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#1
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Question on Yamaha receiver warranties
I see some vendors offering Yamaha receivers on-line at lower-than-list
prices, with a warning that Yamaha will not honor the warranty (and frequently offering instead to sell you a warranty from a third party). My questions: --Is this true (not honoring the warranty), and if so is this a common practice among manufacturers? --Does anyone have any first-hand experiences with collecting on a third-party warranty (good or bad) that they would be willing to relate? Thanks. |
#2
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Question on Yamaha receiver warranties
Stu Alden wrote:
I see some vendors offering Yamaha receivers on-line at lower-than-list prices, with a warning that Yamaha will not honor the warranty (and frequently offering instead to sell you a warranty from a third party). My questions: --Is this true (not honoring the warranty), and if so is this a common practice among manufacturers? Yes. Grey-market imports. They buy them at the factory overseas and ship them themselves to the U.S. I've found they work exactly the same, but - and this is a big BUT - no warranty at all. |
#3
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Question on Yamaha receiver warranties
Stu Alden wrote:
I see some vendors offering Yamaha receivers on-line at lower-than-list prices, with a warning that Yamaha will not honor the warranty (and frequently offering instead to sell you a warranty from a third party). My questions:--Is this true (not honoring the warranty), and if so is this a common practice among manufacturers? "Joseph Oberlander" wrote Yes. Grey-market imports. They buy them at the factory overseas and ship them themselves to the U.S. I've found they work exactly the same, but - and this is a big BUT - no warranty at all. It also happens to products that are shipped in violation of the dealer agreement between the maker and the dealer. For instance if your product is a USA product that was sold by an authorized dealer to a middleman for sale on the internet there will be no warranty because there is no proof of sale from an authorized dealer. The same if the dealer uses an assumed name online to avoid getting caught by the factory: he will give a receipt that not in the name of an authorized dealer. But why? The makers of higher quality equipment rely on the storefront dealers to advertise, demonstrate, and explain their products. The more consumers who buy online the fewer dealers will suport the line, either because they grow weary of being the showroom for the internet, or because they go out of business becsuse too many customers used them without supporting them by buying from them. This is a major factor in the disappearance of local AV stores. My point is that these online bargains have a price that will be paid somewhere down the line. Wylie Williams |
#4
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Question on Yamaha receiver warranties
"Wylie Williams" wrote in message
... Stu Alden wrote: I see some vendors offering Yamaha receivers on-line at lower-than-list prices, with a warning that Yamaha will not honor the warranty (and frequently offering instead to sell you a warranty from a third party). My questions:--Is this true (not honoring the warranty), and if so is this a common practice among manufacturers? "Joseph Oberlander" wrote Yes. Grey-market imports. They buy them at the factory overseas and ship them themselves to the U.S. I've found they work exactly the same, but - and this is a big BUT - no warranty at all. It also happens to products that are shipped in violation of the dealer agreement between the maker and the dealer. For instance if your product is a USA product that was sold by an authorized dealer to a middleman for sale on the internet there will be no warranty because there is no proof of sale from an authorized dealer. The same if the dealer uses an assumed name online to avoid getting caught by the factory: he will give a receipt that not in the name of an authorized dealer. But why? The makers of higher quality equipment rely on the storefront dealers to advertise, demonstrate, and explain their products. The more consumers who buy online the fewer dealers will suport the line, either because they grow weary of being the showroom for the internet, or because they go out of business becsuse too many customers used them without supporting them by buying from them. This is a major factor in the disappearance of local AV stores. My point is that these online bargains have a price that will be paid somewhere down the line. Wylie Williams I'm going to be devil's advocate here and say that if all equipment were sold with 30 day home trial and a 10-15% restocking fee and return shipping, over the internet, the need for a dealer is almost eliminated. Most dealers will not *lend* equipment for home audition (they will sell you the stuff with a return provision, usually), so offer no advantage except their own showrooms. With the complexity of multichannel setup and home theatre, relatively few of them have the space / resources to do a good job of this. And while their advice is important to many, it is not for some. And in any case, it could probably be offered over the internet both pre-sale and even post-sale (perhaps via a support contract such as value-added computer software). The distribution system that FedEx, UPS, and the USPS offer is second to none, and combined with the Internet will eventually revolutionize the marketing of all specialized products, of which unfortunately high-end audio is one. In my opinion, the world will change despite the best intentions of all involved...at this point it is a rear-guard operation. Think on the following changes in retail merchandising and interactions with the distribution environment for a moment: (1) pre-1800 local general store, supporting very local population using