The Gear Orphanage Rip off alert!!!

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About 18 months ago I bought a Dizengoff D4 Mic Pre from The Gear Orphanage.. It buzzed intermittantly. Within 1 week I sent and email to Gear Orphanage where I stated the problem and thought it should go back to them. I called them and they said that they did not have a replacement unit but I should deal with Matt at Dizengoof directly to get it repaired. Basically, the Gear Orphanage was being lazy and hoping to avoid shipping costs.

I sent it Dizengoff and he could not reproduce the buzz so he returned it to me. The buzz came back shortly afterwards. I recorded the buzz and sent an email to Dizengoff and they said they knew exactly what that was and to return it again for repair..at a shipping cost of $32.00 to me.

Weeks go by and I hear nothing. I try to contact Dizengoff and find they are out of business. I call the Gear Orphange and say that I can't get my unit back....I want a refund or replacement. Their 1st response was, "you should have told us about it within a month of buying it" . I send them the a copy of the email that I sent a week after buying it saying that they should take it back. Now they are saying that because I dealt with Dizengoff directly that they have no responsibility for the unit anymore. The Gear Orphanage told me to deal directly with Dizengoff! I am out $732.00!!!! I never dealt with an audio company that wasn't 100% about customer service.

Deal with Gear Orphanage at you own risk!!!!!!!

[Scott Dorsey]

> wrote:
> Weeks go by and I hear nothing. I try to contact Dizengoff and find they a=
>re out of business. I call the Gear Orphange and say that I can't get my un=
>it back....I want a refund or replacement. Their 1st response was, "you sho=
>uld have told us about it within a month of buying it" . I send them the a =
>copy of the email that I sent a week after buying it saying that they shoul=
>d take it back. Now they are saying that because I dealt with Dizengoff dir=
>ectly that they have no responsibility for the unit anymore. The Gear Orpha=
>nage told me to deal directly with Dizengoff! I am out $732.00!!!! I never =
>dealt with an audio company that wasn't 100% about customer service.=20

So call your credit card company and decline the charges. It might be a bit
late now, but the reason why you use a credit card is so you get that sort of
protection.

I have never heard of Dizengoff... but... perhaps this might be some indication
of why they went out of business...
--scott

--
"C'est un Nagra. C'est suisse, et tres, tres precis."

[[email protected]]

Gear Orphanage was able to finally get ahold of Matt at Dizengoff and he is going to return my unit with a replaced voltage regulator. Dizengoff is out of business.

This is resolved to my satisfaction.

[Nil[_2_]]

On 21 Dec 2017, wrote in rec.audio.pro:

> Gear Orphanage was able to finally get ahold of Matt at Dizengoff
> and he is going to return my unit with a replaced voltage
> regulator. Dizengoff is out of business.
>
> This is resolved to my satisfaction.

I think you're luckier than you deserve. A seller of a piece of used
equipment is not resposible for problems a year and a half later. Gear
Orphanage did you a big favor hooking you up with Dizengoff. You should
go out of your way to retract your slander wherever you left it.