling
his
> hair out and screaming because I sent it airmail.

I would be thanking you profusely. Perhaps this individual has not yet
had to deal with what UPS charges to take an item over a national
boundary. Yikes! I can't believe they aren't prosecuted under some
kind of profiteering legislation.


> My experience with FedEx is that when things go wrong, they pay for
them
> without too much trouble. My experience with UPS is that when things
go
> wrong, you have to take them to court to get them to pay on their own
> insurance.

I've never had to file a claim with FedEx, but I've had three little
ones with UPS and they were actually quite painless.

Maybe it's a Canada thing...

--
"It CAN'T be too loud... some of the red lights aren't even on yet!"
- Lorin David Schultz
in the control room
making even bad news sound good

(Remove spamblock to reply)

[Lorin David Schultz]

"Scott Dorsey" > wrote in message
...
>
> I just sold a Kieth Monks arm to a guy in the UK, and he is pulling
his
> hair out and screaming because I sent it airmail.

I would be thanking you profusely. Perhaps this individual has not yet
had to deal with what UPS charges to take an item over a national
boundary. Yikes! I can't believe they aren't prosecuted under some
kind of profiteering legislation.


> My experience with FedEx is that when things go wrong, they pay for
them
> without too much trouble. My experience with UPS is that when things
go
> wrong, you have to take them to court to get them to pay on their own
> insurance.

I've never had to file a claim with FedEx, but I've had three little
ones with UPS and they were actually quite painless.

Maybe it's a Canada thing...

--
"It CAN'T be too loud... some of the red lights aren't even on yet!"
- Lorin David Schultz
in the control room
making even bad news sound good

(Remove spamblock to reply)