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#1
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
I alluded to this in another thread, but it's gotten worse, and
weirder: I just installed an out-of-the-box Mackie 32.4 in a small TV studio. Yesterday, it seemed like one of the stereo inputs was not working on the left channel. Today, I notice that NOTHING is working on the left channel. I tried Mackie's tech support subcontractor by phone, but they were off at training for the day. The troubleshooting section of the manual suggests disconnecting and reconnecting output cables - I am in the process of doing that, but I thought I see if anybody here may have an idea what's wrong. Outputs in a nutshell: Main XLR outs are connected directly to a DVCAM recorder. Main 1/4" outs are connected (adapted to RCA) to a distribution amplifier. Monitor 1/4" outs are connected to a Behringer A500 power amp. There is nothing connected to any other output. Inputs are all standard stuff: 6 mics, a Shure pre-mixer, telephone hybrid, 4 sets of floating 1/4" inputs from (RCA) a routing switcher, CD player, cassette player, line level turntable. The only oddball thing is 2 sets of clip store audio feeds from a TV switcher/computer: They come out on a breakout cable to XLRs, into inputs on the Mackie. I had to use the pad swich, as they were a bit hot. I can't get ANY left channel at any output, with the following qualification: If I pot up a left source very high, then run the master up and down, I get a quick spurt of audio, as though the left channel is trying to get through. I have checked all the routing and switches. There are no PFLs or AFLs engaged. When I swich L-R, I still can't get any left channel. Later today, I will disconnect everything, and reconnect one-at-a-time to see if I can eliminate or ID the problem. Here's the spooky thing: I originally had a used Mackie SR32.4 in this application, but discarded it because (among other things) of an intermittent left channel dropout! I temporarily used a Behringer SL3242FX-Pro and everything worked fine, except that I didn't have enough of the right ins and outs. Now I have the Onyx 32.4, and its left channel does not seem to work at all. Is there something about my application that could be causing this to happen to Mackies??? |
#2
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
If it had been an older Mackie we'd suspect an internal ribbon cable
problem. But could this be as simple as an insert jack that just needs a plug pushing in and out a few times. |
#3
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
Laurence Payne wrote: If it had been an older Mackie we'd suspect an internal ribbon cable problem. But could this be as simple as an insert jack that just needs a plug pushing in and out a few times. But it'll go wrong again in a month or so. INSIST on a brand new ex- factory replacement or refund. It may be that this is old stock that's sat around too long and developed corrosion. Graham |
#4
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
On Wed, 03 Dec 2008 17:37:35 +0000, Eeyore
wrote: If it had been an older Mackie we'd suspect an internal ribbon cable problem. But could this be as simple as an insert jack that just needs a plug pushing in and out a few times. But it'll go wrong again in a month or so. INSIST on a brand new ex- factory replacement or refund. It may be that this is old stock that's sat around too long and developed corrosion. Could be. But a brand new machine just might have got a bit of packing material in the wrong place. If it IS an insert jack problem and it clears easily, I'd allow it benefit of the doubt. Of course, if the problem recurrs, it goes straight back to the store. |
#5
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
Laurence Payne wrote: Eeyore wrote: If it had been an older Mackie we'd suspect an internal ribbon cable problem. But could this be as simple as an insert jack that just needs a plug pushing in and out a few times. But it'll go wrong again in a month or so. INSIST on a brand new ex- factory replacement or refund. It may be that this is old stock that's sat around too long and developed corrosion. Could be. But a brand new machine just might have got a bit of packing material in the wrong place. No, that doesn't happen except in an optimist's mind. Graham |
#6
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
wrote in message
I alluded to this in another thread, but it's gotten worse, and weirder: I just installed an out-of-the-box Mackie 32.4 in a small TV studio. Yesterday, it seemed like one of the stereo inputs was not working on the left channel. Today, I notice that NOTHING is working on the left channel. What do you hear at the headphone jack? |
#7
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
On Dec 3, 3:42*pm, "Arny Krueger" wrote:
wrote in message I alluded to this in another thread, but it's gotten worse, and weirder: I just installed an out-of-the-box Mackie 32.4 in a small TV studio. Yesterday, it seemed like one of the stereo inputs was not working on the left channel. Today, I notice that NOTHING is working on the left channel. What do you hear at the headphone jack? Nothing. I couldn't get ANYTHING on the left, at any output or meter. But now... Just before pulling all the cables to try to eliminate possibilities, I decided to try it one more time, and it worked. I'm going to leave it running overnight. I did get ahold of Mackie, and the tech thinks it might be a bad master pot. |
#8
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
