In article , "Lazarus" wrote:
If you change the machine to play the current discs your 300 old ones will
no longer play.


What hokey are you smoking?

CDS are crap nowadays and are not as thick as they used to be.

If you want to play the current cds and are willing to take the chance that
it wont play your old cds you can adjust the focus of the laser yourself.

Open the machine and follow the ribbon cable from the laser pick up assembly
to the PCB where it plugs in.

At this location on the PCB you will see one or two small screws which are
variable resistors.....turn them until your current discs play

But be warned you may now have problems with your older discs!

Sony and others will not admit it but thats why they refused to fix
it....what you ask is basically very very difficult to do on an older
machine

Anything older than 12 months these days is "old"


"Peter" wrote in message
ink.net...
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES
CD
player because they claim they have no parts anymore, this despite the
fact
that over the phone they had assured me that they did indeed have parts
for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It
plays
about 300 other CDs without any problems.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Thanks in advance for your possible recommendations.

In article , "Lazarus" wrote:
If you change the machine to play the current discs your 300 old ones will
no longer play.


What hokey are you smoking?

CDS are crap nowadays and are not as thick as they used to be.

If you want to play the current cds and are willing to take the chance that
it wont play your old cds you can adjust the focus of the laser yourself.

Open the machine and follow the ribbon cable from the laser pick up assembly
to the PCB where it plugs in.

At this location on the PCB you will see one or two small screws which are
variable resistors.....turn them until your current discs play

But be warned you may now have problems with your older discs!

Sony and others will not admit it but thats why they refused to fix
it....what you ask is basically very very difficult to do on an older
machine

Anything older than 12 months these days is "old"


"Peter" wrote in message
ink.net...
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES
CD
player because they claim they have no parts anymore, this despite the
fact
that over the phone they had assured me that they did indeed have parts
for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It
plays
about 300 other CDs without any problems.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Thanks in advance for your possible recommendations.

If you change the machine to play the current discs your 300 old ones will
no longer play.

CDS are crap nowadays and are not as thick as they used to be.

If you want to play the current cds and are willing to take the chance that
it wont play your old cds you can adjust the focus of the laser yourself.

Open the machine and follow the ribbon cable from the laser pick up assembly
to the PCB where it plugs in.

At this location on the PCB you will see one or two small screws which are
variable resistors.....turn them until your current discs play

But be warned you may now have problems with your older discs!

Sony and others will not admit it but thats why they refused to fix
it....what you ask is basically very very difficult to do on an older
machine

Anything older than 12 months these days is "old"


"Peter" wrote in message
nk.net...
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES
CD
player because they claim they have no parts anymore, this despite the
fact
that over the phone they had assured me that they did indeed have parts
for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It
plays
about 300 other CDs without any problems.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Thanks in advance for your possible recommendations.

If you change the machine to play the current discs your 300 old ones will
no longer play.

CDS are crap nowadays and are not as thick as they used to be.

If you want to play the current cds and are willing to take the chance that
it wont play your old cds you can adjust the focus of the laser yourself.

Open the machine and follow the ribbon cable from the laser pick up assembly
to the PCB where it plugs in.

At this location on the PCB you will see one or two small screws which are
variable resistors.....turn them until your current discs play

But be warned you may now have problems with your older discs!

Sony and others will not admit it but thats why they refused to fix
it....what you ask is basically very very difficult to do on an older
machine

Anything older than 12 months these days is "old"


"Peter" wrote in message
nk.net...
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES
CD
player because they claim they have no parts anymore, this despite the
fact
that over the phone they had assured me that they did indeed have parts
for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It
plays
about 300 other CDs without any problems.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Thanks in advance for your possible recommendations.

If you change the machine to play the current discs your 300 old ones will
no longer play.

CDS are crap nowadays and are not as thick as they used to be.

If you want to play the current cds and are willing to take the chance that
it wont play your old cds you can adjust the focus of the laser yourself.

Open the machine and follow the ribbon cable from the laser pick up assembly
to the PCB where it plugs in.

At this location on the PCB you will see one or two small screws which are
variable resistors.....turn them until your current discs play

But be warned you may now have problems with your older discs!

Sony and others will not admit it but thats why they refused to fix
it....what you ask is basically very very difficult to do on an older
machine

Anything older than 12 months these days is "old"


"Peter" wrote in message
nk.net...
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES
CD
player because they claim they have no parts anymore, this despite the
fact
that over the phone they had assured me that they did indeed have parts
for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It
plays
about 300 other CDs without any problems.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Thanks in advance for your possible recommendations.

