Gerald Newton
December 21st 07, 12:18 AM
I purchased a computer online on 12/14/2007. I live in Alaska but
wanted my daughter to pick up the computer and software in Wayne, New
Jersey. My daughter teaches school in New Jersey and needed the
computer before the weekend so I thought she could pick it up at the
store. I called Circuit City and got someone in manila (I asked) and
explained the situation. They said it would be up to the store. So I
tried to call the store and after going through about 6 of those press
this number or that I finally got someone that said to call back and
press 0 for customer service. I called back and pressed 0 and got
some girl that put me on hold. I called back again and asked for the
store manager and again was put on hold. I called my daughter in New
Jersey and she said her Mom lived right next to the store and she
would try to pick up the computer. So the next day (Saturday) I
called the store five times and five times customer service placed me
on hold or hung up. All these long distance calls from Alaska to New
Jersey were paid for by me. My x-wife was at the store at the time
and she called me and said there was no way she could pick up the
computer and that I would have to cancel the order and wire her the
money. The store wanted my credit card to run through their
scanner. She explained that I was in Alaska and that would be
impossible, and if they delivered the there would be the same problem
since I am not in New Jersey.
So I cancelled the order and wired her $1400 using Western Union that
cost $99. She bought the computer using the very same order that I
had done online. The store tried to charge her $29 instead of the $19
on the order for the wireless mouse and they left the Microsoft Office
$149 software out of the bag and she caught it so they then said they
had forgotten the software.
Now the bummer. The original order was paid for by debit card and the
money was given to Circuit City as shown in my online bank record. It
now has been 7 days and they still have my money for the canceled
order. I called yesterday and again got some guy in Manila who said
the money for the canceled order would not go back into my bank
account for 2 to 5 business days and that they still have until
tomorrow, Friday to put the money back in. Funny how they can
immediately take the money, but have to wait a week to put the money
back. Do Not Buy From Circuit City! I making this post all over the
Internet to teach people about a store that has bad practices. You
really don't save much by buying at circuit City.
Remember once you buy you have to deal with Circuit City's
representatives in Manila that hardly speak English, and their store
personnel don't give a crap about you and will not even discuss your
problem over the phone. This store has major problems!
wanted my daughter to pick up the computer and software in Wayne, New
Jersey. My daughter teaches school in New Jersey and needed the
computer before the weekend so I thought she could pick it up at the
store. I called Circuit City and got someone in manila (I asked) and
explained the situation. They said it would be up to the store. So I
tried to call the store and after going through about 6 of those press
this number or that I finally got someone that said to call back and
press 0 for customer service. I called back and pressed 0 and got
some girl that put me on hold. I called back again and asked for the
store manager and again was put on hold. I called my daughter in New
Jersey and she said her Mom lived right next to the store and she
would try to pick up the computer. So the next day (Saturday) I
called the store five times and five times customer service placed me
on hold or hung up. All these long distance calls from Alaska to New
Jersey were paid for by me. My x-wife was at the store at the time
and she called me and said there was no way she could pick up the
computer and that I would have to cancel the order and wire her the
money. The store wanted my credit card to run through their
scanner. She explained that I was in Alaska and that would be
impossible, and if they delivered the there would be the same problem
since I am not in New Jersey.
So I cancelled the order and wired her $1400 using Western Union that
cost $99. She bought the computer using the very same order that I
had done online. The store tried to charge her $29 instead of the $19
on the order for the wireless mouse and they left the Microsoft Office
$149 software out of the bag and she caught it so they then said they
had forgotten the software.
Now the bummer. The original order was paid for by debit card and the
money was given to Circuit City as shown in my online bank record. It
now has been 7 days and they still have my money for the canceled
order. I called yesterday and again got some guy in Manila who said
the money for the canceled order would not go back into my bank
account for 2 to 5 business days and that they still have until
tomorrow, Friday to put the money back in. Funny how they can
immediately take the money, but have to wait a week to put the money
back. Do Not Buy From Circuit City! I making this post all over the
Internet to teach people about a store that has bad practices. You
really don't save much by buying at circuit City.
Remember once you buy you have to deal with Circuit City's
representatives in Manila that hardly speak English, and their store
personnel don't give a crap about you and will not even discuss your
problem over the phone. This store has major problems!