I have a PCX280 that I bought about a year ago, and have had installed
for a week. The amp stopped working, and after calling PPI's
technical support, they told me that it was an internal failure and
that I'd have to send it in, along with $125 to have them see if they
could repair it, and then if not, they'd send me a refurbished one.
My problem is that it was a gift, bought legitimately at the largest
car audio store in the area, which has since dropped the PPI line.
So, that left me no recourse with my dealer. So now, a new amp that
has worked for one week, bought from an authorized dealer fails, and
now I'm forced to pay $125 bucks for them to send me another one that
is warranteed for 90 days, and if the same thing happens, i'll have to
send another $125 in to get that one fixed. To top it all off, the
guy I talked to was extremely rude, probably thinking me a punk who
bought it off ebay, and is now trying to get something for nothing.
Very poor customer service if you ask me. What would ya'll do?

-ebayes11

I have a PCX280 that I bought about a year ago, and have had installed
for a week. The amp stopped working, and after calling PPI's
technical support, they told me that it was an internal failure and
that I'd have to send it in, along with $125 to have them see if they
could repair it, and then if not, they'd send me a refurbished one.
My problem is that it was a gift, bought legitimately at the largest
car audio store in the area, which has since dropped the PPI line.
So, that left me no recourse with my dealer. So now, a new amp that
has worked for one week, bought from an authorized dealer fails, and
now I'm forced to pay $125 bucks for them to send me another one that
is warranteed for 90 days, and if the same thing happens, i'll have to
send another $125 in to get that one fixed. To top it all off, the
guy I talked to was extremely rude, probably thinking me a punk who
bought it off ebay, and is now trying to get something for nothing.
Very poor customer service if you ask me. What would ya'll do?

When you buy things that fail beyond the warranty period, most manufacturers
don't give you new merchandise. Sounds to me like they're being more than
reasonable by even offering a discounted rate to replace/repair it.

PS - does anyone know if this unit is a Directed piece, or was it an ADST
piece?

If the amp was "bought legitimately" just get a copy of the original
receipt from the dealer. They don't have to be current dealer to have
a copy of a receipt in their computer.

Once you have that, you should be able to recieve free warranty service.
Of course, shipping will cost you, but thats an easy expense.

I dont understand your "very poor customer service" statement.
How so? You didnt have a reciept, so they aren't obligated to do
anything for you. I take your "guy I talked to was extremely rude"
with a grain of salt also. All I have is your word he was, but he has no
reason to be rude too you, does he? Did you give him a reason?

Lastly, $125 is a fair cost for a refurb repair. So just go and get
a copy of that reciept and all of your problems will fade away.


Wait......hahahahaha your name is ebays11....hahahaaha......
and you want us to believe you didn't buy it from ebay????
I'm suspicious..........






I have a PCX280 that I bought about a year ago, and have had installed
for a week. The amp stopped working, and after calling PPI's
technical support, they told me that it was an internal failure and
that I'd have to send it in, along with $125 to have them see if they
could repair it, and then if not, they'd send me a refurbished one.
My problem is that it was a gift, bought legitimately at the largest
car audio store in the area, which has since dropped the PPI line.
So, that left me no recourse with my dealer. So now, a new amp that
has worked for one week, bought from an authorized dealer fails, and
now I'm forced to pay $125 bucks for them to send me another one that
is warranteed for 90 days, and if the same thing happens, i'll have to
send another $125 in to get that one fixed. To top it all off, the
guy I talked to was extremely rude, probably thinking me a punk who
bought it off ebay, and is now trying to get something for nothing.
Very poor customer service if you ask me. What would ya'll do?

I have a PCX280 that I bought about a year ago, and have had installed
for a week. The amp stopped working, and after calling PPI's
technical support, they told me that it was an internal failure and
that I'd have to send it in, along with $125 to have them see if they
could repair it, and then if not, they'd send me a refurbished one.
My problem is that it was a gift, bought legitimately at the largest
car audio store in the area, which has since dropped the PPI line.
So, that left me no recourse with my dealer. So now, a new amp that
has worked for one week, bought from an authorized dealer fails, and
now I'm forced to pay $125 bucks for them to send me another one that
is warranteed for 90 days, and if the same thing happens, i'll have to
send another $125 in to get that one fixed. To top it all off, the
guy I talked to was extremely rude, probably thinking me a punk who
bought it off ebay, and is now trying to get something for nothing.
Very poor customer service if you ask me. What would ya'll do?

-ebayes11


Ok, there is several parts of this that I just can't quite understand.

1. Why do you expect them to repair this amp under warranty when the warranty
is clearly expired? It is not their fault that you decided to wait a year
before installing it. Besides, storing it could possibly have something to do
with it not working for all we know. i.e. You throw it in a junk pile in the
garage where it is beaten tremendously for a year when you decide to install
it.

2. Are you sure it really is the amp? Have you checked all of your
wiring/connections? Maybe there is nothing wrong with the amp at all.

3. At the top of your post you claim that you bought the amp. At the bottom
you claim that it was a gift...which is it?

I really don't see anything wrong with the customer service you are describing.
They are under no obligation whatsoever to act on this, yet they are willing
to compromise and work with you some. That sounds pretty reasonable to me.

This whole story sounds kinda fishy to me.

