[Ty Ford]

On Mon, 22 Sep 2008 19:23:27 -0400, RichL wrote
(in article ):

Paul Foreman wrote:

Comcast service has been abysmal, IMO. A couple of years ago they
changed the protocol for accessing NNTP without so much as a notice
of any kind. One day my newsgroup access stopped abruptly with an
error message identifying the authorization server as the source of
the problem. I called Comcast and had a tech tell me how to do the
setup. He was wrong. Called back and got a different tech who gave me
another setup routine, and she was wrong too. Ultimately called five
times and got different answers, including the typical "the server is
down, we're working on it."

Finally decided to check their online FAQ and found that the access
protocol had changed. No announcement, just changed. None of the
techs knew anything about it.

I sent a letter to Comcast detailing what had occurred. Got a phone
call from my local Comcast rep 2 weeks later, saying they were sorry.
I asked him what they were sorry for. He said he didn't know, that he
had been told by the national office to call. Another week later I
got a "We're Sorry" card from a national Comcast rep. No note, no
letter, just a generic card with an unreadable signature.

They have a monopoly on cable where I live, which is very lucky for
them. I think that's they only way they can possibly stay in business.

I feel your pain, man! I had Comcast until about a year and a half ago
when Verizon ran fiber optic cable for FIOS through my neighborhood.
After waiting about 3 months (so I could get my more adventurous
neighbors' experiences with FIOS) I was more than happy to tell Comcast
to stick it where the sun don't shine.

The only downside I've seen since then is that the "on demand"-type
feature with Verizon isn't as good as it was with Comcast --
particularly music-related programming. But to me that was a small
price to pay.



Actually, I've been OK with Comcast. No major problems here. When Verizon
showed up with fiber I looked at the deal (internet only) and for my use, it
wasn't worth it. My Comcast bill has been coming down since Verizon brought
fiber. I called and asked for a reduction and have been granted two in the
last two years. I think I'm at $34/mo right now.

Regards,

Ty Ford


--Audio Equipment Reviews Audio Production Services
Acting and Voiceover Demos http://www.tyford.com
Guitar player?:http://www.youtube.com/watch?v=yWaPRHMGhGA