Quote:
Originally Posted by PeterD
On Mon, 16 Aug 2010 14:37:21 +0000, charles rollo
wrote:
Recently my amps trannies were melted when the 211 failed. With less
than 150 hours on the tube but past the 30 day warrantee.
I bought the tubes in Oct. 2009 from Grant Fidelity. however never
used them until well after the 30 day time frame.
And that was Grant's fault, how?
Which Grant was aware
of.
So?
One tube shorted and took out the output and high voltage trannies.
Costing me $1500 to repair.
Must have been some quality amp that had no protection for a simple
tube failure.
Neither Grant Fidelity nor Full Music will care after the 30 days
expires.
And you didn't think to buy the lifetime warranted tubes? And you
didn't buy the tubes that offered coverage for colatteral damage?
For $500 one would think that the Manf. or north American
distributor would make ammends because of the damage done. Something
fishy going on as the distributor.
What's fishy?
No no and no is the answer from them.
And no is the answer anyone would give you.
Buyer beware. Stay away.
Why is this 'wrong'? They stated a warranty, you accepted the warranty
terms, and then you feel cheated... Bad logic!
charles
|
Well, first of all the Opera/Consonance Cyber 211 amp is sold by Grant Fidelity as a quality amp. There is NO lifetime warranty to be had for the tubes. Full Music has changed the design now three times, wonder why. THEY FAIL THATS WHY. So the customer is left holding the bag. Brilliant !!!
The fact that the tube shorted in less than 30 days and was not discovered as the culprit until after the 30 days were up is the issue. Grant helped me get the Trannies from Opera [ great job] but it took several months to aquire. We could not test the tube until the amp was repaired. So the time frame was over 30 days with no fault on my end.
If the tube just failed I would just go away. However damage costing serious money because of a poor product is not my fault. Where is the customer service ?
My NOS RCA and GE 211s have a minimum of 2000 hours on them with zero issues. One would expect a new production tube that costs approx $500 / pair to last more than 150 hours, thats not asking to much is it ?
I am NOT looking for my money back just one tube to replace the failed one. Grant Fidelity and Full music have abandoned me. That is my issue lack of customer service. This is a special case. Damage was done. Serious expensive damage. The least they could do is offer a tube.
Whats fishy is the facts about the amp and tube combination, since Grant is the distributor of both maybe it was a poor choice for the Oper amp. I should have been warned or told the a shorted tube may cause damage. what is also fishy is the Distributor statis as well as the quality of the tube, again redesigned three times. Why should the customer bare the issues until Full Music gets it right.
BTW are you affiiated with Grant or full Music, cause it appears that way to me. I repeat buyer beware, stay away.
charles