In article et,
Peter wrote:
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES CD
player because they claim they have no parts anymore, this despite the fact
that over the phone they had assured me that they did indeed have parts for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It plays
about 300 other CDs without any problems.

Sony is that way.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Take it to your local TV repair shop and ask for a cleaning and lubrication
job. If it hasn't been done for a couple of years, you'll find that fixes
a lot of your problems.

If the problem is actually that it does not play copy-protected CDs, your
only recourse is to take them back to the store and demand a refund. Those
will not play on a large number of older machines and quite a few newer ones
too.
--scott

--
"C'est un Nagra. C'est suisse, et tres, tres precis."

In article et,
Peter wrote:
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES CD
player because they claim they have no parts anymore, this despite the fact
that over the phone they had assured me that they did indeed have parts for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It plays
about 300 other CDs without any problems.

Sony is that way.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Take it to your local TV repair shop and ask for a cleaning and lubrication
job. If it hasn't been done for a couple of years, you'll find that fixes
a lot of your problems.

If the problem is actually that it does not play copy-protected CDs, your
only recourse is to take them back to the store and demand a refund. Those
will not play on a large number of older machines and quite a few newer ones
too.
--scott

--
"C'est un Nagra. C'est suisse, et tres, tres precis."

In article et,
Peter wrote:
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES CD
player because they claim they have no parts anymore, this despite the fact
that over the phone they had assured me that they did indeed have parts for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It plays
about 300 other CDs without any problems.

Sony is that way.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Take it to your local TV repair shop and ask for a cleaning and lubrication
job. If it hasn't been done for a couple of years, you'll find that fixes
a lot of your problems.

If the problem is actually that it does not play copy-protected CDs, your
only recourse is to take them back to the store and demand a refund. Those
will not play on a large number of older machines and quite a few newer ones
too.
--scott

--
"C'est un Nagra. C'est suisse, et tres, tres precis."

In article et,
Peter wrote:
Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES CD
player because they claim they have no parts anymore, this despite the fact
that over the phone they had assured me that they did indeed have parts for
the CD Player and based on that I had sent it to their San Diego,
California, Service Center. The problem is that the CD Player refuses to
recognize a few new CDs that are playable on all other CD Players. It plays
about 300 other CDs without any problems.

Sony is that way.

Hence I am wondering if anyone might know of a very "reputable" and
"reliable" repair service that would be willing to help me? I do not care
where it might be within the USA.

Take it to your local TV repair shop and ask for a cleaning and lubrication
job. If it hasn't been done for a couple of years, you'll find that fixes
a lot of your problems.

If the problem is actually that it does not play copy-protected CDs, your
only recourse is to take them back to the store and demand a refund. Those
will not play on a large number of older machines and quite a few newer ones
too.
--scott

--
"C'est un Nagra. C'est suisse, et tres, tres precis."

On Fri, 23 Apr 2004 21:47:47 -0700, Peter wrote
(in message et):

Sony Factory Service refused to repair my 1991 top-of-the-line CDP-X777ES CD
player because they claim they have no parts anymore...
--------------------------------snip----------------------------------

A friend of mine told me this week he heard that Sony is going to let
something like a million bucks' worth of parts in their inventory go out of
stock, mainly for tax reasons and other related problems.

As far as your player goes, it is true that getting anything fixed over 7
years old is a problem -- since legally, the manufacturer only has to carry
parts for 7 years after a model has been discontinued.

The 777 had a helluva good transport for its time, and the higher-end ES
players are built like tanks. I'd hunt around until you can find a good
independent service shop who's willing to at least check the laser alignment.
It may only need a cleaning, a lube job, and a small bit of alignment to be
good as new.

--MFW

A friend of mine told me this week he heard that Sony is going
to let something like a million bucks' worth of parts in their
inventory go out of stock, mainly for tax reasons and other
related problems.

If so, this is a break with Sony's policy. I had been told by the head of their
parts division that they never threw out parts.

On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that they're
not going to go out of their way to maintain a large stock of parts anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore. Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in LA --
a city of 10 million people. Pretty startling.

--MFW

"Marc Wielage" wrote in message
...
On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head
of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that
they're
not going to go out of their way to maintain a large stock of parts
anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore.
Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's
in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in
LA --
a city of 10 million people. Pretty startling.

--MFW

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

On Mon, 26 Apr 2004 3:21:18 -0700, Mark A wrote
(in message ):

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies.
--------------------------------snip----------------------------------

The only problem there is, many (but not necessarily most) of them suck.
I've dealt with a dozen independent service shops in LA for the better part
of 25 years, and have yet to find one that can do a consistently good job.
(VTR Service in North Hollywood is good for video gear, but they ain't
cheap.)