horses, distribution provided by stage (difficult) (2) early 19th century - local general store most places, still local population via horses, distribution by railroad (still difficult), except (3) late 19th century - rise of catalog sales (supported by rise of Postal Service) with product shipped from central locations by train (the freight depot). Catalogs broadened customer base and product offerings, distribution could be provided by centralized shipping. (easier, but long waits) (4) late 19th / early 20th century (with rise of big cities) - centralized department stores, supplied by rail and fed by customer base using trolleys, rapid transit, busses and (later) cars. Wide variety of merchandise at easily (relatively) reached location. Distribution also from central location either via carry-home or wagon/truck within days. Both population and distribution centralized (much easier) (5) late 20th century - dispersed department and clusters of specialty stores (malls) distribution by truck/interstate, somewhat dispersed population able to get there by interstate, car (easier still). However, proliferated stores work only for broadly purchased classes of goods. Specialty stores easily "overbuilt". (6) start of new millennium - dispersed specialty stores and dispersed yet rapid distribution within countries via Shipping Companies - both dispersed customers and disbursed distribution points...no need for centralized warehouses, retail stores (certainly no department stores which have completely lost their reason for being). (easiest yet). If you follow this history, you will see that specialty items went from special order by general store, to catalog sales, to department store availability (remember when Macy's and E.J. Korvette carried components), to mall availability (and briefly in the sixties/seventies..retail audio stores), to catalogs again (as dispersed retail proved unable to support a shrinking specialty user base..in other words too many distribution points...and the USPS subsidized 3rd class mail), to????...internet availability. The reason for the change has to do with the nature of the transportation and communication systems providing both distribution and consumer access. This is a natural evolution that will eventually win out. Again IMO. Sorry, I guess I'm showing my roots as an economist and marketer. |
#6
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On 9 Aug 2004 15:12:09 GMT, "Wylie Williams"
wrote: The more consumers who buy online the fewer dealers will suport the line, either because they grow weary of being the showroom for the internet, or because they go out of business becsuse too many customers used them without supporting them by buying from them. I have often wondered over the past 10 years or so - since mail order was a precursor to Internet-based retail - whether we would not eventually end up with the concept of a tryout store, where people would be charged to browse, try out, and/or play with toys, primarily consumer electronics. But the possibilities for that have receded, IMO, with the rise of mass marketers such as CompUSA who cover both ends with stores and a web site. They don't carry much that some- one into "high end" audio would be interested in, nor do they have good facilities for listening, but "high end" is a tiny slice of the market anyway. And my local CompUSA does carry something interesting every once in a while. Yesterday I noticed that they had a HSU in stock. There we have a bit of irony, since the cost-effective route in this case is to listen to it at the mass marketer and then order it on line from HSU for $100 less. I would not want to be a small retailer. |
#7
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GregP wrote in message ...
And my local CompUSA does carry something interesting every once in a while. Yesterday I noticed that they had a HSU in stock. There we have a bit of irony, since the cost-effective route in this case is to listen to it at the mass marketer and then order it on line from HSU for $100 less. Except that listening to a subwoofer crammed into a lower shelf in a store the size of a warehouse is about as pointless an audition as you can do. bob |
#8
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#9
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"Bob Marcus" wrote in message
... GregP wrote in message ... And my local CompUSA does carry something interesting every once in a while. Yesterday I noticed that they had a HSU in stock. There we have a bit of irony, since the cost-effective route in this case is to listen to it at the mass marketer and then order it on line from HSU for $100 less. Except that listening to a subwoofer crammed into a lower shelf in a store the size of a warehouse is about as pointless an audition as you can do. bob The CompUSA shopper who recognizes Hsu will not need a demo, at least the demo that CompUSA can provide. The buyer who doesn't recognize Hsu will buy the largest box in his price range so long as it maks a satisfactory THUMP when he demos it. My point is that all retail will not go away because of the internet, just small specialty retail that try to promote audiophile brands by showing a selection of quality products in a good listening environment. Audiophiles increasingly use them for their internet listening room, buy the product they have decided on at the lowest price online, and wonder what went wrong when they drive past the store the next time and see a FOR RENT sign in the window. The present and future business climate makes me glad that I was able to reach retirement age, close my storefront, and become a home based business that is more for love than money. As I see it, except for a few stores in the largest metropolitan markets, the future of audiophile component sales probably belongs to online stores that offer 30 day money back evaluations. Wylie Williams The Speaker and Stereo Store Saint Louis MO |
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