wrote in message ... I alluded to this in another thread, but it's gotten worse, and weirder: I just installed an out-of-the-box Mackie 32.4 in a small TV studio. Yesterday, it seemed like one of the stereo inputs was not working on the left channel. Today, I notice that NOTHING is working on the left channel. I tried Mackie's tech support subcontractor by phone, but they were off at training for the day. The troubleshooting section of the manual suggests disconnecting and reconnecting output cables - I am in the process of doing that, but I thought I see if anybody here may have an idea what's wrong. Outputs in a nutshell: Main XLR outs are connected directly to a DVCAM recorder. Main 1/4" outs are connected (adapted to RCA) to a distribution amplifier. Monitor 1/4" outs are connected to a Behringer A500 power amp. There is nothing connected to any other output. Inputs are all standard stuff: 6 mics, a Shure pre-mixer, telephone hybrid, 4 sets of floating 1/4" inputs from (RCA) a routing switcher, CD player, cassette player, line level turntable. The only oddball thing is 2 sets of clip store audio feeds from a TV switcher/computer: They come out on a breakout cable to XLRs, into inputs on the Mackie. I had to use the pad swich, as they were a bit hot. I can't get ANY left channel at any output, with the following qualification: If I pot up a left source very high, then run the master up and down, I get a quick spurt of audio, as though the left channel is trying to get through. This would seem to indicate that the problem is at, or after, the Master fader. So it could be the master Fader. The Compressor assign switch is between the master fader and the output so it could be this switch. Between this switch and the output are the Main Inserts, so it could be a dirty insert socket. I would switch the compressor into the Main Outs and see if the input metering is good or bad under the fault condition. If bad it will probably be the master fader, if good it definately isn't the master fader. (I'm assuming the comp isn't already switched into the main outs - if so it could be a faulty comp or comp pot). The only thing you can really do is to clean the Main Insert sockets by plugging a jack in and out a few times, and attempt to clean the Compressor Assign Switch by switching back and forth a lot. If this doesn't sort it you will need to send it back. Gareth. Here's the spooky thing: I originally had a used Mackie SR32.4 in this application, but discarded it because (among other things) of an intermittent left channel dropout! I temporarily used a Behringer SL3242FX-Pro and everything worked fine, except that I didn't have enough of the right ins and outs. Now I have the Onyx 32.4, and its left channel does not seem to work at all. Is there something about my application that could be causing this to happen to Mackies??? |
#9
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
wrote in message ... I alluded to this in another thread, but it's gotten worse, and weirder: I just installed an out-of-the-box Mackie 32.4 in a small TV studio. Yesterday, it seemed like one of the stereo inputs was not working on the left channel. Today, I notice that NOTHING is working on the left channel. I tried Mackie's tech support subcontractor by phone, but they were off at training for the day. The troubleshooting section of the manual suggests disconnecting and reconnecting output cables - I am in the process of doing that, but I thought I see if anybody here may have an idea what's wrong. Outputs in a nutshell: Main XLR outs are connected directly to a DVCAM recorder. Main 1/4" outs are connected (adapted to RCA) to a distribution amplifier. Monitor 1/4" outs are connected to a Behringer A500 power amp. There is nothing connected to any other output. Inputs are all standard stuff: 6 mics, a Shure pre-mixer, telephone hybrid, 4 sets of floating 1/4" inputs from (RCA) a routing switcher, CD player, cassette player, line level turntable. The only oddball thing is 2 sets of clip store audio feeds from a TV switcher/computer: They come out on a breakout cable to XLRs, into inputs on the Mackie. I had to use the pad swich, as they were a bit hot. I can't get ANY left channel at any output, with the following qualification: If I pot up a left source very high, then run the master up and down, I get a quick spurt of audio, as though the left channel is trying to get through. I have checked all the routing and switches. There are no PFLs or AFLs engaged. When I swich L-R, I still can't get any left channel. Later today, I will disconnect everything, and reconnect one-at-a-time to see if I can eliminate or ID the problem. Here's the spooky thing: I originally had a used Mackie SR32.4 in this application, but discarded it because (among other things) of an intermittent left channel dropout! I temporarily used a Behringer SL3242FX-Pro and everything worked fine, except that I didn't have enough of the right ins and outs. Now I have the Onyx 32.4, and its left channel does not seem to work at all. Is there something about my application that could be causing this to happen to Mackies??? its broken get your dealer to replace it George |
#10
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
On Dec 3, 9:51*pm, "George's Pro Sound Company"
wrote: its broken get your dealer to replace it George- I've tried everything. It is an intermittent loss of left or both outputs. The Mackie tech I spoke with said some 32.4s have problems with the master fader, so I guess I'll have to box it up and get an RMA from Musician's Friend. Thanks for the help! |
#11
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
wrote in message ... On Dec 3, 9:51 pm, "George's Pro Sound Company" wrote: its broken get your dealer to replace it George- I've tried everything. It is an intermittent loss of left or both outputs. The Mackie tech I spoke with said some 32.4s have problems with the master fader, so I guess I'll have to box it up and get an RMA from Musician's Friend. Thanks for the help! you should send it back for a refund then buy one from your local Guitar Center, they are the retail outlet for Musicians fiend and will give you the same price as thier internet, if you ask but then you will have a "local" place to deal with george |
#12
Posted to rec.audio.pro
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Problem with brand new Mackie Onyx 32.4!
On Dec 4, 9:28*am, "George's Pro Sound Company"
wrote: wrote in message ... On Dec 3, 9:51 pm, "George's Pro Sound Company" wrote: its broken get your dealer to replace it George- I've tried everything. It is an intermittent loss of left or both outputs. The Mackie tech I spoke with said some 32.4s have problems with the master fader, so I guess I'll have to box it up and get an RMA from Musician's Friend. Thanks for the help! you should send it back for a refund then buy one from your local Guitar Center, they are the retail outlet for Musicians fiend and will give you the same price as thier internet, if you ask but then you will have a "local" place to deal with george Unfortunately, my local GC is about 90min away, each way. |
#13
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Problem with brand new Mackie Onyx 32.4!
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