Also, my experience is that the factory-owned service centers generally do a
better job the first time, and they also have a much better access to parts.

The point of the message was that consumer electronic manufacturers
everywhere are cutting way back on service, which is a real shame. They're
also making it much harder than ever to get parts, as reflected by David
Satz' message about his DAT deck.

--MFW

On Mon, 26 Apr 2004 3:21:18 -0700, Mark A wrote
(in message ):

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies.
--------------------------------snip----------------------------------

The only problem there is, many (but not necessarily most) of them suck.
I've dealt with a dozen independent service shops in LA for the better part
of 25 years, and have yet to find one that can do a consistently good job.
(VTR Service in North Hollywood is good for video gear, but they ain't
cheap.)

Also, my experience is that the factory-owned service centers generally do a
better job the first time, and they also have a much better access to parts.

The point of the message was that consumer electronic manufacturers
everywhere are cutting way back on service, which is a real shame. They're
also making it much harder than ever to get parts, as reflected by David
Satz' message about his DAT deck.

--MFW

On Mon, 26 Apr 2004 3:21:18 -0700, Mark A wrote
(in message ):

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies.
--------------------------------snip----------------------------------

The only problem there is, many (but not necessarily most) of them suck.
I've dealt with a dozen independent service shops in LA for the better part
of 25 years, and have yet to find one that can do a consistently good job.
(VTR Service in North Hollywood is good for video gear, but they ain't
cheap.)

Also, my experience is that the factory-owned service centers generally do a
better job the first time, and they also have a much better access to parts.

The point of the message was that consumer electronic manufacturers
everywhere are cutting way back on service, which is a real shame. They're
also making it much harder than ever to get parts, as reflected by David
Satz' message about his DAT deck.

--MFW

On Mon, 26 Apr 2004 3:21:18 -0700, Mark A wrote
(in message ):

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies.
--------------------------------snip----------------------------------

The only problem there is, many (but not necessarily most) of them suck.
I've dealt with a dozen independent service shops in LA for the better part
of 25 years, and have yet to find one that can do a consistently good job.
(VTR Service in North Hollywood is good for video gear, but they ain't
cheap.)

Also, my experience is that the factory-owned service centers generally do a
better job the first time, and they also have a much better access to parts.

The point of the message was that consumer electronic manufacturers
everywhere are cutting way back on service, which is a real shame. They're
also making it much harder than ever to get parts, as reflected by David
Satz' message about his DAT deck.

--MFW

Mark A wrote:

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

And the bad experiences Sony customers have had with authorized service
centers. I took a Sony VCR to three different authorized shops when it
started creasing tapes after only two years of moderate use. None of
these authorized service centers was able to make repairs that stuck for
more than a few weeks, even after lengthy stays in the shop -- and I was
always the one who had to keep calling to find out when the VCR would be
ready.


I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

But the reliability of mid-level Sony consumer products has declined
more rapidly than other brands in the past ten years, to the point that
it is now worse than average.

Mark A wrote:

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

And the bad experiences Sony customers have had with authorized service
centers. I took a Sony VCR to three different authorized shops when it
started creasing tapes after only two years of moderate use. None of
these authorized service centers was able to make repairs that stuck for
more than a few weeks, even after lengthy stays in the shop -- and I was
always the one who had to keep calling to find out when the VCR would be
ready.


I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

But the reliability of mid-level Sony consumer products has declined
more rapidly than other brands in the past ten years, to the point that
it is now worse than average.

Mark A wrote:

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

And the bad experiences Sony customers have had with authorized service
centers. I took a Sony VCR to three different authorized shops when it
started creasing tapes after only two years of moderate use. None of
these authorized service centers was able to make repairs that stuck for
more than a few weeks, even after lengthy stays in the shop -- and I was
always the one who had to keep calling to find out when the VCR would be
ready.


I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

But the reliability of mid-level Sony consumer products has declined
more rapidly than other brands in the past ten years, to the point that
it is now worse than average.

Mark A wrote:

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

And the bad experiences Sony customers have had with authorized service
centers. I took a Sony VCR to three different authorized shops when it
started creasing tapes after only two years of moderate use. None of
these authorized service centers was able to make repairs that stuck for
more than a few weeks, even after lengthy stays in the shop -- and I was
always the one who had to keep calling to find out when the VCR would be
ready.


I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

But the reliability of mid-level Sony consumer products has declined
more rapidly than other brands in the past ten years, to the point that
it is now worse than average.