Nick

bull**** flag is RAISED REAL HIGH!!!

poor customer service? .... hmm bout a yr. ago, no receipt..... the "got it
as a gift" story...... hmmmm BULL****!!!! it's stolen or you bought it from
an unauthorized (ebay) dealer.... so... your SOL, pay the 125.00 and STFU.


FHLH

"ebayes11" wrote in message
om...
I have a PCX280 that I bought about a year ago, and have had installed
for a week. The amp stopped working, and after calling PPI's
technical support, they told me that it was an internal failure and
that I'd have to send it in, along with $125 to have them see if they
could repair it, and then if not, they'd send me a refurbished one.
My problem is that it was a gift, bought legitimately at the largest
car audio store in the area, which has since dropped the PPI line.
So, that left me no recourse with my dealer. So now, a new amp that
has worked for one week, bought from an authorized dealer fails, and
now I'm forced to pay $125 bucks for them to send me another one that
is warranteed for 90 days, and if the same thing happens, i'll have to
send another $125 in to get that one fixed. To top it all off, the
guy I talked to was extremely rude, probably thinking me a punk who
bought it off ebay, and is now trying to get something for nothing.
Very poor customer service if you ask me. What would ya'll do?

-ebayes11

I thought all of the PCXs were DEI pieces. Weren't the PCs the last ADST
pieces?




Paul Vina




"Mark Zarella" wrote in message
...
I have a PCX280 that I bought about a year ago, and have had installed
for a week. The amp stopped working, and after calling PPI's
technical support, they told me that it was an internal failure and
that I'd have to send it in, along with $125 to have them see if they
could repair it, and then if not, they'd send me a refurbished one.
My problem is that it was a gift, bought legitimately at the largest
car audio store in the area, which has since dropped the PPI line.
So, that left me no recourse with my dealer. So now, a new amp that
has worked for one week, bought from an authorized dealer fails, and
now I'm forced to pay $125 bucks for them to send me another one that
is warranteed for 90 days, and if the same thing happens, i'll have to
send another $125 in to get that one fixed. To top it all off, the
guy I talked to was extremely rude, probably thinking me a punk who
bought it off ebay, and is now trying to get something for nothing.
Very poor customer service if you ask me. What would ya'll do?

When you buy things that fail beyond the warranty period, most
manufacturers
don't give you new merchandise. Sounds to me like they're being more than
reasonable by even offering a discounted rate to replace/repair it.

PS - does anyone know if this unit is a Directed piece, or was it an ADST
piece?

Glad I spotted this thread before it spun out of control.

Here's the facts:

1. The PCX 280 was built before and after the acquisition, but we
consider them all "Directed" pieces since it was a current model at the
time and other than serial number, can't be differentiated very easily
anyway.

2. The warranty program we put in place at the time of the acquisition
was 2 years for dealer sold, installed, and serviced product, one year
if one or more of those conditions wasn't met.

3. If you find another dealer to send it in, it will still be in
warranty - our assumption is that dealer returns qualify for the
sold/installed/serviced coverage, i.e. 2 years.

4. It can be tag repaired or replaced with B-stock, B-stock is faster
but occasionally cosmetics are an issue so if yours is cherry, ask for
tag repair and prepare for it to take longer.

5. Make sure you are talking to the Warranty dept. - they issue the
RMA's and are more current on policies and options than Tech Support.

My recommendation would be to find a dealer to return it, doesn't have
to be the one that sold it. Or, if your proof of purchase shows it to
have failed within the 1 year non-dealer installed coverage period, you
can send it direct and it will still qualify as under warranty. Still
need to call for an RMA though.

Last, if you run into problems with any of this please let me know via
mail to my work address ) and I'll see what I
can do.

We really have bent over backwards to make this Orion, PPI, and a/d/s/
warranty stuff as painless as possible.

JD

ebayes11 wrote:

I have a PCX280 that I bought about a year ago, and have had installed
for a week. The amp stopped working, and after calling PPI's
technical support, they told me that it was an internal failure and
that I'd have to send it in, along with $125 to have them see if they
could repair it, and then if not, they'd send me a refurbished one.
My problem is that it was a gift, bought legitimately at the largest
car audio store in the area, which has since dropped the PPI line.
So, that left me no recourse with my dealer. So now, a new amp that
has worked for one week, bought from an authorized dealer fails, and
now I'm forced to pay $125 bucks for them to send me another one that
is warranteed for 90 days, and if the same thing happens, i'll have to
send another $125 in to get that one fixed. To top it all off, the
guy I talked to was extremely rude, probably thinking me a punk who
bought it off ebay, and is now trying to get something for nothing.
Very poor customer service if you ask me. What would ya'll do?

-ebayes11

Not To hijack, but John you wouldn't happen to be using Oracle would you?
Just asking from working service and dealing that overly wonderful program,
NOT!.

--
1991 Tornado Red Corrado, CCA Member # 6645
Stereo is a continuous W.I.P.

There are two parts to wisdom:
1) Having a lot to say, and
2) Not saying it.

no... we don't use Oracle.

JD

Donald Sherwood wrote:

Not To hijack, but John you wouldn't happen to be using Oracle would you?
Just asking from working service and dealing that overly wonderful program,
NOT!.

Neo does....

"John Durbin" wrote in message
...
no... we don't use Oracle.

JD

Donald Sherwood wrote:

Not To hijack, but John you wouldn't happen to be using Oracle would you?
Just asking from working service and dealing that overly wonderful
program,
NOT!.