"Marc Wielage" wrote in message
...
On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head
of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that
they're
not going to go out of their way to maintain a large stock of parts
anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore.
Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's
in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in
LA --
a city of 10 million people. Pretty startling.

--MFW

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

"Marc Wielage" wrote in message
...
On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head
of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that
they're
not going to go out of their way to maintain a large stock of parts
anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore.
Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's
in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in
LA --
a city of 10 million people. Pretty startling.

--MFW

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

"Marc Wielage" wrote in message
...
On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head
of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that
they're
not going to go out of their way to maintain a large stock of parts
anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore.
Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's
in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in
LA --
a city of 10 million people. Pretty startling.

--MFW

For many years Sony and most other manufacturers have had independent
authorized service centers for warranty and non-warranty repairs run by
independent electronics service companies. Check your yellow pages for
details.

In the past, these independent survive companies existed in almost every
medium size or larger city, but there is a trend (on the part of consumers)
toward not repairing mid-level consumer equipment because of large scale
integrated assemblies, the high labor cost involved, the rapid rate of
technological obsolescence, and the declining cost of new replacement
products.

I don't think Sony is any worse than other manufacturers, and in most
respects they are better than most.

The theory is that they're going to start replacing more boards (if
not entire products) rather than do a lot of board-level repair anymore.
Again, this is all hearsay, and I haven't gotten confirmation about it.
But it's in keeping with Sony closing more and more of their factory-
owned service centers. For example, there's no more Sony consumer
factory service in LA -- a city of 10 million people. Pretty startling.

I've sent e-mail to a friend at Sony. Hopefully, she'll let us know in a few
days.

Seattle -- not a small city, either -- lost its Sony factory-service shop about
a year ago. Their charges were not especially attractive (whose are?), and in
one case I had to lecture the manager about how a dictation machine should be
repaired. (It turned out their diagnosis was wrong and mine was right. Oddly,
they performed the repair at no charge.)

The theory is that they're going to start replacing more boards (if
not entire products) rather than do a lot of board-level repair anymore.
Again, this is all hearsay, and I haven't gotten confirmation about it.
But it's in keeping with Sony closing more and more of their factory-
owned service centers. For example, there's no more Sony consumer
factory service in LA -- a city of 10 million people. Pretty startling.

I've sent e-mail to a friend at Sony. Hopefully, she'll let us know in a few
days.

Seattle -- not a small city, either -- lost its Sony factory-service shop about
a year ago. Their charges were not especially attractive (whose are?), and in
one case I had to lecture the manager about how a dictation machine should be
repaired. (It turned out their diagnosis was wrong and mine was right. Oddly,
they performed the repair at no charge.)

The theory is that they're going to start replacing more boards (if
not entire products) rather than do a lot of board-level repair anymore.
Again, this is all hearsay, and I haven't gotten confirmation about it.
But it's in keeping with Sony closing more and more of their factory-
owned service centers. For example, there's no more Sony consumer
factory service in LA -- a city of 10 million people. Pretty startling.

I've sent e-mail to a friend at Sony. Hopefully, she'll let us know in a few
days.

Seattle -- not a small city, either -- lost its Sony factory-service shop about
a year ago. Their charges were not especially attractive (whose are?), and in
one case I had to lecture the manager about how a dictation machine should be
repaired. (It turned out their diagnosis was wrong and mine was right. Oddly,
they performed the repair at no charge.)

The theory is that they're going to start replacing more boards (if
not entire products) rather than do a lot of board-level repair anymore.
Again, this is all hearsay, and I haven't gotten confirmation about it.
But it's in keeping with Sony closing more and more of their factory-
owned service centers. For example, there's no more Sony consumer
factory service in LA -- a city of 10 million people. Pretty startling.

I've sent e-mail to a friend at Sony. Hopefully, she'll let us know in a few
days.

Seattle -- not a small city, either -- lost its Sony factory-service shop about
a year ago. Their charges were not especially attractive (whose are?), and in
one case I had to lecture the manager about how a dictation machine should be
repaired. (It turned out their diagnosis was wrong and mine was right. Oddly,
they performed the repair at no charge.)

On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that they're
not going to go out of their way to maintain a large stock of parts anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore. Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in LA --
a city of 10 million people. Pretty startling.

--MFW

On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that they're
not going to go out of their way to maintain a large stock of parts anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore. Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in LA --
a city of 10 million people. Pretty startling.

--MFW

On Sat, 24 Apr 2004 19:18:39 -0700, William Sommerwerck wrote
(in message ):

If so, this is a break with Sony's policy. I had been told by the head of
their parts division that they never threw out parts.
--------------------------------snip----------------------------------

Oh, I never said they were going to THROW the parts AWAY. Just that they're
not going to go out of their way to maintain a large stock of parts anymore.

The theory is that they're going to start replacing more boards (if not
entire products) rather than do a lot of board-level repair anymore. Again,
this is all hearsay, and I haven't gotten confirmation about it. But it's in
keeping with Sony closing more and more of their factory-owned service
centers. For example, there's no more Sony consumer factory service in LA --
a city of 10 million people. Pretty startling.

--MFW

A friend of mine told me this week he heard that Sony is going
to let something like a million bucks' worth of parts in their
inventory go out of stock, mainly for tax reasons and other
related problems.

If so, this is a break with Sony's policy. I had been told by the head of their
parts division that they never threw out parts.

A friend of mine told me this week he heard that Sony is going
to let something like a million bucks' worth of parts in their
inventory go out of stock, mainly for tax reasons and other
related problems.

If so, this is a break with Sony's policy. I had been told by the head of their
parts division that they never threw out parts.

A friend of mine told me this week he heard that Sony is going
to let something like a million bucks' worth of parts in their
inventory go out of stock, mainly for tax reasons and other
related problems.

If so, this is a break with Sony's policy. I had been told by the head of their
parts division that they never threw out parts.

Seven years is not required now, if it ever really was. They are only
required to support the product for the duration of the warranty period, and
this can include just replacing the product with a refurb or "equivalent"
model.

Mark Z.

--
Please reply only to Group. I regret this is necessary. Viruses and spam
have rendered my regular e-mail address useless.


"Marc Wielage" wrote in message
...
On Fri, 23 Apr 2004 21:47:47 -0700, Peter wrote
(in message et):

Sony Factory Service refused to repair my 1991 top-of-the-line
CDP-X777ES CD
player because they claim they have no parts anymore...
--------------------------------snip----------------------------------

A friend of mine told me this week he heard that Sony is going to let
something like a million bucks' worth of parts in their inventory go out
of
stock, mainly for tax reasons and other related problems.

As far as your player goes, it is true that getting anything fixed over 7
years old is a problem -- since legally, the manufacturer only has to
carry
parts for 7 years after a model has been discontinued.

The 777 had a helluva good transport for its time, and the higher-end ES
players are built like tanks. I'd hunt around until you can find a good
independent service shop who's willing to at least check the laser
alignment.
It may only need a cleaning, a lube job, and a small bit of alignment to
be
good as new.

--MFW

Seven years is not required now, if it ever really was.
They are only required to support the product for the
duration of the warranty period, and this can include
just replacing the product with a refurb or "equivalent"
model.

NOT SO.

A few years back, manufacturers were legally obliged to stock electrical parts
for 10 years, mechanical for 7, and cosmetic for 5 (or was it 3). What the law
currently is, I don't know.

"William Sommerwerck" wrote in message
...
Seven years is not required now, if it ever really was.
They are only required to support the product for the
duration of the warranty period, and this can include
just replacing the product with a refurb or "equivalent"
model.

NOT SO.

A few years back, manufacturers were legally obliged to stock electrical
parts
for 10 years, mechanical for 7, and cosmetic for 5 (or was it 3). What the
law
currently is, I don't know.

What jurisdiction is that? Is that federal, state (which state)? What if a
company goes out of business? Do you have a reference?

A few years back, manufacturers were legally obliged to stock
electrical parts for 10 years, mechanical for 7, and cosmetic
for 5 (or was it 3?). What the law currently is, I don't know.

What jurisdiction is that? Is that federal, state (which state)?

Federal.


What if a company goes out of business?

There would be no entity the law could be enforced against.


Do you have a reference?

No, but the head of Sony parts confirmed this seven or eight years ago.

A few years back, manufacturers were legally obliged to stock
electrical parts for 10 years, mechanical for 7, and cosmetic
for 5 (or was it 3?). What the law currently is, I don't know.

What jurisdiction is that? Is that federal, state (which state)?

Federal.


What if a company goes out of business?

There would be no entity the law could be enforced against.


Do you have a reference?

No, but the head of Sony parts confirmed this seven or eight years ago.

A few years back, manufacturers were legally obliged to stock
electrical parts for 10 years, mechanical for 7, and cosmetic
for 5 (or was it 3?). What the law currently is, I don't know.

What jurisdiction is that? Is that federal, state (which state)?

Federal.


What if a company goes out of business?

There would be no entity the law could be enforced against.


Do you have a reference?

No, but the head of Sony parts confirmed this seven or eight years ago.